U.S. Component Quality Reports (CQRs)

With the pressures of an extremely competitive market, it’s essential for manufacturers and suppliers to design and build fully functioning engine and transmission systems that incorporate performance, reliability, fuel economy, and added features that today’s drivers demand.

The JD Power U.S. Powertrain Study^SM enables suppliers to examine the issues surrounding a vehicle’s engine and transmission from the perspective of the end-consumer. The data set examines the various attributes measuring owner experiences with design quality “things gone right” and system quality “things gone wrong.” This intelligence supports subscribers as they work to develop and market new and existing powertrain products with a reputation for quality and owner satisfaction.

The Benefits:

Study subscribers are equipped to evaluate their company’s performance in 3 key areas:

• Resource Allocation: Direct limited R&D resources to those product attributes that contribute the most to owner satisfaction.
• Engineering: Focus resources on specific competitive strengths and opportunities for improvement. Leverage study findings to improve positioning via comparison to the highest performers. Utilize results to translate design/engineering specs into products that satisfy owners.
• Sales/Marketing: Promote quality and satisfaction performance, as well as demonstrate how product features meet owner needs, desires, and expectations.

Because design-related interior problems have a notable impact on vehicle quality, as well as owner satisfaction and loyalty, it is critical that manufacturers and suppliers continue to design innovative interior systems that enhance the driving experience and are free of defects and malfunctions.

The JD Power U.S. Interior Quality and Satisfaction Study^SM provides analysis on owners’ experiences with and perceptions of the quality, design, and features of their new-vehicle interior. By focusing on interior system quality “things gone wrong” and design satisfaction “things gone right,” the study supports the development of future vehicle interiors and the refinement of current model interiors.

The Benefits:

Study subscribers are equipped to evaluate their company’s performance in 3 key areas:

• Resource Allocation: Direct limited R&D resources to those product attributes that contribute the most to owner satisfaction.
• Engineering: Focus resources on specific competitive strengths and opportunities for improvement. Leverage study findings to improve positioning via comparison to the highest performers. Utilize results to translate design/engineering specs into products that satisfy owners.
• Sales/Marketing: Promote quality and satisfaction performance, as well as demonstrate how product features meet owner needs, desires, and expectations.

The availability of hands-free communication technologies is rapidly becoming ubiquitous. As hands-free technologies and capabilities are introduced into a larger number of models, quality problems with this functionality are more frequently being reported by vehicle owners. That’s why the JD Power U.S. Multimedia Quality and Satisfaction Study^SM provides analysis on vehicle owner experiences with the quality, design, and features of their automotive sound system, including hands-free features. The study provides competitive analysis and multimedia supplier sourcing information for every model sold in the United States.

The Benefits:

Study subscribers are equipped to evaluate their company’s performance in 4 key areas:

• Resource Allocation: Direct limited R&D resources to those product attributes that contribute the most to owner satisfaction.
• Engineering: Focus resources on specific competitive strengths and opportunities for improvement. Leverage study findings to improve positioning via comparison to the highest performers. Utilize results to translate design/engineering specs into products that satisfy owners.
• Sales/Marketing: Promote quality and satisfaction performance, as well as demonstrate how product features meet owner needs, desires, and expectations.
• Product Sourcing: Study findings can be used to identify competitive performance.

It is critical that manufacturers and suppliers design and provide in-vehicle seating that is adjustable, safe, and comfortable in order to maximize the in-vehicle experience. That’s why the JD Power U.S. Seat Quality and Satisfaction Study^SM provides analysis on vehicle owners’ experiences with the quality, design, and features of their automotive seating system. The study provides model-level information on specific seat and seat belt systems and includes data on every model sold in the United States.

The Benefits:

Study subscribers are equipped to evaluate their company’s performance in 4 key areas:

• Resource Allocation: Direct limited R&D resources to those product attributes that contribute the most to owner satisfaction.
• Engineering: Focus resources on specific competitive strengths and opportunities for improvement. Leverage study findings to improve positioning via comparison to the highest performers. Utilize results to translate design/engineering specs into products that satisfy owners.
• Sales/Marketing: Promote quality and satisfaction performance, as well as demonstrate how product features meet owner needs, desires, and expectations.
• Product Sourcing: Study findings can be used to identify competitive performance.