From advanced customer segmentation and shopping tracker data to VIN-level auto intelligence, our data solutions will help you build the playbook for success.
Where do you want to start?
GET REAL-TIME INSIGHTS
Real-time shopping data for quickly identifying and responding to market trends
IMPROVE ACCURACY
Vehicle data for better risk analysis
PERSONALIZE GUIDANCE
Voice of the Customer (VoC) data for a more personalized policy shopping experience
Real-time shopping data
With insurance shopping on the rise and switching easier than ever, competitive brands need a daily, competitive view of auto and home insurance shopping and loyalty behavior to ensure their acquisition strategies are paying off.
The JD Power Loyalty Indicator & Shopping Trends (LIST) data reveals who shoppers are, where they are shopping, and competitive brand-level consideration sets. Learn more about the advantages of putting LIST to work for you. (And don’t miss the latest LIST Quarterly Shopping Report)
With insurance shopping on the rise and switching easier than ever, competitive brands need a daily, competitive view of auto and home insurance shopping and loyalty behavior to ensure their acquisition strategies are paying off.
The JD Power Loyalty Indicator & Shopping Trends (LIST) data reveals who shoppers are, where they are shopping, and competitive brand-level consideration sets. Learn more about the advantages of putting LIST to work for you. (And don’t miss the latest LIST Quarterly Shopping Report)
Vehicle data for better risk analysis
With policy pricing being important to both acquisition and customer loyalty, your ability to give the most accurate pricing possible is critical.
StudyPrice is the industry’s first normalized, analytics-ready and VIN-specific risk analysis service. It enables insurance carriers to identify and evaluate vehicle features that mitigate loss or severity of loss, reduce risk and result in more competitively priced auto premiums.
With policy pricing being important to both acquisition and customer loyalty, your ability to give the most accurate pricing possible is critical.
StudyPrice is the industry’s first normalized, analytics-ready and VIN-specific risk analysis service. It enables insurance carriers to identify and evaluate vehicle features that mitigate loss or severity of loss, reduce risk and result in more competitively priced auto premiums.
The Ultimate Guide to Vehicle Data for Insurers
We know data fuels decisions, but do you really know how important vehicle data can be to insurers? The Ultimate Guide to Vehicle Data explores how this data is shaping the future of auto insurance.
We know data fuels decisions, but do you really know how important vehicle data can be to insurers? The Ultimate Guide to Vehicle Data explores how this data is shaping the future of auto insurance.
VoC data for a more personalized shopping experience
While competitive rates may get customers in the door, service and product drive retention. Matching customers with the service attributes that matter most to them can help develop a long-term relationship with their insurer.
With Intelligent Match, policy shoppers can tap directly into advice from over ¼ million auto insurance customers for a deeply personalized experience.
While competitive rates may get customers in the door, service and product drive retention. Matching customers with the service attributes that matter most to them can help develop a long-term relationship with their insurer.
With Intelligent Match, policy shoppers can tap directly into advice from over ¼ million auto insurance customers for a deeply personalized experience.
Insurance Insights
Stay up to date on the latest intelligence from our insurance team.
Experts You Can Count On
Mike Vermillion
VP and General Manager, Insurance & Healthcare
Mike's Bio
Mike Vermillion
VP and General Manager, Insurance & Healthcare
Michael Vermillion is Vice President and General Manager of Global Business Intelligence with oversight of the Insurance and Healthcare practices at JD Power.
He is responsible for the growth of the business by leading growth initiatives, key capability development and new market entry. Other areas of responsibilities include strategic planning, new product development, sales enablement and strategic partnerships.
A key thought leader in the field of customer experience excellence,
Mr. Vermillion is the host of the JD Power Insurance Intelligence podcast and is a regular contributor to CX articles, webinars and white papers.
