The automotive industry continues to be driven by one core consideration— the Voice of the Customer - despite shifting dynamics. JD Power is a trusted advisor in amplifying that voice through a full suite of automotive solutions designed to help clients achieve their highest performance.
Benchmark Studies
Product Quality
Our product quality benchmarks enable manufacturers and suppliers to integrate the consumer voice into all aspects of planning, designing and manufacturing vehicles that exceed owners’ expectations for quality, appeal, safety and user experience.
Vehicle Components
Our vehicle system benchmarks provide global automotive intelligence to an extensive client base of vehicle manufacturers, component suppliers and technology companies. Customized component quality and dependability reports offer component-level data and analytical tools geared to organizational job functions.
Electrification
Our EV benchmarks help companies in the EV market understand their competitive performance and provide a better experience to owners. At the same time, we help consumers make more-informed choices about EVs and related services.
Retail & Customer Experience
We understand what it takes to enhance the customer experience in both the vehicle retail sales and service environments. This remains one of the most competitive and dynamic areas of the business cycle within the industry, and the pressure is on to target the right customers with the right message, at the right time.
Automated Vehicles
As the automotive industry advances toward greater vehicle automation, we track consumer readiness for higher levels of automation and customer satisfaction with the technology already available in the marketplace.
Cross-Industry Customer Satisfaction
Informed by deep industry expertise, we distill, analyze, and translate data into actionable insights across the automotive finance, automotive insurance, travel and utilities industries.
U.S. Automotive Financing Satisfaction Study
U.S. Dealer Financing Satisfaction Study
U.S. Automotive Finance Digital Experience Study
U.S. Auto Claims Satisfaction Study
U.S. Auto Insurance LoyaltyIQ
U.S. Auto Insurance Study
U.S. Insurance Digital Experience Study
U.S. Insurance Shopping Study
North America Rental Car Satisfaction Study
U.S. Electric Utility Business Customer Satisfaction Study
U.S. Electric Utility Residential Customer Satisfaction Study
Product Quality
Our product quality benchmarks enable manufacturers and suppliers to integrate the consumer voice into all aspects of planning, designing and manufacturing vehicles that exceed owners’ expectations for quality, appeal, safety and user experience.
Vehicle Components
Our vehicle system benchmarks provide global automotive intelligence to an extensive client base of vehicle manufacturers, component suppliers and technology companies. Customized component quality and dependability reports offer component-level data and analytical tools geared to organizational job functions.
Electrification
Our EV benchmarks help companies in the EV market understand their competitive performance and provide a better experience to owners. At the same time, we help consumers make more-informed choices about EVs and related services.
Retail & Customer Experience
We understand what it takes to enhance the customer experience in both the vehicle retail sales and service environments. This remains one of the most competitive and dynamic areas of the business cycle within the industry, and the pressure is on to target the right customers with the right message, at the right time.
Automated Vehicles
As the automotive industry advances toward greater vehicle automation, we track consumer readiness for higher levels of automation and customer satisfaction with the technology already available in the marketplace.
Cross-Industry Customer Satisfaction
Informed by deep industry expertise, we distill, analyze, and translate data into actionable insights across the automotive finance, automotive insurance, travel and utilities industries.
U.S. Automotive Financing Satisfaction Study
U.S. Dealer Financing Satisfaction Study
U.S. Automotive Finance Digital Experience Study
U.S. Auto Claims Satisfaction Study
U.S. Auto Insurance LoyaltyIQ
U.S. Auto Insurance Study
U.S. Insurance Digital Experience Study
U.S. Insurance Shopping Study
North America Rental Car Satisfaction Study
U.S. Electric Utility Business Customer Satisfaction Study
U.S. Electric Utility Residential Customer Satisfaction Study
Recent Press Releases
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JD Power studies, products, and services are available for purchase. If you’re interested in subscribing to a JD Power study or becoming a client, please fill out the form, and we'll be in touch. Questions? Click here to find the answers to frequently asked questions.
If you’ve received a JD Power survey and have questions or comments, please contact us here.
For all other inquiries, you can contact us here.
JD Power studies, products, and services are available for purchase. If you’re interested in subscribing to a JD Power study or becoming a client, please fill out the form, and we'll be in touch. Questions? Click here to find the answers to frequently asked questions.
If you’ve received a JD Power survey and have questions or comments, please contact us here.
For all other inquiries, you can contact us here.