Insurance Customer Data

Meet the Needs of Today's Marketplace

Insurance Customer Data

Understand Today’s Insurance Customer

J.D. Power delivers insights drawn from more than 500,000 insurance customer experiences each with each significant customer interaction across the insurance value chain explored. Our insights and expertise help you improve the customer experience  and turn your strategy into execution.

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Insurance Customer Data

Benchmark Studies

The key indicators and drivers of performance. View profiled brands and publication dates here. 

Property & Casualty Insurance

Our research provides analyses of customers’ perceptions of their insurer’s ability to meet their expectations across multiple touchpoints and experiences and explores the correlation between customer satisfaction and financial performance, particularly retention levels.

Life Insurance

We analyze customers’ experiences with their individual life, group life, or annuity product(s). Our research provides insights into how insurers can improve customer satisfaction and advocacy, increase revenue per customer, and cross sell additional products and services.

Experts You Can Count On

Kyle Schmitt
Kyle Schmitt
Vice President and Managing Director, Insurance Intelligence
Kyle's Bio
Tom Super
Tom Super
Head of P&C Insurance
Tom's Bio
Robert Lajdziak
Robert Lajdziak
Senior Consultant, Insurance Intelligence
Robert's Bio

Let's Connect!

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If you are a consumer with questions about J.D. Power surveys or study results, please contact us here.

For all other inquiries, you can contact us here.