Mr. Vermillion brings to JD Power 25 years of experience in the strategy, corporate development and product management fields. Prior to joining the company in 2015, he held executive roles in product, strategy, business development and consulting with Market Risk Partners, NAVEX Global, Dun & Bradstreet, Autobex, Salient3 Communications, Stern Stewart & Company and Procter & Gamble.
Mr. Vermillion is President of Chicago Booth Alumni of Los Angeles, the former chair of P&G Alumni of New York City and is a member of the Los Angeles World Affairs Council, CFA Institute, the New York Society of Security Analysts, the Product Development and Management Association and the American Marketing Association.
Mr. Vermillion received a bachelor’s degree in mechanical engineering from the U.S. Naval Academy and an MBA in corporate finance from the University of Chicago.
Stephen J. Crewdson, CPCU
Managing Director, Insurance Intelligence
Stephen's Bio
Stephen J. Crewdson, CPCU
Managing Director, Insurance Intelligence
Stephen is a Managing Director in the Global Insurance Intelligence Group at JD Power. His area of responsibility includes intelligence around new customer acquisition, sales, and marketing for the property/casualty industry. He has more than ten years of experience at JD Power and a total of more than 20 years in marketing research and consulting. Stephen helped to launch many of the syndicated research studies in property/casualty insurance at JD Power and has worked with dozens of insurers to use these studies and other business intelligence to improve business results.
Before rejoining JD Power in 2022, Stephen worked on the carrier-side as a Group Manager at Auto Club Enterprises with responsibilities across the marketing function. He also spent five years at Gongos, Inc., a customer centricity agency that helps leading brands better deliver to their customers.
Stephen holds a bachelor’s degree in psychology, with a minor in mathematics, from Lake Superior State University and a master’s degree in economics from Walsh College. He also worked towards a PhD in cognitive neuroscience at the University of Notre Dame.
Mark Garrett
Director, Insurance Intelligence
Mark's Bio
Mark Garrett
Director, Insurance Intelligence
Mark Garrett is a Director for the Insurance Intelligence Practice at JD Power. His primary focus is on Auto and Property claims, including the digital experience. He works with many of the top 30 insurance carriers consulting on study findings and advising on opportunities to improve the customer experience.
During his tenure at JD Power, Mark has designed and launched several products including the Auto and Property claims studies. He presents at 30+ client meetings annually, regularly speaks at industry conferences and events, and has authored several thought leadership pieces.
Mark joined JD Power in 2004 and had previously worked at DTE Energy. He has more than 20 yrs. of market research experience across utility, automotive, mortgage, brokerage, and insurance industries.
Mr. Garrett graduated cum laude with a bachelor’s degree in psychology from Madonna University in Michigan.
Craig Martin
Executive Director, Insurance Intelligence
Craig's Bio
Craig Martin
Executive Director, Insurance Intelligence
As the Executive Director of the Global Insurance Intelligence Practice at JD Power, Craig Martin’s decades of experience in the financial services sector, customer experience, market research and data analytics provide him with a unique perspective that helps insurance organizations evolve with consumer expectations. With Martin’s extensive experience combined with years in behavioral finance and psychology, he is dedicated to driving positive change in the insurance industry by helping carriers better serve their clients and produce better business outcomes by incorporating consumer-driven data.
Since joining JD Power in 2012, Craig has created multiple syndicated studies while working closely with many leading financial services and insurance brands to create change and strong results. His current focus areas include life insurance, annuities, agent experiences and home insurance. Craig has been a featured contributor in numerous national news outlets such as Barron’s and Plan Adviser, where he provides a unique perspective on the intersection of customer experience, human behavior and how these factors impact business success. He is also a frequent speaker at industry events and conferences where he has covered a variety of topics including ways to optimize the balance of human and digital experiences to maximize client loyalty with finite resources.
