Study Details
The JD Power U.S. Robotaxi Experience StudySM provides real-world feedback from people who have ridden or observed robotaxis, capturing how actual exposure influences trust, safety perceptions, service expectations and future use.
What's new for 2026:
- 6 active deployment cities, with expansion to Austin (as well as Dallas, Las Vegas, Los Angeles, Phoenix and San Francisco)
- Expanded measurement of first-ride experience, remote-operator support perceptions and the impact on future mobility and vehicle-ownership decisions
New AV commercial trucking insights exploring how consumers perceive and experience the presence of fully automated commercial trucks on public roads, capturing their overall comfort and confidence in the technology as it operates alongside everyday passenger vehicles
The JD Power U.S. Robotaxi Experience StudySM provides real-world feedback from people who have ridden or observed robotaxis, capturing how actual exposure influences trust, safety perceptions, service expectations and future use.
What's new for 2026:
- 6 active deployment cities, with expansion to Austin (as well as Dallas, Las Vegas, Los Angeles, Phoenix and San Francisco)
- Expanded measurement of first-ride experience, remote-operator support perceptions and the impact on future mobility and vehicle-ownership decisions
New AV commercial trucking insights exploring how consumers perceive and experience the presence of fully automated commercial trucks on public roads, capturing their overall comfort and confidence in the technology as it operates alongside everyday passenger vehicles
Who is the Robotaxi Experience Study For?
- Robotaxi service providers
- AV technology developers
- OEMs
- AV trucking companies
- Tier-1 and tech suppliers
- Insurance companies
- Government/Public-sector stakeholders
- Robotaxi service providers
- AV technology developers
- OEMs
- AV trucking companies
- Tier-1 and tech suppliers
- Insurance companies
- Government/Public-sector stakeholders
Key Use Cases
- Market readiness diagnostics
- Trust and safety-perception tracking
- Deployment city comparisons
- Product, policy and communications decision support
- Market readiness diagnostics
- Trust and safety-perception tracking
- Deployment city comparisons
- Product, policy and communications decision support
Robotaxi Experience + Mobility Confidence Index
Robotaxi Experience Study and the Mobility Confidence Index (MCI) together, provide an end-to-end view of consumer readiness for automated mobility helping AV teams understand how real world operations reshape consumer confidence—and where gaps still exist. The datasets link perceptions with real experience to understand how exposure influences acceptance, trust and mobility choices. They also produce readiness signals helping reduce deployment, brand and policy risk.
Robotaxi Experience Study and the Mobility Confidence Index (MCI) together, provide an end-to-end view of consumer readiness for automated mobility helping AV teams understand how real world operations reshape consumer confidence—and where gaps still exist. The datasets link perceptions with real experience to understand how exposure influences acceptance, trust and mobility choices. They also produce readiness signals helping reduce deployment, brand and policy risk.
Key Dates
Data release: Spring 2026
Clients for the Mobility Confidence Index receive a fully prepared data file and a custom presentation.
Data release: Spring 2026
Clients for the Mobility Confidence Index receive a fully prepared data file and a custom presentation.
Let's Connect!
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If you’ve received a JD Power survey and have questions or comments, please contact us here.
For all other inquiries, you can contact us here.
JD Power studies, products, and services are available for purchase. If you’re interested in subscribing to a JD Power study or becoming a client, please fill out the form, and we'll be in touch. Questions? Click here to find the answers to frequently asked questions.
If you’ve received a JD Power survey and have questions or comments, please contact us here.
For all other inquiries, you can contact us here.