The J.D. Power Merchant Services Satisfaction StudySM measures small business satisfaction with their primary payment processor used to accept card and digital wallet payments from customers in Card Present (CP) and Card Not Present (CNP) environments. The Study measures client satisfaction with 19 payment processors.
Benefits
Why subscribe?
Merchant services providers are locked in a competitive battle to become small businesses’ preferred means of accepting credit card and mobile payments. The pace of change in this marketplace is constantly compressing the decision-making timeframe.This necessitates unbiased research and objective analysis that generates a complete competitive picture.
Experiences Explored
Customers surveyed in this analysis answer questions about:
- Drivers of payment processor selection
- Underwriting and boarding experience
- Cost of service
- Payment processing
- Security and chargeback management
- Payment acceptance technology
- Service interactions
- Assisted
- Self-Service
- Third-party technology providers
- Reuse and switching intent
Press Release & Award Information
J.D. Power will issue a national press release that will highlight key findings and trends from the stud(ies) and includes top-to-bottom rankings of the brands in the study that meet J.D. Power’s predetermined research criteria. The brand(s) that ranks highest in each of the segments profiled and meets predetermined award criteria will have the opportunity to leverage their award publicly through the J.D. Power award licensing program, which requires subscribing to the study as a prerequisite.
Profiled Brands
2023 U.S. Profiled Brands as of August 2022
Bank of America
Chase Merchant Services
Elavon
EVO Payments
FIS
Fiserv
Global Payments
Intuit QuickBooks
North American Bancard
PayPal
Paysafe
PNC Merchant Services
Shopify
Square
Stripe
Wells Fargo Merchant Services
Priority Payment Systems
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