Press room

Bronwyn Gill is responsible for long-term strategic partnerships with J.D. Power clients in Australia, delivering customer experience insights helping companies drive the voice of the consumer.

With over 20 years’ experience working in the business insights industry, Bronwyn is responsible for business development and client management, engaging with financial services clients covering retail banking and credit cards. Bronwyn provides not only a means to measure customer experience, but also advises clients with recommendations that translate to greater customer loyalty and satisfaction.

Bronwyn has a strong background in analytics and client development and has spent the last 20+ years advising FMCG clients how to use data and insights to drive business growth. Prior to joining J.D. Power in 2019, Bronwyn was with Nielsen as Director of Analytics and prior to that Director of Client Development for their Australian business.
Bronwyn earned a bachelor’s degree in Economics, majoring in Marketing.

Charlie Schiavone is the Vice President of Product for the Autodata Solutions Division of J.D. Power. Mr. Schiavone formally establishes product function and direction within the company to create and deliver data products and solutions engineered to scale for a large customer base. He leads a department of product development directors, managers and business analysts with the mission of optimizing product decisions on multiple concurrent projects in ideation and in flight.

Mr. Schiavone has leadership experience within several industries as a senior executive, entrepreneur and author, ranging from commercial sales to data center management services. With a career focused on a combination of core vehicle data and product development specifically for the online automotive user experience, Mr. Schiavone not only understands the strength of data-driven applications but also is able to implement them. Mr. Schiavone has held a number of responsibilities at Edmunds, Total Car Score, Autobytel and AutoWeb.

Mr. Schiavone holds a bachelor’s degree in business administration from the University of Southern California – Marshall School of Business.

James has 20 years of experience represented within a diverse and rich mix of Fortune 100 healthcare and pharmacy companies, consulting firms, and major health systems. His professional background includes positions leading teams and projects over functions including health analytics, managed care operations, healthcare finance, medical economics, and business intelligence. James has been in his current role at J.D. Power since November 2018.

Prior to joining J.D. Power, James served as an Associate Partner at IBM Watson Health and as an SVP Business Intelligence and Analytics responsible for the establishment of an analytics advisory practice during the merger of two distinct onsite healthcare clinic organizations, Take Care Heath System (Walgreens), and Comprehensive Health Services (Water Street Health Partners). James also served as a Market CFO at Humana accountable for the financial management and operation of a $300M commercial health plan. He also has professional experiences with Aetna, Mercer Consulting, and The University of Michigan Health System.

James holds a Masters in Health Administration from the University of Kentucky and a Masters in Health Informatics and Information Management from the University of Tennessee Health Science Center. James is an active member of the American College of Healthcare Executives and the Nashville Health Care Council.

Bob Neuhaus joined Financial Services Intelligence at J.D. Power in 2017 to work with U.S. and Canadian banks and U.S. credit card issuers across multiple studies. He is responsible for syndicated and proprietary studies in the banking industry including the new Direct Banking Satisfaction Study, the Banking Mobile App Satisfaction Study, the Credit Card Mobile App Study and the Small Business Banking Satisfaction Study.

Mr. Neuhaus has more than 30 years of experience in banking, customer experience and marketing strategy. Prior to joining J.D. Power, he was Senior Managing Director at Acxiom Corporation. Previously, Mr. Neuhaus served as Global Finance Sector Head and Executive Vice President for TNS and as Principal of Greenwich Associates, where he leveraged large scale syndicated and proprietary research programs in retail, small business and middle market banking to help leading financial services companies with a broad range of strategic issues. Prior to his work in market research Mr. Neuhaus was a senior executive with M&T Bank and a Vice President with J.P. Morgan. 

Mr. Neuhaus earned a Bachelor of Arts degree in Public Policy magna cum laude from Duke and an MBA from New York University’s Stern School of Business.

Jon DeLong is a Senior Director in the Automotive Consulting Group at
J.D. Power. He specializes in manufacturing and quality systems process
development and improvement.

Jon has executive level experience both in the automotive OEM and the Major
Appliance industries. Jon played an integral leadership role in the green field
plant start up of Toyota’s Princeton, Indiana truck plant as well as leading a
lean transformation at a major appliance manufacturer.

Prior to joining J.D. Power in June of 2018, Jon spent 23 years in the
automotive industry, working for Ford Motor Company and Toyota. Jon has
additional non-automotive manufacturing experience working for Electrolux
and consulting experience working for IBM Watson Health both within
healthcare and the insurance/financial services sectors.

His specific leadership assignments include Superintendent of Final Area
Maintenance and Engineering at Ford Motor Company’s Louisville Assembly
Plant, General Manager of Production over all manufacturing, material
conveyance, engineering and maintenance at Toyota Motor Mfg. Indiana,
General Manager of Paint, Plastics, Facilities and Environmental Services
at Toyota Motor Mfg. Kentucky, Plant Manager of Electrolux’s Springfield,
Tennessee Cooking Division plant, and Senior Consultant for IBM Watson
Health.

Jon is the author of the book Beyond the TPS Tools – Preparing the Soil for a
Lean Transformation.

Jon holds a Bachelor of Science degree in Mechanical Engineering from the
University of Kentucky.