J.D. Power

Technology, Media & Telecom

Connect with Your Customer

J.D. Power Telecom, Media and Technology Intelligence

Create Customer Loyalty

J.D. Power Technology, Media and Telecommunications TMT Intelligence
J.D. Power provides actionable market intelligence to technology, media and telecom (TMT) product and service providers serving customers throughout the United States and Canada. Our research solutions help clients improve customer satisfaction—ultimately leading to greater loyalty and profitability.

Benchmark Studies

The key indicators and drivers of performance. View profiled brands and publication dates here.

Wireless Providers

TMT benchmarking studies by J.D. Power provide an independent, unbiased view of customer satisfaction across all stages of the consumer digital lifecycle including connected devices, software-enabled content and platform-enabled telecom products and services. Providers and manufacturers use the data to examine drivers of satisfaction and pinpoint areas for improvement.

Wireline Providers

TMT benchmarking studies by J.D. Power provide an independent, unbiased view of customer satisfaction across all stages of the consumer digital lifecycle including connected devices, software-enabled content and platform-enabled telecom products and services. Providers and manufacturers use the data to examine drivers of satisfaction and pinpoint areas for improvement.

Experts You Can Count On

Jeff Conklin
Jeff Conklin
Executive Managing Director, Global Business Intelligence
Jeff's Bio
Ian Greenblatt
Ian Greenblatt
Managing Director and TMT Intelligence Lead
Ian's Bio

Let's Connect!

J.D. Power studies, products, and services are available for purchase. If you’re interested in subscribing to a J.D. Power study or becoming a client, please fill out the form, and we'll be in touch. Questions? Click here to find the answers to frequently asked questions.

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For all other inquiries, you can contact us here.