News that moves the industry

Total new-vehicle sales for July 2026, including retail and non-retail transactions, are projected to reach 1,415,800, a 1.4% increase year-over-year, according to a joint forecast from JD Power and GlobalData.

New-vehicle owners are feeling more excitement behind the wheel as automakers deliver vehicles that are more satisfying to own and drive, according to the JD Power 2026 U.S. Automotive Performance, Execution and Layout (APEAL) Study.

With mortgage rates remaining elevated and many homeowners staying in place rather than refinancing or moving, the mortgage servicing relationship has become more important than ever.

Against a backdrop of rising prices, declining communications and lagging industry innovation leadership, electric and gas utilities in the United States are struggling to maintain appealing consumer brands.

Overall aftersales service customer satisfaction in China continues to improve, according to the J.D. Power 2026 China Customer Service Index (CSI) Study SM, rising 5 points year over year to 794 (on a 1,000-point scale).

According to the JD Power 2026 U.S. Wireless Network Quality Performance Study—Volume 2, released today, wireless customers experienced just 8 problems per 100 (PP100), the fewest number of problems recorded since the 2025 U.S. Wireless Network Quality Performance Study—Volume 2, which was a record low. A lower PP100 score indicates higher network quality.

As automakers continue to refine their digital retail strategies, it is evident that providing more detailed, accurate vehicle pricing details on their websites is becoming a key to customer satisfaction.

Despite a notable $54 increase in the average price paid for appliances to $910, customer satisfaction has increased, according to the JD Power 2026 U.S. Appliance Satisfaction Study.

Hotel guest satisfaction in North America continues to climb, with year-over-year improvements across every hotel segment in the JD Power 2026 North America Hotel Guest Satisfaction Index Study.

Overall business internet satisfaction reaches 709 in 2026, a 2-point increase from 2025.

Artificial intelligence (AI) adoption is heavily influencing financial advisors’ perceptions of their firms, transforming how they serve clients and grow their practices, according to the JD Power 2026 U.S. Financial Advisor Satisfaction Study,SM released today. Over the past year, active use of AI tools jumped to 73% among employee advisors (up from 44% last year), while adoption among independents, though rising, still lags at 42% (up from 19% last year).

Total new-vehicle sales for June 2026, including retail and non-retail transactions, are projected to reach 1,363,800, a 3.6% increase year-over-year, according to a joint forecast from JD Power and GlobalData. Reporting the same numbers without adjusting for the number of selling days translates to an increase of 8.0% from 2025. The seasonally adjusted annualized rate (SAAR) for total new-vehicle sales is expected to be 16.5 million units, up 0.8 million units from June 2025.