While more and more automakers shift resources to EVs, consumer demand will remain sluggish unless the public charging infrastructure becomes more readily accessible. But what is the make-up of an ideal public charging station experience?
The quarterly JD Power U.S. Electric Vehicle Experience (EVX) Public Charging StudySM , driven by PlugShare, captures “in-the-moment” consumer behavior, attitudes and satisfaction with the experience of using EV public charging stations. The holistic view of the customer charging experience includes EV owner reactions to the use, location, convenience, speed, safety, payment processing and more by charge point operator or EV model. Additionally, when the experience does not go as planned, the reasons for failure to charge are further explored.
The ability to zoom in and examine public charging satisfaction and usage data in each state is just one application of this study data.
Study insights answer the questions each key stakeholder is facing:
Public Charging Providers: How satisfied are consumers with our services? How do we rank among our competitors? What are areas that can be improved upon? How should we allocate investments to drive those improvement efforts? Who is doing it best? Where can we expand to increase EV usage?
Automakers: How satisfied are consumers with different public charging providers? Which charging networks do we want to encourage our customers to use and which ones do we want them to avoid? What vehicle-caused problems are consumers experiencing? How is the public infrastructure affecting EV sales?
Utilities: Which public charging providers are meeting their commitments? Where can we expand to increase EV usage?
Regulators: How satisfied are our citizens with our local public charging stations as compared to similar regions/ locations?
Companies that provide charging stations locations: What are consumers’ satisfaction levels with the public charging stations at our locations? How do we measure the performance of our public charging vendor?
The Scope
The charging experience evaluated in two categories – Level 2 Charging and DC Fast Charging. In each category, satisfaction is measured by customer ratings of the following attributes:
Availability of chargers
Convenience of this location
Cost of charging
Ease of charging
Ease of finding this location
Ease of payment
How safe you feel at this location
Speed of charging
Physical condition of charging station
Things to do while charging
2026 Key Dates
Fielding
Q1: January — March 2026
Q2: April — June 2026
Q3: July — September 2026
Q4: October — December 2026
Publish
2026 Q1: May 7, 2026
2026 Q2: August 11, 2026
2026 Q3: October 30, 2026
2026 Q4: February 4, 2027
Press Release
Q1: N/A
Q2: August 12, 2026
Q3: N/A
Q4: N/A
Press Release & Award Information
JD Power will issue a national press release highlighting key findings and top-to-bottom rankings from the study. The brand(s) that rank highest in each award-eligible segment and meet predetermined award criteria will have the opportunity to enter into a licensing agreement through the JD Power Awards Program, which requires subscribing to the study as a prerequisite. Entering into a licensing agreement provides top-ranked brands with the valuable opportunity to market their award-winning performance. As the trusted symbol of excellence, JD Power Awards enhance brand perceptions, drive consumer preference, and differentiate awarded brands in competitive marketplaces.
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