Payments Intelligence

Explore the Experiences of Today’s Cardholders

J.D. Power Payment Intelligence

Today’s “Wow” Factor is Tomorrow’s Baseline Expectation

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Providers can gain a short-term lift by introducing a new service or product feature, but soon enough competition will introduce the same or better. Speedy and effective cross-functional decision-making at the highest levels depends on deciding which initiatives demand full attention because they create the most value for customers. Our work has shown that strong analysis— based on the voices of the customers - is the key to making the best decisions.

Payments Solutions

The J.D. Power Payments Platform is comprised of modules with studies that explore the experiences of today’s cardholders

Credit Card Satisfaction Study

The J.D. Power Credit Card Satisfaction Study examines customer satisfaction with the products and services provided by their primary credit card issuer. A subscription to this study will help you identify and leverage key drivers of credit card satisfaction among customers in the United States and Canada. You’ll also receive actionable insights about critical success factors like customer loyalty, advocacy and card usage.

Credit Card Satisfaction Study

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Credit Card Mobile App Satisfaction Study

The J.D. Power Credit Card Mobile App Satisfaction Study explores adoption and satisfaction with the apps of leading credit card issuers. We offer 2 studies, which provide subscribers with the information they need to effect proper changes to their mobile apps and websites based on the voice of today’s credit card customers.

  • J.D. Power Credit Card Mobile App Satisfaction Study
  • J.D. Power Credit Card Online Satisfaction Study

We pinpoint the factors that matter most to users of credit card mobile apps. The study sets quality benchmarks for credit card digital channels, and provide a thorough understanding of the needs, expectations, and desires of today’s customers.

U.S. Credit Card Digital Experience Studies

Credit Card Online Satisfaction Study

The J.D. Power Credit Card Online Satisfaction Study explores adoption and satisfaction with the websites of leading credit card issuers. We offer 2 studies, which provide subscribers with the information they need to effect proper changes to their mobile apps and websites based on the voice of today’s credit card customers.

  • J.D. Power Credit Card Mobile App Satisfaction Study
  • J.D. Power Credit Card Online Satisfaction Study

We pinpoint the factors that matter most to users of credit card websites. The study sets quality benchmarks for credit card digital channels, and provide a thorough understanding of the needs, expectations, and desires of today’s customers.

U.S. Credit Card Digital Experience Studies

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Small Business Credit Card Satisfaction Study

The J.D. Power Small Business Credit Card Satisfaction Study uncovers the drivers of small business owners’ satisfaction with the leading small business credit card issuers in the United States. The study analyzes critical success factors, which drive cardholder satisfaction and reuse.

U.S. Small Business Credit Card Satisfaction Study

Merchant Services Satisfaction Study

The U.S. Merchant Services Satisfaction Study measures small business satisfaction with their card payment processor. A subscription will empower you to identify high-priority opportunities, improve your customer experience and create a powerful competitive differentiator. You’ll learn the critical drivers of satisfaction across merchant segments and the experiences that distinguish the satisfaction leaders from the laggards.

U.S. Merchant Services Satisfaction Study

 

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Experts You Can Count On

Keith Webster_300
Keith Webster
President, Global Business Intelligence
Keith's Bio
Jim Miller
Jim Miller
Vice President, Global Banking & Payments
Jim's Bio
Paul McAdam
Paul McAdam
Senior Director, Banking Intelligence
Paul's Bio
John Cabell
John Cabell
Director, Banking and Payments Intelligence
John's Bio
Dann Allen
Dann Allen
Senior Director, Banking and Payments Intelligence
Dann's Bio
Jennifer White
Jennifer White
Senior Consultant, Banking and Payment Intelligence
Jennifer's Bio
Bob Neuhaus
Bob Neuhaus
Vice President, Financial Services
Bob's Bio

Let's Connect

J.D. Power studies, products, and services are available for purchase. If you’re interested in subscribing to a J.D. Power study or becoming a client, please fill out the form, and we'll be in touch. Questions? Click here to find the answers to frequently asked questions.

If you’ve received a J.D. Power survey and have questions or comments, please contact us here.

For all other inquiries, you can contact us here.