Automakers continue to make massive investments in the development and growth of electric vehicles (EVs), even as the current adoption rate of EVs remains low.
Current EV owners are strong advocates and will play a critical role in the expansion of electrification. The JD Power U.S. Electric Vehicle Experience (EVX) Ownership StudySM , driven by PlugShare, sets the standard for benchmarking EV owner satisfaction with the critical attributes that affect the EV ownership experience. From the cost of ownership, problems experienced, range, and ease of charging, to the purchase drivers, this bi-annual study provides a comprehensive assessment of consumer experiences with their battery electric and plug-in hybrid electric vehicles, on a model-level. These experiences will strongly affect owners’ likelihood to repurchase an EV and recommend an EV to others.
The Benefits
Study insights answer the questions each key stakeholder is facing:
Automakers: How can we benchmark the satisfaction of EV owners? How do we stack up against our competition? How do our EVs compare to those from EV-only manufacturers, and how can we compete? What are the most important drivers of satisfaction among EV owners? What problems are EV owners experiencing and what does the service experience look like when problems do occur?
Automotive Suppliers: How are my components contributing to the EV ownership experience? What problems are owners experiencing specific to EVs? What opportunities exist to leverage my component innovation and offer advantages in the EV market?
The Scope
EV owners provide a holistic view of their experience by answering questions in the following areas:
Previous Vehicles and Other Considered Vehicles
Reasons for Purchase
Impact of Incentives
Vehicle Usage & Towing
Driving Behaviors
Charging Habits
Perception of Battery Performance Over Time
Vehicle Feature Ratings
Vehicle Problems Experienced (pp100 categories)
Service Experience
Future EV Consideration & Purchase Method
Demographics
2026 Key Dates
Fielding
Wave 1: August — December 2025 Wave 2: January — June 2026
Publish
Wave 1: February 17, 2026 Wave 2: July 28, 2026
Press Release
February 18, 2026
Press Release & Award Information
JD Power will issue a national press release highlighting key findings and top-to-bottom rankings from the study. The brand(s) that rank highest in each award-eligible segment and meet predetermined award criteria will have the opportunity to enter into a licensing agreement through the JD Power Awards Program, which requires subscribing to the study as a prerequisite. Entering into a licensing agreement provides top-ranked brands with the valuable opportunity to market their award-winning performance. As the trusted symbol of excellence, JD Power Awards enhance brand perceptions, drive consumer preference, and differentiate awarded brands in competitive marketplaces.
Chevrolet Blazer EV Chevrolet Equinox EV Chevrolet Silverado EV Dodge Charger Daytona Ford F-150 Lightning Ford Mustang Mach-E GMC Sierra EV Honda Prologue Hyundai IONIQ 5 Hyundai IONIQ 6 Hyundai Kona EV Jeep Wagoneer S Kia EV6 Kia EV9 Kia Niro EV MINI Countryman EV Nissan Ariya Nissan LEAF Subaru Solterra Toyota bZ4X VinFast VF8 VinFast VF9 Volkswagen ID.4 Volkwagen ID.Buzz
Chrysler Pacifica Plug-In Hybrid Dodge Hornet Plug-In Hybrid Ford Escape Plug-In Hybrid Hyundai Tucson Plug-In Hybrid Jeep Grand Cherokee 4xe Jeep Wrangler 4xe Kia Niro Plug-In Hybrid Kia Sorento Plug-In Hybrid Kia Sportage Plug-In Hybrid Mazda CX-70 Plug-In Hybrid Mazda CX-90 Plug-In Hybrid Mitsubishi Outlander Plug-In Hybrid Toyota Prius Prime Toyota RAV4 Prime Plug-in Hybrid
Audi e-tron GT Audi Q4 e-tron Audi Q6 e-tron BMW i4 BMW i5 BMW i7 BMW iX Cadillac Escalade Cadillac LYRIQ Cadillac OPTIQ Cadillac VISTIQ Genesis Electrified GV70 Genesis GV60 GMC Hummer EV GMC Hummer EV SUV Lexus RZ Lucid Air Mercedes-Benz EQB Mercedes-Benz EQE Mercedes-Benz EQE SUV Mercedes-Benz EQS Mercedes-Benz EQS SUV Mercedes-Benz G-Class EV Polestar 2 Polestar 3 Porsche Macan EV Porsche Taycan Rivian R1S Rivian R1T Tesla Model 3 Tesla Model S Tesla Model X Tesla Model Y Tesla Cybertruck Volvo EX30 Volvo EX40 Volvo EX90
Alfa Romeo Tonale Plug-In Hybrid Audi Q5 Plug-in Hybrid BMW 5 Series Plug-In Hybrid BMW 7 Series Plug-In Hybrid BMW X5 Plug-In Hybrid BMW XM Land Rover Range Rover Plug-In Hybrid Land Rover Range Rover Sport Plug-In Hybrid Lexus NX Plug-In Hybrid Lexus RX Plug-In Hybrid Lexus TX Plug-In Hybrid Lincoln Corsair Plug-In Hybrid Mercedes-Benz AMG GT Plug-In Hybrid Mercedes-Benz C-Class Plug-In Hybrid Mercedes-Benz GLC Plug-In Hybrid Mercedes-Benz GLE Plug-In Hybrid Mercedes-Benz S-Class Plug-In Hybrid Porsche Cayenne Plug-In Hybrid Porsche Panamera Plug-In Hybrid Volvo S60 Plug-In Hybrid Volvo S90 Plug-In Hybrid Volvo V60 Plug-In Hybrid Volvo XC60 Plug-In Hybrid Volvo XC90 Plug-In Hybrid
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