Lessons from a Top Performer in a Hybrid Work-At-Home Customer Service Environment

As physical office locations slowly begin to re-open, organizations are faced with managing agents in both physical and work-at-home (WAH) environments. In this on-demand webinar, J.D. Power and Amplity Health’s Rob Selvaggi discuss the lessons he has learned from managing a true “hybrid” environment with both WAH and traditional brick-and-mortar elements.