Understand Today’s Insurance Customer
J.D. Power delivers insights drawn from more than 500,000 insurance customer experiences each with each significant customer interaction across the insurance value chain explored. Our insights and expertise help you improve the customer experience and turn your strategy into execution.
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The key indicators and drivers of performance. View profiled brands and publication dates here.
Property & Casualty Insurance
Our research provides analyses of customers’ perceptions of their insurer’s ability to meet their expectations across multiple touchpoints and experiences and explores the correlation between customer satisfaction and financial performance, particularly retention levels.
U.S. Auto Claims Satisfaction Study
U.S. Auto Insurance LoyaltyIQ
U.S. Auto Insurance Satisfaction Study
U.S. Home Insurance Study
U.S. Independent Agent Performance and Satisfaction Study
U.S. Insurance Claims Digital Experience Study
U.S. Insurance Digital Experience Study
U.S. Insurance Shopping Study
U.S. Property Claims Satisfaction Study
U.S. Small Commercial Insurance Satisfaction Study
We analyze customers’ experiences with their individual life, group life, or annuity product(s). Our research provides insights into how insurers can improve customer satisfaction and advocacy, increase revenue per customer, and cross sell additional products and services.