J.D. Power

Financial Services Solutions

Gain a Competitive Edge

J.D. Power Financial Services

Compete, Protect and Grow Market Share

J.D Power Financial Services
Consumer choice is growing rapidly despite regulatory hurdles and market conditions. Industry participants are meeting the demand for strategic action through mergers and acquisitions, digitization and drastic service re-models. We combine voice of consumer data with industry expertise to provide actionable market intelligence to help you compete, protect and increase market share. 

Harness the Power of Consumer Data

J.D. Power data and insights delivered by industry experts through world-class technology, give you the tools for improved business results - enabling faster decision-making and improved customization of your products and services.


Banking Customers Surveyed Per Year


Cardholders Surveyed Per Year


Investors and Advisors Feedback Captured


Years of Unbiased Banking & Cardholder Feedback


Years of Experience & Brand Recognition


Consumers Surveyed Per Year

Financial Services Solutions

Let us help you solve your toughest challenges

Banking Intelligence

Deep dive across national and regional banking markets

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Payments Intelligence

Explore the experiences of cardholders

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Wealth Intelligence

Understand investor needs and expectations

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Lending Intelligence

Gain insights into the consumer borrowing experience

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Customer Experience

Turn customer loyalty into sustainable ROI

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J.D. Power Insurance Intelligence Products Solutions

Experts You Can Count On

Jim Miller
Jim Miller
Vice President, Global Banking & Payments
Jim's Bio
Craig Martin
Craig Martin
Managing Director, Wealth and Lending
Craig's Bio
Bob Neuhaus
Bob Neuhaus
Vice President, Financial Services
Bob's Bio
James Houston
James Houston
Managing Director, Consumer Lending & Automotive Finance
James's Bio
Paul McAdam
Paul McAdam
Senior Director, Banking Intelligence
Paul's Bio
Mike Foy
Mike Foy
Senior Director, Wealth Intelligence
Mike's Bio
John Cabell
John Cabell
Director, Banking and Payments Intelligence
John's Bio
Joe Wheeler
Senior Director, Banking & Payments Intelligence
Joe's Bio

Let's Connect!

J.D. Power studies, products, and services are available for purchase. If you’re interested in subscribing to a J.D. Power study or becoming a client, please fill out the form, and we'll be in touch. Questions? Click here to find the answers to frequently asked questions.

If you’ve received a J.D. Power survey and have questions or comments, please contact us here.

For all other inquiries, you can contact us here.