J.D. Power, the industry leader in amplifying the Voice of the Customer, is excited to unveil a new suite of EV studies that will set the standard for benchmarking EV performance across the industry.

  • Electric Vehicle Experience Ownership Study
  • Electric Vehicle Consideration Study
  • Electric Vehicle Experience Home Charging Study
  • Electric Vehicle Experience Public Charging Study
  • Electric Vehicle Mobile App Study

These EV studies are focused on varying EV aspects, and collectively provide compounding value to industry players in understanding what needs to be done to promote mass EV adoption.

Charge up with one study, or super-charge with our suite of studies.

Electric Vehicle Experience (EVX) Ownership Study

The J.D. Power Electric Vehicle Experience (EVX) Ownership StudySM, driven by PlugShare, sets the standard for benchmarking EV owner satisfaction with the critical attributes that affect the EV ownership experience. From the cost of ownership, problems experienced, range, and ease of charging, to the usefulness of OEM-specific EV apps, this new annual study provides a comprehensive assessment of consumer experiences with their with battery electric (BEV) and plug-in hybrid electric vehicles (PHEV). 

Client Publish: January 26, 2022
Press Release: January 27, 2022
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Electric Vehicle Consideration (EVC) Study

The J.D. Power Electric Vehicle Consideration StudySM helps automakers and industry players understand why more people are not yet purchasing or leasing BEVs. The survey, conducted via an online community, reflects perspectives not just from the minority of U.S. vehicle owners who’ve already purchased or leased a BEV, but the overwhelming majority who have not. What's holding them back?

Client Publish: May 25, 2022
Press Release: May 26, 2022 
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Electric Vehicle Experience (EVX) Home Charging Study

The J.D. Power Electric Vehicle Experience (EVX) Home Charging StudySM, driven by PlugShare, captures consumer attitudes, behaviors and satisfaction, setting the standard for benchmarking home charging station performance. As a means to explore the reasons behind EV customers’ home charging behaviors and attitudes, the study includes insight into when the charging station was bought, what brand was purchased, how it was installed, how the charging station is used, consumers’ charging habits and their overall satisfaction.

Client Publish: February 23, 2022
Press Release: February 24, 2022
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Electric Vehicle Experience (EVX) Public Charging Study

The quarterly J.D. Power Electric Vehicle Experience (EVX) Public Charging StudySM, driven by PlugShare, provides “in-the-moment” consumer behavior, attitudes and satisfaction with the experience of using EV public charging stations in this rapidly changing environment. The study offers a unique view into the overall experience with the use, location of the charger, convenience, speed, safety and payment processing, among other critical elements experienced by EV owners. 

Client Publish: Q1: May 4, 2022 / Q2: August 16, 2022
Press Release: August 17, 2022
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Electric Vehicle Mobile App Study

The J.D. Power Electric Vehicle Mobile App StudySM evaluates the user experience and best practices with automakers’ EV smartphone applications, providing a comprehensive standardized expert assessment of EV mobile apps from roughly 10 makes. The study reviews apps from makes that offer Electric Vehicles (EVs). As EVs can offer more, and unique, use cases for the app, it is important for the user experience to align with the distinct EV customer requirements.

Client Publish: 2022 Date To Be Announced
Press Release: 2022 Date To Be Announced
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Electric Vehicle (EV) Buyer Personas

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Please connect with your J.D. Power representative or fill out this form to receive additional information about the all-new J.D. Power 2021 Electric Vehicle Studies.

 

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