Leveraging his experience in technology, market research and data analysis combined with real-world business experience he helps strategic partners drive positive change. By understanding business goals, end-user needs and relating those to the available data and technology resources, Craig bridges the gap between strategy and execution. His expertise has guided numerous improvement initiatives with organizations seeking to differentiate themselves and leverage technology effectively to deliver exceptional service.
Tony Soloman
Director of Strategy and Planning
Tony's Bio
Tony Soloman
Director of Strategy and Planning
Tony Soloman is the Director of Strategy and Planning for the Insurance Intelligence Group at JD Power. He is primarily responsible for new product development and strategic partnerships within the insurance industry. Tony joined JD Power in 2005.
Previously, Tony worked in the Global Automotive Consulting group at JD Power where he partnered with OEMs to improve vehicle quality and customer satisfaction levels. Prior to that, Tony managed multiple voice of the customer programs at JD Power, developing custom client solutions in the financial services sector.
Tony earned a bachelor’s degree, with honors, in Economics from Michigan State University, and an MBA from the Stephen M. Ross School of Business at the University of Michigan.
Cathy Noble
Product Portfolio Director
Cathy's Bio
Cathy Noble
Product Portfolio Director
Cathy Noble is a Product Portfolio Director in the Autodata Solutions Division of JD Power. Cathy oversees a suite of products that power vehicle merchandising tools and research experiences, including AutoPlanner, StudyPrice, Feature Exchange and the suite of CarBook quoting products. Cathy manages customer IT portfolios through the provision of technology direction, automotive data and custom IT solutions.
In her 25 years with Autodata Solutions, Cathy has proven to be a highly accomplished delivery executive with proven success in directing software development, delivery and operational oversight. She has strong ability in identifying and overseeing the production of innovative solutions that meet changing business needs, drive revenue growth and improve efficiency.
Cathy graduated with honors in Business Administration in 1991.
Jim Vecchio
Head of VIN Products
Jim's Bio
Jim Vecchio
Head of VIN Products
James Vecchio is the Head of VIN Products for the Autodata Solutions Division of JD Power. Jim is a seasoned entrepreneurial executive who is now focused on fueling data solutions across JD Power. Prior to the merge with JD Power, Jim was charged with corporate strategy, marketing and business development efforts at EpiAnalytics, Inc., an on-demand software company providing Automotive AI and customer experience analytics.
Jim began his career in the corporate legal department at Ford Motor Company and then moved into private legal practice before serving as general counsel for SITEL Corporation, a NYSE-listed company with over $1 billion in revenues. At SITEL he directed the company’s legal strategy, managed external counsel and led SITEL through its initial public offering (IPO) – the first publicly traded, independent teleservices company. He also managed matters ranging from large outsourcing service contracts with multinational organizations to international joint ventures and acquisitions/dispositions.
Jim received his JD, Cum Laude, from Michigan State University - College of Law, and a bachelor’s degree in business administration from Michigan State University. He is a member of the State Bar of Michigan and the State Bar of Nebraska.
Austin Lavigne
Business Development Manager
Austin's Bio
Austin Lavigne
Business Development Manager
Austin Lavigne is a Business Development Manager for JD Power, supporting the full suite of ChromeData automotive data solutions for the non-OEM reseller channel.
Austin’s role with JD Power started in the OEM Client Services division where he provided high-quality account support across
a variety of engagements from syndicated studies to consulting programs. With a unique lens on the Canadian and Premium markets, Austin is a student of the industry with a passion for data- driven innovation and digital transformation. Prior to JD Power, Austin also spent time with GM Canada as a Financial Analyst.
Austin holds an Honours Bachelor of Business Technology Management from Wilfrid Laurier University.
Mike Vermillion
Mike Vermillion
Michael Vermillion is Vice President and General Manager of Global Business Intelligence with oversight of the Insurance and Healthcare practices at JD Power.
He is responsible for the growth of the business by leading growth initiatives, key capability development and new market entry. Other areas of responsibilities include strategic planning, new product development, sales enablement and strategic partnerships.
