Work At Home Podcast - Episode 7
In this episode, Brandon Knight, VP of the Contact Center Practice at Telarus, joins J.D. Power’s Michael Vermillion, Mark Miller, and Scott Killingsworth to discuss issues and trends related to the shift to Work-at-Home for customer service operations.
Topics discussed during this podcast include:
- Technology transitions for work-at-home: the good and the bad
- Key security challenges for work-at-home technology
- How technology can help with productivity levels and employee engagement
- The future of work-at-home