Super Charge EV Adoption

Electric Vehicle Experience (EVX) Ownership Study

The JD Power Electric Vehicle Experience (EVX) Ownership Study^SM, driven by PlugShare, sets the standard for benchmarking EV owner satisfaction with the critical attributes that affect the EV ownership experience. From the cost of ownership, problems experienced, range, and ease of charging, to the usefulness of OEM-specific EV apps, this new annual study provides a comprehensive assessment of consumer experiences with their with battery electric (BEV) and plug-in hybrid electric vehicles (PHEV). 

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Electric Vehicle Consideration (EVC) Study

The JD Power Electric Vehicle Consideration Study^SM is an industry benchmark for gauging EV shopper consideration and is arguably the most comprehensive upper-funnel EV study on the market.

EVC subscribers also receive Monthly Pulse deliverables providing up-to-date access to EV industry and model-level metrics, along with highlights on marketplace trends and developments. 

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Electric Vehicle Experience (EVX) Home Charging Study

The JD Power Electric Vehicle Experience (EVX) Home Charging Study^SM, driven by PlugShare, captures consumer attitudes, behaviors and satisfaction, setting the standard for benchmarking home charging station performance. As a means to explore the reasons behind EV customers’ home charging behaviors and attitudes, the study includes insight into when the charging station was bought, what brand was purchased, how it was installed, how the charging station is used, consumers’ charging habits and their overall satisfaction. Additionally, the study investigates the likelihood of Level 1 charger users to upgrade to a faster charger.

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Electric Vehicle Experience (EVX) Public Charging Study

The quarterly JD Power Electric Vehicle Experience (EVX) Public Charging Study^SM, driven by PlugShare, provides “in-the-moment” consumer behavior, attitudes and satisfaction with the experience of using EV public charging stations in this rapidly changing environment. The study offers a unique view into the overall experience with the use, location of the charger, convenience, speed, safety and payment processing, among other critical elements experienced by EV owners. 

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OEM EV App Report

The JD Power OEM EV App Report^SM evaluates the user experience and best practices with automakers’ EV smartphone applications, providing a comprehensive, standardized assessment of EV mobile apps from roughly 30 makes. The study reviews apps from makes that offer Electric Vehicles (EVs). As EVs can offer more, and unique, use cases for the app, it is important for the user experience to align with the distinct EV customer requirements.

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