Podcast

Work At Home Podcast - Episode 6

In this episode, Ted Nardin and Brian Kearney from 5th Talent join J.D. Power’s Michael Vermillion and Mark Miller to discuss issues and trends related to the shift to Work-at-Home for customer service operations.

Topics discussed during this podcast include:

  • Meaningful Work: the “magic metric”
  • Key findings from Work-At-Home study
  • Work-At-Home fatigue
  • Recommendations for isolating and addressing frustrations

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