Financial Services

Gain a Competitive Edge

financial services hero 4

Grow Market Share

Consumer choice is growing rapidly across financial services despite regulatory hurdles and turbulent market conditions. Industry participants are meeting the demand for strategic action through mergers & acquisitions, drastic service re-models and digitization.

J.D. Power combines voice of consumer data with a wealth of industry expertise to provide actionable market intelligence to the financial services industries to help you compete, protect and increase market share. 

How do top performers consistently and efficiently prioritize their strategic initiatives?

  • They rely on the voice of the customer to guide their decisions.
  • They make data-driven decisions by first knowing their customers, prospects, and competitors then use that knowledge to develop products or services to fill unmet needs—not the other way around.
Data Analytics 3 400

Benchmark Studies

The key indicators and drivers of performance

Wealth Management

Provides unprecedented insight into the key  indicators and drivers of performance with actionable intelligence across financial services segments that help firms improve quality, engagement, and growth

Lending

Pinpoints the critical dimensions of satisfaction among consumers and equips lenders with the knowledge necessary to improve customer satisfaction, loyalty, retention, and advocacy.

Automotive Finance

Identify the critical dimensions of satisfaction and pinpoint your strengths and opportunities for improvement against competitors

Experts You Can Count On

Jim Miller
Jim Miller
Vice President, Global Banking & Payments
Jim's Bio
Craig Martin
Craig Martin
Managing Director, Wealth and Lending
Craig's Bio
Bob Neuhaus
Bob Neuhaus
Vice President, Financial Services
Bob's Bio
James Houston
James Houston
Managing Director, Consumer Lending & Automotive Finance
James's Bio
Paul McAdam
Paul McAdam
Senior Director, Banking Intelligence
Paul's Bio
Mike Foy
Mike Foy
Senior Director, Wealth Intelligence
Mike's Bio
John Cabell
John Cabell
Director, Banking and Payments Intelligence
John's Bio
Joe-Wheeler
Joe Wheeler
Senior Director, Banking & Payments Intelligence
Joe's Bio

Let's Connect!

Are you a business professional interested in purchasing J.D. Power products and services? If so, fill out the form! We'll be in touch.

If you are a consumer with questions about J.D. Power surveys or study results, please contact us here.

For all other inquiries, you can contact us here.