Work-At-Home Service Environment - Research Findings

Recently we conducted research with customer care leaders around Work-At-Home for customer service operations. During this on-demand webinar, Mark Miller, Customer Service Advisory practice lead at J.D. Power, shares high level findings including:

  • What percentage of companies had Work-At-Home experience prior to COVID-19
  • How operational Key Performance Indicators (KPIs) have changed post COVID-19
  • How customer satisfaction and advocacy have changed post COVID-19
  • The biggest challenges executives are facing in the new Work-At-Home environment
  • What leaders are planning regarding their future Work-At-Home footprint