JD Power Repair Analytics
JD Power Repair Analytics
Proactively Manage & Reduce Warranty Costs
JD Power Repair Analytics is an industry leading warranty benchmarking product that compares repair frequency and cost across the U.S. automotive industry.
This robust database provides automakers and suppliers with access to billions of service records across the U.S. automotive industry, representing all major makes and regions and breaking down repair and warranty costs at the component level.
JD Power Repair Analytics is an industry leading warranty benchmarking product that compares repair frequency and cost across the U.S. automotive industry.
This robust database provides automakers and suppliers with access to billions of service records across the U.S. automotive industry, representing all major makes and regions and breaking down repair and warranty costs at the component level.
Data Source Overview
The foundation of Repair Analytics is the industry leading collection of JD Power Repair Data:
The foundation of Repair Analytics is the industry leading collection of JD Power Repair Data:
A COMPREHENSIVE DATABASE of U.S. repair orders and service histories from 2018 to the present
An industry leading,
FIRST OF ITS KIND
data collection
A representative sample of
U.S. dealers across
ALL FRANCHISED OEMS and
ALL REGIONS
Key Benefits
- Proactively Manage & Reduce Warranty Costs
- Drive Quality Improvement within the Organization
How So?
Identify Problems Early | Monitor performance compared to industry to identify problems early within the vehicle’s warranty period and gauge future costs, down to the component level.
Pinpoint Competitive Gaps | Understand which problems occur across the segment and how much your competitors are spending on repairs to determine competitive priorities.
Focus Your Resources | Prioritize resources towards the problems that are known to be solvable within the industry and will make the biggest savings impact.
Reduce Warranty Accrual | In addition to immediate savings, improvements will carry over to future MY savings.
- Proactively Manage & Reduce Warranty Costs
- Drive Quality Improvement within the Organization
How So?
Identify Problems Early | Monitor performance compared to industry to identify problems early within the vehicle’s warranty period and gauge future costs, down to the component level.
Pinpoint Competitive Gaps | Understand which problems occur across the segment and how much your competitors are spending on repairs to determine competitive priorities.
Focus Your Resources | Prioritize resources towards the problems that are known to be solvable within the industry and will make the biggest savings impact.
Reduce Warranty Accrual | In addition to immediate savings, improvements will carry over to future MY savings.
Highly Granular Component-Level Data
Repair Analytics data allows users to drill down at the Category, Subcategory and Component level. JD Power Standardized Categories include:
- Climate
- Driving Assistance
- Driving Experience
- Exterior
- Features/Controls/Displays (FCD)
- Infotainment
- Interior
- Powertrain
- Seats
Within these repair categories, drill down to 80+ subcategories and roughly 700 components.
Repair Analytics data allows users to drill down at the Category, Subcategory and Component level. JD Power Standardized Categories include:
- Climate
- Driving Assistance
- Driving Experience
- Exterior
- Features/Controls/Displays (FCD)
- Infotainment
- Interior
- Powertrain
- Seats
Within these repair categories, drill down to 80+ subcategories and roughly 700 components.
More Repair Data Solutions
In addition to our proprietary Repair Analytics tool, JD Power Repair Data is integrated into other core JD Power products and can also be used to build custom solutions.
AI Solutions
Repair Data feeds our growing suite of AI solutions, including Experience Analytics, Fix Right First Time Analytics and Quality Analytics. These solutions allow automakers to manipulate our vast library of data to solve unique and specific queries.
Benchmarking Solutions
Beginning in 2024, Repair Data is now integrated into the U.S. Initial Quality Study (IQS) and the U.S. Customer Service Index (CSI) Study.
IQS Enhancements:
IQS now allows automakers to identify both what new vehicle owners say about their quality experience in the first 90 days of ownership, based on our trusted Voice of the Customer data, and what these owners actually do in terms of initiating dealership visits to address these concerns, based on tens of millions of reported service center visits within our Repair Dataset. Repair Data feeds the IQS PP100 metric.
CSI Enhancements:
CSI now allows automakers to identify both what customers say about their dealership service experience, based on our trusted Voice of the Customer data, and what dealerships are doing for customers, based on tens of millions of reported service center visits within our Repair Dataset. Repair Data feeds the CSI Fixed Right First Time metric and CSI Service Retention metric.
Custom Solutions
We build custom client solutions leveraging our vast library of vehicle Repair Data to meet your company’s unique needs.
In addition to our proprietary Repair Analytics tool, JD Power Repair Data is integrated into other core JD Power products and can also be used to build custom solutions.
AI Solutions
Repair Data feeds our growing suite of AI solutions, including Experience Analytics, Fix Right First Time Analytics and Quality Analytics. These solutions allow automakers to manipulate our vast library of data to solve unique and specific queries.
Benchmarking Solutions
Beginning in 2024, Repair Data is now integrated into the U.S. Initial Quality Study (IQS) and the U.S. Customer Service Index (CSI) Study.
IQS Enhancements:
IQS now allows automakers to identify both what new vehicle owners say about their quality experience in the first 90 days of ownership, based on our trusted Voice of the Customer data, and what these owners actually do in terms of initiating dealership visits to address these concerns, based on tens of millions of reported service center visits within our Repair Dataset. Repair Data feeds the IQS PP100 metric.
CSI Enhancements:
CSI now allows automakers to identify both what customers say about their dealership service experience, based on our trusted Voice of the Customer data, and what dealerships are doing for customers, based on tens of millions of reported service center visits within our Repair Dataset. Repair Data feeds the CSI Fixed Right First Time metric and CSI Service Retention metric.
Custom Solutions
We build custom client solutions leveraging our vast library of vehicle Repair Data to meet your company’s unique needs.
Let's Connect!
JD Power studies, products, and services are available for purchase. If you’re interested in subscribing to a JD Power study or becoming a client, please fill out the form, and we'll be in touch. Questions? Click here to find the answers to frequently asked questions.
If you’ve received a JD Power survey and have questions or comments, please contact us here.
For all other inquiries, you can contact us here.
JD Power studies, products, and services are available for purchase. If you’re interested in subscribing to a JD Power study or becoming a client, please fill out the form, and we'll be in touch. Questions? Click here to find the answers to frequently asked questions.
If you’ve received a JD Power survey and have questions or comments, please contact us here.
For all other inquiries, you can contact us here.