Small Business Credit Card Satisfaction Study

woman holding credit card for business cost

This Small Business Credit Card was created to provide small business customers with unbiased decision support based on feedback from their peers who use credit cards for business purposes. The analysis also provides issuers with a clear distillation of the voice of small business decision-makers so they can understand what these unique customers want, need, and expect.

woman holding credit card for business cost
credit cards laying on a table


Why subscribe?

Business credit card issuers may have a blind spot when it comes to the product itself. Basics like credit card terms and benefits and services show room for improvement. That’s important because these perks are the keys to new customer acquisition and existing customer retention–areas where business credit card issuers have a clear weak spot.

Experiences Explored

Customers surveyed in this analysis answer questions about:

  • Brand image
  • Tenure and usage
  • Satisfaction with credit card terms, rewards, benefits & services
  • Satisfaction with card activation and replacement
  • Satisfaction with problem resolution
  • Satisfaction with fraud handling
  • Interaction channels
  • Credit card management
  • Economic perceptions
  • Current events and market conditions

Press Release & Award Information

J.D. Power will issue a national press release that will highlight key findings and trends from the study and include top-to-bottom rankings of the brands in the study that meet J.D. Power’s predetermined research criteria. The brand(s) that ranks highest in each of the regions profiled this year and meets predetermined award criteria will have the opportunity to leverage their award publicly through the J.D. Power award licensing program, which requires subscribing to the study as a prerequisite.


Profiled Brands

Brands profiled in previous years will be added when available. View profiled brands in the past year from the list below.


  • American Express
  • Bank of America
  • Capital One
  • Chase
  • Citi
  • Discover
  • U.S. Bank
  • Wells Fargo

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