J.D. Power Highlights

Utilities

Residential Electric Utility Customer Satisfaction Increases for Seventh Consecutive Year

Proactive communications, primarily delivered through digital channels, such as email, text message, or social media post, are having a significant positive impact on residential electric utility customer satisfaction
Insights

Mobility Disruptors: Insuring Automated Vehicles—Measured or Mayhem?

Four in 10 customers (40%) say they either “probably will” or “definitely will” switch their insurer to get an automated vehicle discount.


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Financial Services

Direct Banks Setting Benchmark for Customer Satisfaction

Direct banks continue to outperform traditional retail banks in overall customer satisfaction, but are showing some signs of vulnerability.

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financial services

J.D. Power combines VOC market research with a wealth of industry expertise to provide actionable market intelligence to the financial services industries to help you compete.

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Our clients understand the brand-building value of customer satisfaction. We help them measure, understand, and improve brand performance to exceed customer expectations and drive business results.

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