Customer Service
Turn service into a competitive advantage
JD Power helps organizations deliver customer service experiences that improve satisfaction, loyalty, and operational performance.
Why Customer Service Leaders Choose JD Power
Customer experience insights
Use customer experience analytics to understand interactions across channels and identify where to improve.
Performance benchmarking
Benchmark service quality against competitors and industry standards to see where you stand.
Operational improvement
Improve efficiency, resolution times, and overall satisfaction using performance data and customer satisfaction metrics.
Turn service excellence into measurable business impact
We drive better customer experience and performance for organizations, from rising teams to the world’s largest enterprises.
171 %
increase in average customer spend
86 pt
increase in satisfaction in 4 months
24 %
reduction in employee attrition
33 %
decrease in customers saying they will definitely switch
36 %
decrease in customers needing to provide info more than once
$ 80 M
savings from call avoidance and reduction in hiring and training costs
Related Insights
Insights
Monthly Market Update: BEVs Break Away from European Used-Car Market Trend
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Wireless Carrier Customer Satisfaction Surges on Improved Support, Better Value
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