The automotive industry continues to be driven by one core consideration— the Voice of the Customer - despite shifting dynamics. J.D. Power is a trusted advisor in amplifying that voice through a full suite of automotive solutions designed to help clients achieve their highest performance.
Our product quality benchmarks enable manufacturers and suppliers to integrate the consumer voice into all aspects of planning, designing and manufacturing vehicles that exceed owners’ expectations for quality, appeal, safety and user experience
Our product components benchmarks provide global automotive intelligence to an extensive client base of vehicle manufacturers, component suppliers and technology companies. Customized component quality and dependability reports offer component-level data and analytical tools geared to organizational job functions
U.S. Component Dependability Reports
U.S. Driving Experience and Brake Quality and Satisfaction Study
U.S. Engine/Transmission Data Set
U.S. HVAC Quality and Satisfaction Data Set
U.S. Interior Quality and Satisfaction Study
U.S. Multimedia Quality and Satisfaction Study
U.S. Seat Quality and Satisfaction Study
Our EV benchmarks help companies in the EV market understand their competitive performance and provide a better experience to owners. At the same time, we help consumers make more-informed choices about EVs and related services
Media & Marketing
Our media & marketing benchmarks offer critical insights that help automotive marketers, agencies and media sellers understand the key factors that drive consumer awareness and interest among particular vehicle brands and models.
Retail & Customer Experience
We understand what it takes to enhance the customer experience in both the vehicle retail sales and service environments. This remains one of the most competitive and dynamic areas of the business cycle within the industry, and the pressure is on to target the right customers with the right message, at the right time.
Cross-Industry Customer Satisfaction
Informed by deep industry expertise, we distill, analyze, and translate data into actionable insights across the automotive finance and automotive insurance industries
U.S. Automotive Commercial Lending Study
U.S. Consumer Financing Satisfaction Study
U.S. Dealer Financing Satisfaction Study
U.S. End of Lease Satisfaction Study
U.S. Auto Claims Satisfaction Study
U.S. Auto Insurance LoyaltyIQ
U.S. Auto Insurance Satisfaction Study
U.S. Insurance Digital Experience Study
U.S. Insurance Shopping Study
Recent Press Releases
Experts You Can Count On
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