Financial Services Insights
Trusted Financial Insights from JD Power: Banking, Payments, Wealth, and Lending
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From emerging trends to customer satisfaction and evolving expectations, this is your hub for everything you need to stay ahead in banking, payments, wealth management, and lending.
Banking & Payments Insights, Trends & Topics
FinTech Brands Continue to Attract and Convert New Banking and Investment Accounts
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Financial Services Publish Calendar
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As More U.S. Consumers Struggle with Rising Prices, Many Turn to Artificial Intelligence for Financial Advice
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Showing Resilience: Consumers Forge Ahead with Summer Travel Plans Despite High Prices
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Direct Banks Are Winning Younger Customers—Challenges Remain
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While Bank Customers’ Recession Fears Persist, Overall Number of Financially Health Customers Holds Steady at 13-Month High
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Wealth Insights, Trends & Topics
FinTech Brands Continue to Attract and Convert New Banking and Investment Accounts
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Financial Services Publish Calendar
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What Makes a Great Retirement Plan App? JD Power’s 2025 Findings
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How Wealth Management Firms Can Stay Ahead of the Advisor Shortage
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Why Gen Y & Z are Increasingly Open to Seeking Advice from Financial Advisors
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U.S. Investors, Lacking Reassurance from Financial Advisors, Call This “The Toughest Investment Climate” They’ve Experienced
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Lending Insights, Trends & Topics
With AI-Powered Chatbots Coming to Customer Service, Are Mortgage Customers Ready?
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VIDEO: Financial Services Intelligence Update — September 2024
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Consumer Price Sensitivity Asserts Influence on EV Market
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Fewer Opportunities Require Auto Lender Sales Reps to Exceed Dealer Expectations
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Financial Services Publish Calendar
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How to Achieve Customer Satisfaction Through the Right Mix of Chat and Call Centers
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Latest Financial Services Press Releases
2025 Canada Dealer Financing Satisfaction Study
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2025 U.S. Buy Now Pay Later Satisfaction Study
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2025 U.S. Merchant Services Satisfaction Study
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2024 U.S. Consumer Financing Satisfaction Study
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2024 U.S. Financial Protection Satisfaction Study
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2024 U.S. Small Business Banking Satisfaction Study
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Where Else to Find Our Insights
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JD Power Financial Services experts leverage the most comprehensive consumer data available to give our clients a competitive edge. Start a conversation with us today to get full the scope of our capabilities.
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JD Power Financial Services experts leverage the most comprehensive consumer data available to give our clients a competitive edge. Start a conversation with us today to get full the scope of our capabilities.
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JD Power studies, products, and services are available for purchase. If you’re interested in subscribing to a JD Power study or becoming a client, please fill out the form, and we'll be in touch. Questions? Click here to find the answers to frequently asked questions.
If you’ve received a JD Power survey and have questions or comments, please contact us here.
For all other inquiries, you can contact us here.