Technology, Media & Telecom
Innovate, lead, and succeed with decision-driving consumer data
Navigate complex and dynamic challenges by focusing on what matters most to customers.
Understand evolving customer expectations.
JD Power’s Technology, Media, & Telecom benchmark studies provide independent, in-depth insights that reveal what matters most to customers.
From calling and texting to streaming and gaming, we provide real customer feedback on the wireless, internet, and TV services they use every day, enabling brands to create experiences that foster loyalty and growth.
U.S. Wireless Network Quality Performance Study
U.S. Wireless Carrier Satisfaction Study
U.S. Business Wireless Satisfaction Study
U.S. Business Internet Satisfaction Study
U.S. Residential ISP Customer Satisfaction Study
U.S. Television Service Provider Satisfaction Study
U.S. Telecom Digital Experience Study
JD Power’s Technology, Media, & Telecom benchmark studies provide independent, in-depth insights that reveal what matters most to customers.
From calling and texting to streaming and gaming, we provide real customer feedback on the wireless, internet, and TV services they use every day, enabling brands to create experiences that foster loyalty and growth.
U.S. Wireless Network Quality Performance Study
U.S. Wireless Carrier Satisfaction Study
U.S. Business Wireless Satisfaction Study
U.S. Business Internet Satisfaction Study
U.S. Residential ISP Customer Satisfaction Study
U.S. Television Service Provider Satisfaction Study
U.S. Telecom Digital Experience Study
Identify and seize new opportunities.
The TMT industry is facing dramatic disruptions. To thrive, businesses must anticipate and adapt to rapid change.
JD Power is your strategic ally in navigating this complex market. Our extensive insights empower clients to seize opportunities and maximize profit by uncovering untapped market segments and growth avenues.
The TMT industry is facing dramatic disruptions. To thrive, businesses must anticipate and adapt to rapid change.
JD Power is your strategic ally in navigating this complex market. Our extensive insights empower clients to seize opportunities and maximize profit by uncovering untapped market segments and growth avenues.
Competitive insights at your fingertips.
Leverage comprehensive study results and customizable reports to inform strategies, set ambitious goals, and optimize products and services.
Outmaneuver the competition by using our interactive data platform to uncover actionable insights, identify performance gaps, and capitalize on strengths.
Leverage comprehensive study results and customizable reports to inform strategies, set ambitious goals, and optimize products and services.
Outmaneuver the competition by using our interactive data platform to uncover actionable insights, identify performance gaps, and capitalize on strengths.
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Technology, Media & Telecom Solutions
How we help companies succeed in an increasingly competitive marketplace:
Customer Service
Optimize customer service channels by identifying and resolving the top drivers of dissatisfaction.
Learn More
Digital Experience
Create, measure, and optimize your digital performance to consistently exceed customer expectations.
Learn More
Analyst Access
Maximize your JD Power benchmark study subscription with exclusive access to data experts and research support.
Learn More
How we help companies succeed in an increasingly competitive marketplace:
Customer Service
Optimize customer service channels by identifying and resolving the top drivers of dissatisfaction.
Digital Experience
Create, measure, and optimize your digital performance to consistently exceed customer expectations.
Analyst Access
Maximize your JD Power benchmark study subscription with exclusive access to data experts and research support.
Experts You Can Count On
Andrew Heath, Ph.D.
Vice President, Utility & TMT Intelligence
Andrew's Bio
Andrew Heath, Ph.D.
Vice President, Utility & TMT Intelligence
Andrew Heath is Vice President, Utility and Technology, Media & Telecom (TMT) Intelligence at JD Power.
Dr. Heath has more than 30 years of experience working within the services and utility sectors in both the United States and the UK. He leads the JD Power Sustainability Leadership Program. Prior to joining JD Power in 2011, he was the director of customer satisfaction services at E Source. Prior to that, he was CIO at Powergen, now E.ON, where he developed the company’s UK e-business strategy.
Dr. Heath received a bachelor’s degree in management science from the University of Lancaster and a Ph.D. in management science from Imperial College, London.
Carl Lepper
Senior Director, Utility & TMT Intelligence
Carl's Bio
Carl Lepper
Senior Director, Utility & TMT Intelligence
Carl Lepper is the Senior Director of JD Power Utility & TMT Intelligence.
His responsibilities include managing and supporting clients through custom analysis, executive presentations, and consulting.
Mr. Lepper also provides oversight of national syndicated studies, including questionnaire design and development, fielding, data analysis, and delivery. In addition to providing support to managing directors, account executives, research operations, and project management with all aspects of each study.
Andrew Heath, Ph.D.
Andrew Heath, Ph.D.
Andrew Heath is Vice President, Utility and Technology, Media & Telecom (TMT) Intelligence at JD Power.
Dr. Heath has more than 30 years of experience working within the services and utility sectors in both the United States and the UK. He leads the JD Power Sustainability Leadership Program. Prior to joining JD Power in 2011, he was the director of customer satisfaction services at E Source. Prior to that, he was CIO at Powergen, now E.ON, where he developed the company’s UK e-business strategy.
Dr. Heath received a bachelor’s degree in management science from the University of Lancaster and a Ph.D. in management science from Imperial College, London.
Carl Lepper
Carl Lepper
Carl Lepper is the Senior Director of JD Power Utility & TMT Intelligence.
His responsibilities include managing and supporting clients through custom analysis, executive presentations, and consulting.
Mr. Lepper also provides oversight of national syndicated studies, including questionnaire design and development, fielding, data analysis, and delivery. In addition to providing support to managing directors, account executives, research operations, and project management with all aspects of each study.
TMT Intelligence
Let's Connect!
JD Power studies, products, and services are available for purchase. If you’re interested in subscribing to a JD Power study or becoming a client, please fill out the form, and we'll be in touch. Questions? Click here to find the answers to frequently asked questions.
If you’ve received a JD Power survey and have questions or comments, please contact us here.
For all other inquiries, you can contact us here.
JD Power studies, products, and services are available for purchase. If you’re interested in subscribing to a JD Power study or becoming a client, please fill out the form, and we'll be in touch. Questions? Click here to find the answers to frequently asked questions.
If you’ve received a JD Power survey and have questions or comments, please contact us here.
For all other inquiries, you can contact us here.