Study Details
The industry’s shift to electrification has resulted in a surge of home charging providers seeking to partner with automakers and expand their presence within households across the country. With no shortage of competition, how do home charger brands compare against one another? What are the key factors that drive satisfaction with home charging stations?
The annual JD Power U.S. Electric Vehicle Experience (EVX) Home Charging StudySM , driven by PlugShare, captures consumer attitudes, behaviors and satisfaction with home charging station performance. Key insights include when the charging station was bought, what brand was purchased, how it was installed, how the charging station is used, consumers’ charging habits and their overall satisfaction.
The industry’s shift to electrification has resulted in a surge of home charging providers seeking to partner with automakers and expand their presence within households across the country. With no shortage of competition, how do home charger brands compare against one another? What are the key factors that drive satisfaction with home charging stations?
The annual JD Power U.S. Electric Vehicle Experience (EVX) Home Charging StudySM , driven by PlugShare, captures consumer attitudes, behaviors and satisfaction with home charging station performance. Key insights include when the charging station was bought, what brand was purchased, how it was installed, how the charging station is used, consumers’ charging habits and their overall satisfaction.
The Benefits
Study insights answer the questions each key stakeholder is facing:
- Home Charging Providers: How satisfied are consumers with our products? How do we compare against our competitors? What are areas that can be improved upon? How should we allocate investments to drive those improvement efforts?
- Automakers: How satisfied are consumers with their OEM-provided chargers? How does this compare against independent competitors? How can we leverage behaviors and attitudes to better understand customer needs? Additionally, what charging problems are owners experiencing that are caused by the vehicle?
- Utilities: Which home charging providers are meeting our commitments? How can an understanding of charging usage and behaviors help identify needs for infrastructure support? At the utility provider level, how do different providers facilitate the growth and usage of electricity for vehicle charging? Do incentives and special rate plans influence charging behavior?
Study insights answer the questions each key stakeholder is facing:
- Home Charging Providers: How satisfied are consumers with our products? How do we compare against our competitors? What are areas that can be improved upon? How should we allocate investments to drive those improvement efforts?
- Automakers: How satisfied are consumers with their OEM-provided chargers? How does this compare against independent competitors? How can we leverage behaviors and attitudes to better understand customer needs? Additionally, what charging problems are owners experiencing that are caused by the vehicle?
- Utilities: Which home charging providers are meeting our commitments? How can an understanding of charging usage and behaviors help identify needs for infrastructure support? At the utility provider level, how do different providers facilitate the growth and usage of electricity for vehicle charging? Do incentives and special rate plans influence charging behavior?
The Scope
Home charging brands included in the study are evaluated among three segments: Level 1 Portable, Level 2 Portable and Level 2 Permanently-Mounted.
Overall customer satisfaction is evaluated based on these key attributes:
- Reliability
- Ease of use
- Charging speed
- Fairness of retail price
- Cost of charging
- Cord length
- Ease of winding/storing cable
- Size of charger
Home charging brands included in the study are evaluated among three segments: Level 1 Portable, Level 2 Portable and Level 2 Permanently-Mounted.
Overall customer satisfaction is evaluated based on these key attributes:
- Reliability
- Ease of use
- Charging speed
- Fairness of retail price
- Cost of charging
- Cord length
- Ease of winding/storing cable
- Size of charger
2026 Key Dates
Fielding
November 2025 – January 2026
November 2025 – January 2026
Publish
March 18, 2026
March 18, 2026
Press Release
March 24, 2026
March 24, 2026
Press Release & Award Information
JD Power will issue a national press release highlighting key findings and top-to-bottom rankings from the study. The brand(s) that rank highest in each award-eligible segment and meet predetermined award criteria will have the opportunity to enter into a licensing agreement through the JD Power Awards Program, which requires subscribing to the study as a prerequisite. Entering into a licensing agreement provides top-ranked brands with the valuable opportunity to market their award-winning performance. As the trusted symbol of excellence, JD Power Awards enhance brand perceptions, drive consumer preference, and differentiate awarded brands in competitive marketplaces.
Read the latest Press Release >
Learn More about EVX-HC Awards >
Learn More about all JD Power Awards >
Find Out about JD Power Performance Reports >
JD Power will issue a national press release highlighting key findings and top-to-bottom rankings from the study. The brand(s) that rank highest in each award-eligible segment and meet predetermined award criteria will have the opportunity to enter into a licensing agreement through the JD Power Awards Program, which requires subscribing to the study as a prerequisite. Entering into a licensing agreement provides top-ranked brands with the valuable opportunity to market their award-winning performance. As the trusted symbol of excellence, JD Power Awards enhance brand perceptions, drive consumer preference, and differentiate awarded brands in competitive marketplaces.
Read the latest Press Release >
Learn More about EVX-HC Awards >
Learn More about all JD Power Awards >
Find Out about JD Power Performance Reports >
2026 Profiled Brands
Accell
Amazon
AMPRoad
Audi
Autel
Blink
BMW
Bosch
BougeRV
Cadillac
ChargePoint
ChargifyEV
Chevrolet
Chrysler
ClipperCreek
Delphi
Delta
Duosida
Eaton
Electrify America
ElectvLife
Emporia
Ergmaster
EVBase
EVCars
EVIQO
EVoCharge
Fiat
Fisker
FLO Home
Ford
Free2Move
Ford
Free2Move
GE
Genesis
GMC
GRIZZL-E
Honda
Hyundai
J+ Booster 2/J+ Booster
Jaguar
Jeep 4xe
JuiceBox
Keruida
Kia
Land Rover
Lectron
Lefanev
Leviton
Lexus
Lincoln
Lucid
Massimo Electric
MaxGreen
Mazda
MEGRAR
Mercedes-Benz
MINI
Mitsubishi
Morec
Mustart
NeoKit
Nissan
Nurzviy
OpenEVSE
PFCTART
Polestar
Porsche
PRIMECOM
Pulsar
Rivian
Schneider
Schumacher
Shell Recharge
Siemens
smart
SplitVolt
Subaru
TeraHome
Tesla
TopDon
Toyota
TurnOnGreen
VeoryFly
Vevor
Volkswagen
Volvo
Wallbox
Webasto
Workersbee
Zencar
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JD Power studies, products, and services are available for purchase. If you’re interested in subscribing to a JD Power study or becoming a client, please fill out the form, and we'll be in touch. Questions? Click here to find the answers to frequently asked questions.
If you’ve received a JD Power survey and have questions or comments, please contact us here.
For all other inquiries, you can contact us here.