Business Internet Study

The JD Power U.S. Business Internet Satisfaction Study measures business customer satisfaction with internet services among small businesses (one to 19 employees); medium businesses (20 to 499 employees); and large enterprise businesses (500+ employees). 

The study allows providers to:

• Determine the critical factors that impact customer satisfaction across business segments within the U.S. broadband market
• Evaluate performance within each business segment based on seven factors
• Identify areas of strengths and weakness to help inform and develop actionable marketing programs

JD Power issues national press releases highlighting key findings and top-to-bottom rankings from award-eligible studies. The brand(s) that rank highest in each award-eligible segment and meet predetermined award criteria will have the opportunity to enter into a licensing agreement through the JD Power Awards Program, which requires subscribing to the study as a prerequisite. Learn more about JD Power Awards >

Brands that rank above the industry average for their segment and subscribe to the study earn the opportunity to commission a JD Power Performance Report. JD Power Performance Reports are customized, client-commissioned reports that highlight above-average performance by companies in JD Power syndicated studies. Each report is written and designed by JD Power, and features research findings and charts from the study, with a focus on sponsoring client's ranking and performance. Learn more about Performance Reports >

Subscribers to this study have full access to benchmark reporting, competitor analysis, and more with PowerSource.