Borrorwer Experience Insights and Intelligence
Lending Benchmarking, Data and Analytics
Lending Benchmarking, Data and Analytics
JD Power's 20 years of customer experience research helps lenders create exceptional borrower experiences.
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Lending Benchmarking, Data and Analytics Solutions
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Be the first to access the newest data insights from JD Power Financial Services. View our quarterly press releases, publish dates, and webinars to get the most trusted voice-of-the-customer intelligence in your inbox.
The Insider's Edge
Get the upper hand with exclusive insights that only JD Power clients can access. Dive into cutting-edge reports and unlock the strategies that set industry leaders apart.
Get the upper hand with exclusive insights that only JD Power clients can access. Dive into cutting-edge reports and unlock the strategies that set industry leaders apart.
Unlock Deeper Findings from the Data
Deep Dives
Enhancement to our syndicated studies that allows your company to field additional surveys using existing customer data.
Enhancement to our syndicated studies that allows your company to field additional surveys using existing customer data.
PulseCX
Integrated CX management platform that monitors progress specific Key Performance Indicators.
Integrated CX management platform that monitors progress specific Key Performance Indicators.
Analysts Access
Premium-level support to answer research questions, conduct analyses, prepare data for presentations, or even review work for accuracy.
Premium-level support to answer research questions, conduct analyses, prepare data for presentations, or even review work for accuracy.
Maximize Customer Satisfaction Across All Touchpoints
Benchmark your company’s performance across all customer touchpoints, including web, mobile, SMS, social media, email, IVR, and call centers.
Benchmark your company’s performance across all customer touchpoints, including web, mobile, SMS, social media, email, IVR, and call centers.
Meet the JD Power Lending Experts
Bruce Gehrke
Director of Lending Intelligence
Bruce's Bio
Bruce Gehrke
Director of Lending Intelligence
Bruce Gehrke is the Director of Lending Intelligence, responsible for overseeing syndicated and proprietary studies in the lending industry, including the JD Power Mortgage Origination Satisfaction Study, Mortgage Servicing Satisfaction Study, and Consumer Lending Satisfaction Study.
Leading the Lending Intelligence Practice at JD Power, Bruce develops and implements client improvement strategies from a data analytical foundation. He has established consulting relationships with top asset managers and mortgage lenders, launched a COVID-19 Omni-Channel Customer Interaction Advisory, and managed successful customer experience studies and award implementations by combining personal customer interaction expertise with powerful data analytic solutions.
With a passion for breaking down complex problems into actionable tasks, Bruce is an accomplished strategy and implementation professional. As a lifelong entrepreneur, he possesses hands-on and leadership experience across various disciplines, including finance, operations, sales, and marketing strategy. Bruce has successfully tackled diverse challenges for companies ranging from Fortune 100 corporations to fintech startups.
With 30 years of experience in the lending industry, Bruce served as the Chief Operating Officer at SBA Technologies, Inc., Director of Operations at Anthogenesis Corporation, and Executive Vice President of Production at Rockwell Mortgage Bankers.
Bruce holds a Bachelor of Arts degree in Economics from Princeton University.
Patrick Roosenberg
Senior Director, Automotive Finance
Patrick's Bio
Patrick Roosenberg
Senior Director, Automotive Finance
Patrick Rosenberg is Senior Director, Automotive Finance at JD Power. He is responsible for leading and directing the practice in developing and presenting auto finance industry C-suite strategies based on Voice of the Customer and Voice of the Dealer data with insights into the current market and future trends.
Mr. Roosenberg joined JD Power in 2015, bringing with him nearly 20 years of experience from the auto finance world, as senior manager industry analytics. Prior to his time at JD Power, Patrick most recently worked for TD Auto Finance. There, he was manager of fair lending, and previously a national pricing and program development manager responsible for the P/L of a multi-billion-dollar auto finance portfolio. Mr. Roosenberg also previously worked at Chrysler Financial in operations and in the field, including customer service, collections, bankruptcy, marketing, and retail credit.
Mr. Roosenberg received a bachelor’s degree in psychology from Oakland University.
Bruce Gehrke
Bruce Gehrke
Bruce Gehrke is the Director of Lending Intelligence, responsible for overseeing syndicated and proprietary studies in the lending industry, including the JD Power Mortgage Origination Satisfaction Study, Mortgage Servicing Satisfaction Study, and Consumer Lending Satisfaction Study.
Leading the Lending Intelligence Practice at JD Power, Bruce develops and implements client improvement strategies from a data analytical foundation. He has established consulting relationships with top asset managers and mortgage lenders, launched a COVID-19 Omni-Channel Customer Interaction Advisory, and managed successful customer experience studies and award implementations by combining personal customer interaction expertise with powerful data analytic solutions.
With a passion for breaking down complex problems into actionable tasks, Bruce is an accomplished strategy and implementation professional. As a lifelong entrepreneur, he possesses hands-on and leadership experience across various disciplines, including finance, operations, sales, and marketing strategy. Bruce has successfully tackled diverse challenges for companies ranging from Fortune 100 corporations to fintech startups.
With 30 years of experience in the lending industry, Bruce served as the Chief Operating Officer at SBA Technologies, Inc., Director of Operations at Anthogenesis Corporation, and Executive Vice President of Production at Rockwell Mortgage Bankers.
Bruce holds a Bachelor of Arts degree in Economics from Princeton University.
Patrick Roosenberg
Patrick Roosenberg
Patrick Rosenberg is Senior Director, Automotive Finance at JD Power. He is responsible for leading and directing the practice in developing and presenting auto finance industry C-suite strategies based on Voice of the Customer and Voice of the Dealer data with insights into the current market and future trends.
Mr. Roosenberg joined JD Power in 2015, bringing with him nearly 20 years of experience from the auto finance world, as senior manager industry analytics. Prior to his time at JD Power, Patrick most recently worked for TD Auto Finance. There, he was manager of fair lending, and previously a national pricing and program development manager responsible for the P/L of a multi-billion-dollar auto finance portfolio. Mr. Roosenberg also previously worked at Chrysler Financial in operations and in the field, including customer service, collections, bankruptcy, marketing, and retail credit.
Mr. Roosenberg received a bachelor’s degree in psychology from Oakland University.
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If you’ve received a JD Power survey and have questions or comments, please contact us here.
For all other inquiries, you can contact us here.