J.D. Power Financial Services

Keith Webster is President of Global Business Intelligence (GBI) at J.D. Power. He is responsible for setting the strategic direction and managing the growth and profitability of the division. GBI serves high growth verticals, including banking, wealth, insurance, utilities, technology,  telecommunications, healthcare and travel.

Prior to joining J.D. Power in 2015, Mr. Webster was president and CEO of Sector Group, Inc., a management consulting firm serving the software and information industry. Previously, Mr. Webster held a variety of positions in the financial software and information industry, including managing director at Interactive Data Corp., managing director at Dun & Bradstreet; managing director at Thomson Financial; vice president of strategy and business development at ADP Financial Information Services Corp., and director of product management at Data Broadcasting Corp.

Mr. Webster earned a bachelor’s degree in physics from The University of Chicago. He is alumnus of The Harvard Business School where he completed the Advanced Management Program.

Craig Martin is the Managing Director and Global Head of Wealth and Lending Intelligence that includes the Wealth Management, Auto Finance and Home Lending practices. During his tenure at J.D. Power, Mr. Martin has also served as the Mortgage and Wealth Management practice lead and led various cross-industry initiatives.

Mr. Martin is the author of numerous articles and reports on the evolving foundations of customer experience;  links between customer satisfaction and business success and key challenges facing the Financial Services industry. In 2016, he was named to HousingWire Magazine’s Rising Stars list recognizing 50 young leaders energizing the housing economy. Mr. Martin’s career spans over 20 years in the financial services, customer experience and research industries.

Before joining J.D. Power, Mr. Martin was Vice President, Consumer Deposit Products at BBVA Compass, and a Vice President at Regions Financial Corporation, where he served in various roles in both consumer and commercial lines of business, with a focus on customer experience, research, analytics and strategy.

Mr. Martin received a bachelor’s degree in economics from Vanderbilt University and an MBA from Terry College of Business at the University of Georgia.

Mike Foy is Senior Director and Head of Wealth Intelligence at J.D. Power. He is responsible for developing and delivering research and consulting solutions that help clients more effectively measure and improve the experience of their advisors and clients, ultimately driving greater loyalty, advocacy and engagement.

Mr. Foy has worked in the wealth management industry for 20 years. Prior to joining J.D. Power, he served as director of research and strategic sales at Penton Media, where he oversaw the advisor benchmarking research practice. Earlier, he held senior business and product development and marketing positions at HNW, a boutique digital marketing agency focused on the wealth market, and at Dow Jones and Merrill Lynch.

Mr. Foy earned a bachelor’s degree in English literature and philosophy from Muhlenberg College in Allentown, Pennsylvania and an MBA in Marketing from Rutgers Business School.

Tom Rieman is the Senior Director and Head of Wealth Solutions.

Tom has 25 years of experience in the wealth management industry including extensive work in asset management distribution and the broker dealer eco-system with a primary emphasis on process and performance improvement. Before joining J.D. Power, Tom was Executive Director of Practice Management at Brinker Capital developing and deploying performance improvement initiatives with a focus on elevating the client experience and increasing enterprise value for financial advisors and wealth management firms. He was also responsible for new business development and relationship management with financial advisors.

Prior to Brinker Capital, Tom was Vice President, Learning & Development for J.P. Morgan Asset Management helping to transform the firm’s distribution model to facilitate a more client centric experience and drive performance improvement of the firm’s distribution professionals across all channels. Prior to J.P. Morgan, Tom was Founder of Impact Training & Consulting working with wealth management firms to help them differentiate their approach and offerings and increase their competitive
success in a commoditized market. Tom also has experience as a financial advisor beginning his career in the industry as a registered representative with The Equitable.

Tom is a frequent speaker at national conferences having a passion for understanding the essential nature of advice and how wealth management firms can best help advisors deliver the optimal client experience.

Tom holds a Master’s in Organizational Learning from George Mason University and a Bachelor of Arts in Marketing from Florida Atlantic University. He is a Certified Private Wealth Advisor (CPWA) and is a Six Sigma black belt.