Debit Card Satisfaction Study

The JD Power Debit Card Satisfaction Study^SM is a syndicated benchmarking study profiling the experiences of U.S. consumers who use a debit card at digital or physical point of sale. This study identifies the dominant factors that drive customer satisfaction with debit card issuers.

Why subscribe? 

• Understand consumer satisfaction with debit card brands 
• Identify which satisfaction drivers matter most/least to debit card users 
• Examine changes to consumer satisfaction over time 
• Understand customer attrition risk by brand 
• Analyze satisfaction levels and usage rates by consumer persona 
• Compare debit card brand NPS and brand image ratings 

This study subscription includes a customized executive-level presentation, executive briefing document, brand-level scorecard, access to PowerSource, JD Power’s interactive insights platform, and access to complete study results from the JD Power Point of Sale Choice Satisfaction Study.