J.D. POWER DIGITAL & CUSTOMER EXPERIENCE INTELLIGENCE

Digital Intelligence

Create, Optimize and Iterate Best-in-Class Digital Experiences

J.D. Power Digital Intelligence

Get The Full View Of Your Digital Performance  

Data Analytics 1 400
Customers are comparing your digital experience to every other digital experience they encounter. It’s time to align cross-industry best practices with Voice of the Customer (VoC) insights for a holistic view of your customers’ digital experience. Use these insights to connect the digital experience to business performance and inform strategic decisions that lead to customer, organizational, and shareholder value.

Digital Intelligence Overview

Know Your Rank Among Consumers 

Our syndicated digital benchmarks provide digital experience measurements and best practices across multiple industries based on customer feedback

Measure Improvements 

Our proprietary research solutions provide customized survey to measure digital experience and overall satisfaction score and improvement verbatims

Ask the Experts

Our advisory services provide 3rd party analysis of upcoming digital initiatives built on over 15 years of cross-industry experience and highlight gaps in current implementation

Understand Digital Best Practices

Our digital Intelligence Benchmark provides industry agnostic review of digital proficiency as well as benchmarks capabilities against 4,000+ best practices, highlighting strengths and weaknessesLearn More

Showcase Your Performance

Our certification programs provide external and Internal assessments to recognize digital leaders based on evaluation of operational best practices as well as VoC measurement to identify competitive gaps Learn More

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