Pulse Cx

Measure Moments that Matter.

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Leader in the Voice of the Customer Research

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Rooted in Syndicated Research

Measure your performance against J.D. Power's industry-based customer experience studies to gain visibility to critical KPIs year-round.

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Flexible to Your Goals

Dissect customer feedback in ways that are most impactful to your organization with tailored surveys and dashboards.

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Cost-Effective Solution

Our solution makes it possible for brands of all sizes to transform the industry with best-in-class CX.

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Instant Feedback

Receive real-time customer feedback through key interactions and channels.

See what’s working during every client interaction

Get more than just a score; see how you are performing on KPIs that are known to impact overall client satisfaction from over 50 years of research.

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Your clients have great things to say about you… now what?

Utilize our review booster to seamlessly invite clients to publish their excellent experiences with you on Google and other review platforms.

Cut through Clutter

Easily interpret your customer's feedback with our Text Analytics tool. PulseCX allows clients to quickly drill down on keywords and themes to understand trends coupled with positive and negative sentiment.

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Let's Connect!

J.D. Power studies, products, and services are available for purchase. If you’re interested in subscribing to a J.D. Power study or becoming a client, please fill out the form, and we'll be in touch. Questions? Click here to find the answers to frequently asked questions.

If you’ve received a J.D. Power survey and have questions or comments, please contact us here.

For all other inquiries, you can contact us here.