A key thought leader in the field of customer experience excellence,
Mr. Vermillion is the host of the JD Power Insurance Intelligence podcast and is a regular contributor to CX articles, webinars and white papers.
Mr. Vermillion brings to JD Power 25 years of experience in the strategy, corporate development and product management fields. Prior to joining the company in 2015, he held executive roles in product, strategy, business development and consulting with Market Risk Partners, NAVEX Global, Dun & Bradstreet, Autobex, Salient3 Communications, Stern Stewart & Company and Procter & Gamble.
Mr. Vermillion is President of Chicago Booth Alumni of Los Angeles, the former chair of P&G Alumni of New York City and is a member of the Los Angeles World Affairs Council, CFA Institute, the New York Society of Security Analysts, the Product Development and Management Association and the American Marketing Association.
Mr. Vermillion received a bachelor’s degree in mechanical engineering from the U.S. Naval Academy and an MBA in corporate finance from the University of Chicago.
Stephen J. Crewdson, CPCU
Stephen J. Crewdson, CPCU
Stephen is a Managing Director in the Global Insurance Intelligence Group at JD Power. His area of responsibility includes intelligence around new customer acquisition, sales, and marketing for the property/casualty industry. He has more than ten years of experience at JD Power and a total of more than 20 years in marketing research and consulting. Stephen helped to launch many of the syndicated research studies in property/casualty insurance at JD Power and has worked with dozens of insurers to use these studies and other business intelligence to improve business results.
Before rejoining JD Power in 2022, Stephen worked on the carrier-side as a Group Manager at Auto Club Enterprises with responsibilities across the marketing function. He also spent five years at Gongos, Inc., a customer centricity agency that helps leading brands better deliver to their customers.
Stephen holds a bachelor’s degree in psychology, with a minor in mathematics, from Lake Superior State University and a master’s degree in economics from Walsh College. He also worked towards a PhD in cognitive neuroscience at the University of Notre Dame.
Mark Garrett
Mark Garrett
Mark Garrett is a Director for the Insurance Intelligence Practice at JD Power. His primary focus is on Auto and Property claims, including the digital experience. He works with many of the top 30 insurance carriers consulting on study findings and advising on opportunities to improve the customer experience.
During his tenure at JD Power, Mark has designed and launched several products including the Auto and Property claims studies. He presents at 30+ client meetings annually, regularly speaks at industry conferences and events, and has authored several thought leadership pieces.
Mark joined JD Power in 2004 and had previously worked at DTE Energy. He has more than 20 yrs. of market research experience across utility, automotive, mortgage, brokerage, and insurance industries.
Mr. Garrett graduated cum laude with a bachelor’s degree in psychology from Madonna University in Michigan.
Craig Martin
Craig Martin
As the Executive Director of the Global Insurance Intelligence Practice at JD Power, Craig Martin’s decades of experience in the financial services sector, customer experience, market research and data analytics provide him with a unique perspective that helps insurance organizations evolve with consumer expectations. With Martin’s extensive experience combined with years in behavioral finance and psychology, he is dedicated to driving positive change in the insurance industry by helping carriers better serve their clients and produce better business outcomes by incorporating consumer-driven data.
Since joining JD Power in 2012, Craig has created multiple syndicated studies while working closely with many leading financial services and insurance brands to create change and strong results. His current focus areas include life insurance, annuities, agent experiences and home insurance. Craig has been a featured contributor in numerous national news outlets such as Barron’s and Plan Adviser, where he provides a unique perspective on the intersection of customer experience, human behavior and how these factors impact business success. He is also a frequent speaker at industry events and conferences where he has covered a variety of topics including ways to optimize the balance of human and digital experiences to maximize client loyalty with finite resources.
