J.D. Power Financial Services

Keith Webster is President of Global Business Intelligence (GBI) at J.D. Power. He is responsible for setting the strategic direction and managing the growth and profitability of the division. GBI serves high growth verticals, including financial services, insurance, utilities, technology & telecommunications, healthcare and travel.

Prior to joining J.D. Power in 2015, Mr. Webster was president and CEO of Sector Group, Inc., a management consulting firm serving the software and information industry. Previously, Mr. Webster held a variety of positions in the financial software and information industry, including managing director at Interactive Data Corp., managing director at Dun & Bradstreet; managing director at Thomson Financial; vice president of strategy and business development at ADP Financial Information Services; and director of product management at Data Broadcasting Corp.

Mr. Webster earned a bachelor’s degree in physics from the University of Chicago.

Craig Martin is the Managing Director of the Wealth and Lending group that includes the Wealth Management, Auto Finance and Home Lending practices.  During his tenure at J.D. Power, Mr. Martin has also served as the Mortgage and Wealth Management practice lead and led various cross-industry initiatives.

Mr. Martin is the author of numerous articles and reports on the evolving foundations of customer experience;  links between customer satisfaction and business success and key challenges facing the Financial Services industry. In 2016, he was named to HousingWire Magazine’s Rising Stars list recognizing 50 young leaders energizing the housing economy.  Mr. Martin’s career spans over 20 years in the financial services, customer experience and research industries.

Before joining J.D. Power, Mr. Martin was Vice President, Consumer Deposit Products at BBVA Compass, and a Vice President at Regions Financial Corporation, where he served in various roles in both consumer and commercial lines of business, with a focus on customer experience, research, analytics and strategy.

Mr. Martin received a bachelor’s degree in economics from Vanderbilt University and an MBA from Terry College of Business at the University of Georgia.

James Houston is Managing Director, Automotive Finance at J.D. Power. He is responsible for leading and directing the practice in providing the auto finance industry with Voice of the Customer data and insights into the current market and future trends.

Mr. Houston joined J.D. Power in 2016, bringing with him nearly 30 years of experience in the auto finance business, most recently at TD Auto Finance. There, he was head of major account strategy; data governance and business intelligence; fair lending; and pricing and program development. Prior to TD Auto Finance, Mr. Houston was senior manager of marketing operations and acquisition strategies at Chrysler Financial, where he directed the activities and performance of field sales operations; pricing and program development; portfolio systems and support; reporting and business intelligence; and Chrysler Reward Visa. Previously, he was vice president of national accounts at Chase Automotive Finance and senior vice president of the Midwest region at Bank of America Auto Group. 

Mr. Houston received a bachelor’s degree in business administration from Central Michigan University.

Mike Foy is Senior Director of the Wealth Management Practice at J.D. Power. He is responsible for developing and delivering research and consulting solutions that help clients more effectively measure and improve the experience of their advisors and clients, ultimately driving greater loyalty, advocacy and engagement.

Mr. Foy has worked in the wealth management industry for 20 years. Prior to joining J.D. Power, he served as director of research and strategic sales at Penton Media, where he oversaw the advisor benchmarking research practice. Earlier, he held senior business and product development and marketing positions at HNW, a boutique digital marketing agency focused on the wealth market, and at Dow Jones and Merrill Lynch.

Mr. Foy earned a bachelor’s degree in English literature and philosophy from Muhlenberg College in Allentown, Pennsylvania and an MBA in Marketing from Rutgers Business School.