The JD Power Merchant Services Satisfaction StudySM measures small business satisfaction with their primary payment processor used to accept card and digital wallet payments from customers in Card Present (CP) and Card Not Present (CNP) environments. The Study measures client satisfaction with 19 payment processors.
Benefits
Why subscribe?
Merchant services providers are locked in a competitive battle to become small businesses’ preferred means of accepting credit card and mobile payments. The pace of change in this marketplace is constantly compressing the decision-making timeframe.This necessitates unbiased research and objective analysis that generates a complete competitive picture.
Why subscribe?
Merchant services providers are locked in a competitive battle to become small businesses’ preferred means of accepting credit card and mobile payments. The pace of change in this marketplace is constantly compressing the decision-making timeframe.This necessitates unbiased research and objective analysis that generates a complete competitive picture.
Experiences Explored
Customers surveyed in this analysis answer questions about:
- Drivers of payment processor selection
- Underwriting and boarding experience
- Cost of service
- Payment processing
- Security and chargeback management
- Payment acceptance technology
- Service interactions
- Assisted
- Self-Service
- Third-party technology providers
- Reuse and switching intent
Customers surveyed in this analysis answer questions about:
- Drivers of payment processor selection
- Underwriting and boarding experience
- Cost of service
- Payment processing
- Security and chargeback management
- Payment acceptance technology
- Service interactions
- Assisted
- Self-Service
- Third-party technology providers
- Reuse and switching intent
Key Dates
2026 U.S. Merchant Services Satisfaction Study Milestone
Field Start: August 2025
Publish: December 17, 2025
Press Release: January 13, 2026
2027 U.S. Merchant Services Satisfaction Study Milestone
Field Start: August 2026
Publish: December 16, 2026
Press Release: January 12, 2027
2026 U.S. Merchant Services Satisfaction Study Milestone
Field Start: August 2025
Publish: December 17, 2025
Press Release: January 13, 2026
2027 U.S. Merchant Services Satisfaction Study Milestone
Field Start: August 2026
Publish: December 16, 2026
Press Release: January 12, 2027
Press Release and Award Information
JD Power will issue a national press release featuring key findings, trends, and brand rankings from the study. Only brands that meet JD Power’s research criteria will be ranked. Brands that rank highest in their segment and meet award criteria may promote their award through the JD Power licensing program—available exclusively to study subscribers.
Read the latest press release
U.S. Merchant Services Satisfaction Study Press Release
See how our Awards make an impact
U.S. Merchant Services Satisfaction Study Awards Information
JD Power will issue a national press release featuring key findings, trends, and brand rankings from the study. Only brands that meet JD Power’s research criteria will be ranked. Brands that rank highest in their segment and meet award criteria may promote their award through the JD Power licensing program—available exclusively to study subscribers.
Read the latest press release
U.S. Merchant Services Satisfaction Study Press Release
See how our Awards make an impact
U.S. Merchant Services Satisfaction Study Awards Information
Make decisions with confidence.
Subscribers to this study have full access to benchmark reporting, competitor analysis, and more with PowerSource.
Subscribers to this study have full access to benchmark reporting, competitor analysis, and more with PowerSource.
Profiled Brands
2026 U.S. Profiled Brands
- Bank of America
- Chase Payment Solutions
- Elavon
- Fiserv
- Global Payments
- Intuit QuickBooks
- North
- PayPal
- Paysafe
- Planet Payment
- PNC Merchant Services
- Priority
- Shift4 Payments
- Shopify
- Square
- Stripe
- Wells Fargo Merchant Services
- Worldpay
2026 U.S. Profiled Brands
- Bank of America
- Chase Payment Solutions
- Elavon
- Fiserv
- Global Payments
- Intuit QuickBooks
- North
- PayPal
- Paysafe
- Planet Payment
- PNC Merchant Services
- Priority
- Shift4 Payments
- Shopify
- Square
- Stripe
- Wells Fargo Merchant Services
- Worldpay
Contact Us Today
JD Power studies, products, and services are available for purchase. If you’re interested in subscribing to a JD Power study or becoming a client, please fill out the form, and we'll be in touch. Questions? Click here to find the answers to frequently asked questions.
If you’ve received a JD Power survey and have questions or comments, please contact us here.
For all other inquiries, you can contact us here.
JD Power studies, products, and services are available for purchase. If you’re interested in subscribing to a JD Power study or becoming a client, please fill out the form, and we'll be in touch. Questions? Click here to find the answers to frequently asked questions.
If you’ve received a JD Power survey and have questions or comments, please contact us here.
For all other inquiries, you can contact us here.