Travel Industry: Meeting the Challenge of Maintaining Customer Satisfaction in a Crisis 

In this two part series, J.D. Power experts from the Travel, Hospitality and Customer Care industries discuss tactics for meeting the challenge of maintaining customer satisfaction in a crisis 

Topics covered include:
Why Customer Satisfaction is more important than ever in a crisis situation
How high performing companies focus on what matters most to customers
How to scale back operations while minimizing the impact on customer satisfaction
Specific steps to take to effectively manage extended wait times and restricted assisted service function availability 
Steps to take now to accelerate the road to recovery and put your company in a superior position to win back customers

Episode 1

Episode 2