Wireless Network Quality Study

The JD Power U.S. Wireless Network Quality Study provides a detailed assessment of wireless customers’ usage activities in areas that impact network performance. The study assesses the most recent usage with calling, messaging and data activities, and identifies the areas that impact customers’ perceptions of network quality.

The study allows providers to:

• Determine problems that impact customers’ perceptions of network quality performance across Wireless customer segments
• Evaluate how the wireless carriers  in the study that operate their own networks perform
• Identify strengths and weaknesses in each region to help develop actionable marketing programs and prioritize network improvement efforts
• Track regional performance on a semi-annual basis to monitor progress in key network quality areas, such as continuity of connection, speed, clarity and coverage

JD Power issues national press releases highlighting key findings and top-to-bottom rankings from award-eligible studies. The brand(s) that rank highest in each award-eligible segment and meet predetermined award criteria will have the opportunity to enter into a licensing agreement through the JD Power Awards Program, which requires subscribing to the study as a prerequisite. Learn more about JD Power Awards >

Brands that rank above the industry average for their segment and subscribe to the study earn the opportunity to commission a JD Power Performance Report. JD Power Performance Reports are customized, client-commissioned reports that highlight above-average performance by companies in JD Power syndicated studies. Each report is written and designed by JD Power, and features research findings and charts from the study, with a focus on sponsoring client's ranking and performance. Learn more about Performance Reports > 

Subscribers to this study have full access to benchmark reporting, competitor analysis, and more with PowerSource.