Press room

Jon DeLong is a Senior Director in the Automotive Consulting Group at
J.D. Power. He specializes in manufacturing and quality systems process
development and improvement.

Jon has executive level experience both in the automotive OEM and the Major
Appliance industries. Jon played an integral leadership role in the green field
plant start up of Toyota’s Princeton, Indiana truck plant as well as leading a
lean transformation at a major appliance manufacturer.

Prior to joining J.D. Power in June of 2018, Jon spent 23 years in the
automotive industry, working for Ford Motor Company and Toyota. Jon has
additional non-automotive manufacturing experience working for Electrolux
and consulting experience working for IBM Watson Health both within
healthcare and the insurance/financial services sectors.

His specific leadership assignments include Superintendent of Final Area
Maintenance and Engineering at Ford Motor Company’s Louisville Assembly
Plant, General Manager of Production over all manufacturing, material
conveyance, engineering and maintenance at Toyota Motor Mfg. Indiana,
General Manager of Paint, Plastics, Facilities and Environmental Services
at Toyota Motor Mfg. Kentucky, Plant Manager of Electrolux’s Springfield,
Tennessee Cooking Division plant, and Senior Consultant for IBM Watson
Health.

Jon is the author of the book Beyond the TPS Tools – Preparing the Soil for a
Lean Transformation.

Jon holds a Bachelor of Science degree in Mechanical Engineering from the
University of Kentucky.

Srini is a Senior Director of Automotive Consulting and Analytics at J.D. Power

Bernardo Rodriguez is the Chief Digital and Technology Officer at J.D. Power. He is responsible for advancing J.D. Power’s digital and AI transformation and leads the company’s Technology, Artificial Intelligence, Research, Innovation, CX Solutions and Consumer divisions.

Mr. Rodriguez joined J.D. Power in 2017 from Huge, the global full-service digital agency, where he served as Managing Director of Strategy, partnering with Fortune 100 companies on the design and execution of product and brand strategies, enterprise transformation and innovation. Previously, he served as a Managing Director at Accenture, the global management consulting and professional services company, where he led the firm’s North American Digital Strategy Practice for telecommunications, media and technology. Earlier, Mr. Rodriguez served as Chief Digital Officer at Kaplan Test Prep, a top provider of educational and career services, where he was responsible for digital transformation in technology, data science, user experience, online learning, Kaplan publishing and innovation.

Mr. Rodriguez holds a bachelor’s degree of science in electrical engineering from Universidad Rafael Urdaneta in Venezuela and a master’s degree and Ph.D. in computer engineering from the University of Colorado. He is fluent in English and Spanish.

Michael Vermillion is Vice President and GM, Travel Intelligence at  J.D. Power. He is responsible for the growth of the segment’s business by leading growth initiatives, key capability development and new market entry. Areas of responsibilities include strategic planning, new product development, sales enablement and strategic partnerships.

A key thought leader in the field of Customer Service Excellence, Mr. Vermillion is the co-author of the forthcoming book J.D. Power’s Guide to the Net Promoter Score® and is a regular contributor to publications and blogs including The Digital Customer. 

Mr. Vermillion brought to J.D. Power 25 years of experience in the strategy and product management fields. Prior to joining the company in 2015, he held executive roles in product, strategy, business development and consulting with Market Risk Partners, NAVEX Global, Dun & Bradstreet, Autobex, Salient3 Communications, Stern Stewart & Company and Procter & Gamble.

Mr. Vermillion is a former chairman, P&G Alumni of New York City and a member of the CFA Institute, the New York Society of Security Analysts, the Product Management Association and the American Marketing Association.

Mr. Vermillion received a bachelor’s degree in mechanical engineering from the U.S. Naval Academy and an MBA in corporate finance from the University of Chicago. 

Thomas M. Super serves as Vice President of the Insurance Intelligence Group at J.D. Power.

Mr. Super, who most recently served as Director of Strategy for Farmers Insurance Group, has spent 15 years in strategy and leadership positions for such high-profile companies as Booz & Company, The White House and AT&T Corp. While at Farmers, he was a key contributor to the revitalization of the brand, serving in strategy and consumer research areas during his tenure. 

Prior to joining Farmers, Mr. Super was a consultant with Booz & Company as part of the firm’s premier organization and strategy management team.  There he advised clients across several industries including consumer, retail, financial services, automotive, media, transportation, health, bio-tech and defense. As an Aide in the White House, Super worked on a wide range of economic and budgetary policy issues on behalf of the President George W. Bush.

A recognized industry expert, Mr. Super is a regular speaker at industry conferences and thought-leader on trends affecting the industry for publications such as Bloomberg, AP, Inc.com, Insurance Journal, and Carrier Magazine.

Mr. Super holds a master’s degree in public administration from the American University School of Public Affairs and received his bachelor’s degree in business from Robert Morris University.