Press Room
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Explore the latest JD Power press releases, study results, and announcements from across the industries we cover.
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Press Release
JD Power Launches Innovative Intelligence Hub to Power Every Automotive Decision
JD Power today announced the launch of the JD Power® Platform for its OEM customers. The unified intelligence hub brings together the company’s portfolio of products, market data, and intelligence into a single, intuitive experience.
Press Release
Hybrid Vehicles Build Emotional Connection with Drivers in Mexico While Overall Vehicle Appeal Slips
Vehicle owners in Mexico are connecting with the combination of efficiency and driving enjoyment offered by hybrids, which earn the highest emotional satisfaction score across major powertrain types.
Press Release
Reliability and Range of Problems Vary Across Appliance Segments
Results from the JD Power 2026 U.S. Appliance Reliability & Service Study℠, released today, show appliance reliability and service satisfaction are under pressure.
Press Release
Individual Annuity Customer Satisfaction Improves as Providers Strive for Ideal Human + Digital Formula
Overall satisfaction with individual annuities rises 14 points (on a 1,000-point scale) this year.
Press Release
Small Business Banking Customer Satisfaction Improves Despite Relationship Management Challenges
When it comes to basics such as convenience, product offerings and resolving problems, banks are delivering a consistently high level of service for their small business customers
Press Release
Total Loss Auto Claims Weigh on Insurance Customer Satisfaction
This year, overall customer satisfaction with the auto insurance claims process improves 4 points (on a 1,000-point scale) when damages are repairable but declines 12 points when vehicles are deemed a total loss.
Press Release
October Total New-Vehicle Sales Pace Matches Year-Ago Levels as Consumer Spending Rises 3.2%
October new-vehicle total sales on track for a seasonally adjusted selling rate of 15.6M, the same as October 2025
Press Release
Canadian SMBs Embrace Digital Banking, but Customers Want Better Personal Service
Canada’s five big banks are delivering stronger digital banking experiences for small businesses, helping lift overall satisfaction four points year-over-year to 656
Press Release
Business Wireless Satisfaction Climbs as Providers Improve Value
The business wireless industry continues to build momentum, with overall satisfaction improving across every business segment, according to the JD Power 2026 U.S. Business Wireless Satisfaction Study, SM released today.
Press Release
High Overall Bank Satisfaction Masks Younger Canadians’ Shift to Fintechs
Canadians are giving their banks slightly higher marks this year, with overall customer satisfaction rising 3 points (on a 1,000-point scale), largely driven by improvements among the Big 5 banks.
Press Release
JD Power: Gas Utilities Gain Ground on Business Customer Trust and Transparency
Overall satisfaction among gas utility business customers rises 10 points (on a 1,000-point scale) to 655 in 2026
Press Release
Mortgage Servicer Digital Channels Become Key to Customer Retention
Mortgage servicers looking to keep customers engaged have a straightforward place to start: make managing their mortgage online easier.
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