Benchmarking, Data & Analytics
Maximizing the Power of Consumer Feedback
Maximizing the Power of Consumer Feedback
Competitive Intelligence for Banking, Lending, Payments and Wealth Management Leaders
Harness the Power of Consumer Data
JD Power financial services benchmarking, data, and insights delivered by industry experts enable faster decision-making and improved customization of your products and services.
180K
Banking Customers Surveyed Per Year
140K
Cardholders Surveyed Per Year
38K
Investors and Advisors Per Year
47K+
Borrowers Surveyed Per Year
25+
Years of Consumer Feedback Experience
400+
Financial Institutions Benchmarked
JD Power financial services benchmarking, data, and insights delivered by industry experts enable faster decision-making and improved customization of your products and services.
Banking Customers Surveyed Per Year
Cardholders Surveyed Per Year
Investors and Advisors Per Year
Borrowers Surveyed Per Year
Years of Consumer Feedback Experience
Financial Institutions Benchmarked
Unmatched Customer Experience Analytics for Financial Service Leaders
Mark Your Calendar
Be the first to access the newest data insights from JD Power Financial Services. View our quarterly press releases, publish dates, and webinars to get the most trusted voice-of-the-customer intelligence in your inbox.
Mark your calendar and get ready to gain a competitive edge.
Be the first to access the newest data insights from JD Power Financial Services. View our quarterly press releases, publish dates, and webinars to get the most trusted voice-of-the-customer intelligence in your inbox.
Mark your calendar and get ready to gain a competitive edge.
The Insider's Edge
Get the upper hand with exclusive insights that only JD Power clients can access. Dive into cutting-edge reports and unlock the strategies that set industry leaders apart.
Get the upper hand with exclusive insights that only JD Power clients can access. Dive into cutting-edge reports and unlock the strategies that set industry leaders apart.
Why Financial Service Voice of the Customer Intelligence is Critical
In this dynamic landscape, benchmarking, data, and analytics from JD Power isn't just information; it's the compass guiding businesses toward success. It ensures they maintain a competitive edge, adapt swiftly to shifting markets, and deliver solutions that not only meet but exceed the expectations of discerning customers. With JD Power's extensive customer satisfaction insights, companies in the financial services sector have a vital tool for informed decision-making, driving growth, ensuring customer loyalty, and fostering brand advocacy in a highly competitive industry.
In this dynamic landscape, benchmarking, data, and analytics from JD Power isn't just information; it's the compass guiding businesses toward success. It ensures they maintain a competitive edge, adapt swiftly to shifting markets, and deliver solutions that not only meet but exceed the expectations of discerning customers. With JD Power's extensive customer satisfaction insights, companies in the financial services sector have a vital tool for informed decision-making, driving growth, ensuring customer loyalty, and fostering brand advocacy in a highly competitive industry.
HOW WE HELP THE LEADING FINANCIAL INSTITUTIONS WITH CONSUMER AND COMPETITIVE DATA AND ANALYTICS
How does JD Power collect performance data and analytics for financial services companies?
JD Power employs a variety of methodologies to conduct financial services customer experience intelligence. This includes surveys, data analysis, and industry benchmarking. We collect data directly from consumers, financial institutions, and other relevant stakeholders to gather comprehensive and objective insights.
What companies does JD Power analyze?
JD Power conducts analysis on various financial institutions, including:
Banks and Credit Unions, Fintechs, Payment Providers, Lending Companies and Wealth Management and Investment Firms. This coverage includes insights on a wide range of consumers, borrowers, and investors that focus on identifying behavioral and intent trends that can be leveraged for acquisition, retention, and innovation strategies.
How does our data and analytics benefit financial institutions?
JD Power's solutions empower financial institutions with valuable information and insights to make informed business decisions. It helps them understand customer preferences, identify areas for improvement, and develop strategies to enhance customer satisfaction. The intelligence also enables financial institutions to benchmark their performance against industry standards and competitors.
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JD Power studies, products, and services are available for purchase. If you’re interested in subscribing to a JD Power study or becoming a client, please fill out the form, and we'll be in touch. Questions? Click here to find the answers to frequently asked questions.
If you’ve received a JD Power survey and have questions or comments, please contact us here.
For all other inquiries, you can contact us here.
JD Power studies, products, and services are available for purchase. If you’re interested in subscribing to a JD Power study or becoming a client, please fill out the form, and we'll be in touch. Questions? Click here to find the answers to frequently asked questions.
If you’ve received a JD Power survey and have questions or comments, please contact us here.
For all other inquiries, you can contact us here.