The JD Power Digital Wallet Satisfaction StudySM is a syndicated benchmarking study profiling the experiences of digital wallet consumers who use digital wallets to pay at the physical and digital point of sale (POS). This study identifies the dominant factors that drive customer satisfaction with digital wallet providers.
Benefits
Why subscribe?
- Understand consumer satisfaction with Digital Wallet brands
- Identify which satisfaction drivers matter most/least to Digital Wallet users
- Examine changes to consumer satisfaction over time
- Understand customer attrition risk by brand
- Analyze satisfaction levels and usage rates by consumer persona
- Compare Digital Wallet Later brand NPS and brand image ratings
- View screenshots and analysis of digital journeys from top ranked brands
This study subscription includes a customized executive-level presentation, executive briefing document, brand-level scorecard, access to PowerSource, JD Power’s interactive insights platform, and access to complete study results from the JD Power Point of Sale Choice Satisfaction Study.
Why subscribe?
- Understand consumer satisfaction with Digital Wallet brands
- Identify which satisfaction drivers matter most/least to Digital Wallet users
- Examine changes to consumer satisfaction over time
- Understand customer attrition risk by brand
- Analyze satisfaction levels and usage rates by consumer persona
- Compare Digital Wallet Later brand NPS and brand image ratings
- View screenshots and analysis of digital journeys from top ranked brands
This study subscription includes a customized executive-level presentation, executive briefing document, brand-level scorecard, access to PowerSource, JD Power’s interactive insights platform, and access to complete study results from the JD Power Point of Sale Choice Satisfaction Study.
Experiences Explored
Customers surveyed in this study answer questions about:
- Ease of Use
- Reviewing and managing activity
- Security of account information
- Reasonableness of terms
- Accessibility of making purchases
- Perks for making purchases
- Customer support
Customers surveyed in this study answer questions about:
- Ease of Use
- Reviewing and managing activity
- Security of account information
- Reasonableness of terms
- Accessibility of making purchases
- Perks for making purchases
- Customer support
Key Dates
2026 U.S. Digital Wallet Satisfaction Study Milestones
Field Start: January 2025
Wave 1 Publish: May 27, 2025
Wave 2 Publish: August 21, 2025
Wave 3 Publish: November 11, 2025
Wave 4 Publish: March 3, 2026
2027 U.S. Digital Wallet Satisfaction Study Milestones
Field Start: January 2026
Wave 1 Publish: May 26, 2026
Wave 2 Publish: August 20, 2026
Wave 3 Publish: November 10, 2026
Wave 4 Publish: March 2, 2027
Press Release: March 18, 2027
Press Release & Award Information
J.D. Power will issue a national press release featuring key findings, trends, and brand rankings from the study. Only brands that meet J.D. Power’s research criteria will be ranked. Brands that rank highest in their segment and meet award criteria may promote their award through the J.D. Power licensing program—available exclusively to study subscribers.
Read the latest press release
Opt in to receive the press release
See how our awards make an impact
Learn More
J.D. Power will issue a national press release featuring key findings, trends, and brand rankings from the study. Only brands that meet J.D. Power’s research criteria will be ranked. Brands that rank highest in their segment and meet award criteria may promote their award through the J.D. Power licensing program—available exclusively to study subscribers.
Read the latest press release
Opt in to receive the press release
See how our awards make an impact
Learn More
Make decisions with confidence.
Subscribers to this study have full access to benchmark reporting, competitor analysis, and more with PowerSource.
Subscribers to this study have full access to benchmark reporting, competitor analysis, and more with PowerSource.
Profiled Brands
2026 U.S. Profiled Brands
- Amazon Pay
- Apple Pay
- Bank of America Paze
- Capital One Paze
- Cash App Pay
- Chase Paze
- Garmin Pay
- Google Wallet
- PayPal
- PNC Paze
- Samsung Pay
- Shop Pay
- Truist Paze
- U.S. Bank Paze
- Venmo
- Wells Fargo Paze
2027 U.S. Profiled Brands
- Amazon Pay
- Apple Pay
- Cash App Pay
- Google Wallet
- PayPal
- Samsung Wallet
- ShopPay
- Venmo
2026 U.S. Profiled Brands
- Amazon Pay
- Apple Pay
- Bank of America Paze
- Capital One Paze
- Cash App Pay
- Chase Paze
- Garmin Pay
- Google Wallet
- PayPal
- PNC Paze
- Samsung Pay
- Shop Pay
- Truist Paze
- U.S. Bank Paze
- Venmo
- Wells Fargo Paze
2027 U.S. Profiled Brands
- Amazon Pay
- Apple Pay
- Cash App Pay
- Google Wallet
- PayPal
- Samsung Wallet
- ShopPay
- Venmo