Lending

Dealer Financing Satisfaction Study

dealership financial services

The J.D. Power Dealer Financing Satisfaction Study is the most in-depth, independent survey of franchised dealers, capturing their evaluations of captive and non-captive financing providers. Identifies the critical KPIs of satisfaction among auto dealers with their auto finance providers. Pinpoints strengths and opportunities for improving dealer satisfaction and driving greater intent.

woman driving a car
people discussing solutions

Benefits

Why subscribe?

Strong dealer/lender relationships continue to capture automotive sales and dealer satisfaction. Understanding the nuances of these relationships through the voice of the dealer is the foundation of the J.D. Power Dealer Financing Satisfaction Study.

Experiences Explored

  • Credit staff relationship
  • Sales representative relationship
  • Finance provider offerings
  • E-contracting (U.S. only)
  • Funding process
  • Vehicle return process (Canada only)
  • Current events and market conditions

Key Dates

2023 U.S. Dates 

Us 23 dealer

2023 Canada Dates 

Canada 23

Press Release & Award Information

J.D. Power will issue a national press release that will highlight key findings and trends from the study and include top-to-bottom rankings of the brands in the study that meet J.D. Power’s predetermined research criteria. The brand(s) that ranks highest in each of the regions profiled this year and meets predetermined award criteria will have the opportunity to leverage their award publicly through the J.D. Power award licensing program, which requires subscribing to the study as a prerequisite.

Awards

Profiled Brands

2022 U.S. Captive Luxury Prime Profiled Brands

  • Acura Financial Services
  • Audi Financial Services
  • BMW Financial Services
  • Genesis Finance
  • Infiniti Financial Services
  • Jaguar Land Rover Financial
  • Lexus Financial Services
  • Lincoln Automotive Financial Services
  • Maserati Capital USA
  • Mercedes-Benz Financial Services
  • Porsche Financial Services
  • Volvo Car Financial Services

2022 U.S. Captive Market Profiled Brands

  • Chrysler Capital
  • Ford Credit
  • General Motors Financial
  • Honda Financial Services
  • Hyundai Motor Finance
  • Kia Motors Finance
  • Mazda Financial services
  • MINI Financial Services
  • NMAC
  • Southeast Toyota Finance
  • Subaru Motors Finance
  • Toyota Financial Services
  • Volkswagen Credit
all white

2022 U.S. Non-Captive Regional Prime Profiled Brands

  • Alaska USA Federal CU
  • America First CU
  • BB&T
  • BMO Harris Bank
  • Citizens
  • Fifth Third Bank
  • Huntington National Bank
  • Keybank
  • PNC Bank
  • Santander Auto Finance
  • Security Service Federal CU
  • SunTrust Bank
  • The Golden 1 CU
all white

2023 U.S. Non-Captive Sub-Prime Profiled Brands

  • Ally Financial
  • Americredit
  • Capital One Auto Finance
  • Chase Automotive Finance
  • Consumer Portfolio Services
  • Credit Acceptance Corporation
  • Exeter Finance Corp.
  • Flagship Credit Acceptance
  • Global Lending Services
  • Regional Acceptance Corp.
  • Santander Auto Finance
  • Wells Fargo Auto
all white

2023 Canada Captive Profiled Brands

  • Acura Financial Services
  • Audi Financial Services
  • BMW Financial Services
  • Ford Credit
  • GM Financial
  • Honda Financial Services
  • Hyundai Motor Finance
  • Infiniti Financial Services
  • Jaguar Land Rover Financial Group
  • Kia Motors Finance
  • Lexus Financial Services
  • Mazda Financial Services
  • Mercedes-Benz Financial Services
  • MINI Financial Services
  • Mitsubishi Motors Financial Services
  • Nissan Canada Finance
  • Porsche Financial Services
  • Subaru Credit Canada
  • Toyota Financial Services
  • Volkswagen Credit
  • Volvo Car Financial Services
     
all white

2023 Canada Non-Captive Prime Non-Prime Profiled Brand

  • Axis Auto Finance
  • iA Auto Finance
  • Santander Consumer
  • Scotia Dealer Advantage
  • TD Auto Finance
     
all white

2023 Canada Non-Captive Prime

  • (BMO) Bank of Montreal
  • Caisse Populaire Desjardins
  • CIBC
  • General Bank of Canada
  • National Bank of Canada
  • RBC Royal Bank
  • Scotiabank
  • TD Auto Finance
     
all white

J.D. Power Solutions

Deep Dives

An enhancement to our syndicated studies that allows your company to field additional surveys using a sample that is provided by your company.

Contact Us

Action Planning Workshop

Translate data and insights from J.D. Power studies into meaningful performance improvement with workshop sessions focused on defined business lines or functional areas.

Contact Us

Certification Programs

Showcase your commitment to digital excellence with Mobile App and Website Certification.

Contact Us
Background

Contact Us Today