The Small Business Credit Card Satisfaction Study measures customer satisfaction with the largest small business credit card issuers in the U.S. The analysis provides issuers with a clear distillation of the voice of small business decision-makers so they can understand what these unique customers want, need, and expect.
Benefits
Why subscribe?
Business credit card issuers may have a blind spot when it comes to the product itself. Basics like credit card terms and benefits and services show room for improvement. That’s important because these perks are the keys to new customer acquisition and existing customer retention–areas where business credit card issuers have a clear weak spot.
Why subscribe?
Business credit card issuers may have a blind spot when it comes to the product itself. Basics like credit card terms and benefits and services show room for improvement. That’s important because these perks are the keys to new customer acquisition and existing customer retention–areas where business credit card issuers have a clear weak spot.
Experiences Explored
Customers surveyed in this analysis answer questions about:
- Brand image
- Tenure and usage
- Satisfaction with credit card terms, rewards, benefits & services
- Satisfaction with card activation and replacement
- Satisfaction with problem resolution
- Satisfaction with fraud handling
- Interaction channels
- Special card features available to small businesses
- Economic perceptions
- Current events and market conditions
Customers surveyed in this analysis answer questions about:
- Brand image
- Tenure and usage
- Satisfaction with credit card terms, rewards, benefits & services
- Satisfaction with card activation and replacement
- Satisfaction with problem resolution
- Satisfaction with fraud handling
- Interaction channels
- Special card features available to small businesses
- Economic perceptions
- Current events and market conditions
Key Dates
2026 U.S. Small Business Credit Card Satisfaction Study Milestones
Field Start: July 2026
Publish: November 17, 2026
Press Release: December 1, 2026
2026 U.S. Small Business Credit Card Satisfaction Study Milestones
Field Start: July 2026
Publish: November 17, 2026
Press Release: December 1, 2026
Press Release & Award Information
JD Power will issue a national press release featuring key findings, trends, and brand rankings from the study. Only brands that meet JD Power’s research criteria will be ranked. Brands that rank highest in their segment and meet award criteria may promote their award through the JD Power licensing program—available exclusively to study subscribers.
Read the latest press release
U.S. Small Business Credit Card Study Press Release
See how Awards make an impact
U.S. Small Business Credit Card Satisfaction Study Award Information
JD Power will issue a national press release featuring key findings, trends, and brand rankings from the study. Only brands that meet JD Power’s research criteria will be ranked. Brands that rank highest in their segment and meet award criteria may promote their award through the JD Power licensing program—available exclusively to study subscribers.
Read the latest press release
U.S. Small Business Credit Card Study Press Release
See how Awards make an impact
U.S. Small Business Credit Card Satisfaction Study Award Information
Make decisions with confidence.
Subscribers to this study have full access to benchmark reporting, competitor analysis, and more with PowerSource.
Subscribers to this study have full access to benchmark reporting, competitor analysis, and more with PowerSource.
Profiled Brands
2026 U.S. PROFILED BRANDS
- American Express
- Bank of America
- Capital One
- Chase
- Citi
- Discover
- PNC
- TD Bank
- Truist
- U.S. Bank
- Wells Fargo
2026 U.S. PROFILED BRANDS
- American Express
- Bank of America
- Capital One
- Chase
- Citi
- Discover
- PNC
- TD Bank
- Truist
- U.S. Bank
- Wells Fargo