Leveraging his experience in technology, market research and data analysis combined with real-world business experience he helps strategic partners drive positive change. By understanding business goals, end-user needs and relating those to the available data and technology resources, Craig bridges the gap between strategy and execution. His expertise has guided numerous improvement initiatives with organizations seeking to differentiate themselves and leverage technology effectively to deliver exceptional service.
Tony Soloman
Tony Soloman
Tony Soloman is the Director of Strategy and Planning for the Insurance Intelligence Group at JD Power. He is primarily responsible for new product development and strategic partnerships within the insurance industry. Tony joined JD Power in 2005.
Previously, Tony worked in the Global Automotive Consulting group at JD Power where he partnered with OEMs to improve vehicle quality and customer satisfaction levels. Prior to that, Tony managed multiple voice of the customer programs at JD Power, developing custom client solutions in the financial services sector.
Tony earned a bachelor’s degree, with honors, in Economics from Michigan State University, and an MBA from the Stephen M. Ross School of Business at the University of Michigan.
Cathy Noble
Cathy Noble
Cathy Noble is a Product Portfolio Director in the Autodata Solutions Division of JD Power. Cathy oversees a suite of products that power vehicle merchandising tools and research experiences, including AutoPlanner, StudyPrice, Feature Exchange and the suite of CarBook quoting products. Cathy manages customer IT portfolios through the provision of technology direction, automotive data and custom IT solutions.
In her 25 years with Autodata Solutions, Cathy has proven to be a highly accomplished delivery executive with proven success in directing software development, delivery and operational oversight. She has strong ability in identifying and overseeing the production of innovative solutions that meet changing business needs, drive revenue growth and improve efficiency.
Cathy graduated with honors in Business Administration in 1991.
Jim Vecchio
Jim Vecchio
James Vecchio is the Head of VIN Products for the Autodata Solutions Division of JD Power. Jim is a seasoned entrepreneurial executive who is now focused on fueling data solutions across JD Power. Prior to the merge with JD Power, Jim was charged with corporate strategy, marketing and business development efforts at EpiAnalytics, Inc., an on-demand software company providing Automotive AI and customer experience analytics.
Jim began his career in the corporate legal department at Ford Motor Company and then moved into private legal practice before serving as general counsel for SITEL Corporation, a NYSE-listed company with over $1 billion in revenues. At SITEL he directed the company’s legal strategy, managed external counsel and led SITEL through its initial public offering (IPO) – the first publicly traded, independent teleservices company. He also managed matters ranging from large outsourcing service contracts with multinational organizations to international joint ventures and acquisitions/dispositions.
Jim received his JD, Cum Laude, from Michigan State University - College of Law, and a bachelor’s degree in business administration from Michigan State University. He is a member of the State Bar of Michigan and the State Bar of Nebraska.
Austin Lavigne
Austin Lavigne
Austin Lavigne is a Business Development Manager for JD Power, supporting the full suite of ChromeData automotive data solutions for the non-OEM reseller channel.
Austin’s role with JD Power started in the OEM Client Services division where he provided high-quality account support across
a variety of engagements from syndicated studies to consulting programs. With a unique lens on the Canadian and Premium markets, Austin is a student of the industry with a passion for data- driven innovation and digital transformation. Prior to JD Power, Austin also spent time with GM Canada as a Financial Analyst.
Austin holds an Honours Bachelor of Business Technology Management from Wilfrid Laurier University.
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JD Power studies, products, and services are available for purchase. If you’re interested in subscribing to a JD Power study or becoming a client, please fill out the form, and we'll be in touch. Questions? Click here to find the answers to frequently asked questions.
If you’ve received a JD Power survey and have questions or comments, please contact us here.
For all other inquiries, you can contact us here.
JD Power studies, products, and services are available for purchase. If you’re interested in subscribing to a JD Power study or becoming a client, please fill out the form, and we'll be in touch. Questions? Click here to find the answers to frequently asked questions.
If you’ve received a JD Power survey and have questions or comments, please contact us here.
For all other inquiries, you can contact us here.