Electric Vehicle Ownership and Charging Experience (EVX) Studies and Awards
JD Power is collaborating with PlugShare, the leading electric vehicle (EV) driver app maker and research firm, to launch new electric vehicle ownership and charging experience studies and awards.
"We have become the customer experience standard in many areas of the automotive industry. Our collaboration with PlugShare will create new standards that will help companies in the EV market understand their competitive performance and provide a better experience to owners. At the same time, it will help consumers make more-informed choices about EVs and related services." -- Dave Sargent, Vice President, Automotive Quality at JD Power
Learn more about the collaboration here
Electric Vehicle Experience (EVX) Studies
EVX Ownership Study
Sets the standard for benchmarking EV owner satisfaction with the critical attributes that affect the EV ownership experience. From the cost of ownership, problems experienced, range, and ease of charging to the usefulness of OEM-specific EV apps, this annual study provides a comprehensive assessment of consumer experiences with their battery electric and plug-in hybrid electric vehicles.
EVX Home Charging Study
Captures consumer attitudes, behaviors and satisfaction, setting the standard for benchmarking home charging station performance. As a means to explore the reasons behind EV customers’ home charging behaviors and attitudes, the study includes insight into when the charging station was bought, what brand was purchased, how it was installed, how the charging station is used, consumers’ charging habits and their overall satisfaction.
EVX Public Charging Study
Provides “in-the-moment” consumer behavior, attitudes and satisfaction with the experience of using EV public charging stations. This new study utilizes the PlugShare app to capture the public charging experience as it happens. The study offers a unique view into the overall experience with the use, location of the charger, convenience, speed, safety and payment processing, among other critical elements experienced by EV owners.
Additional EV Studies
EV Consideration Study
Automakers face mounting pressures to produce battery electric vehicles (BEVs). Consumer demand is improving, but relative to the overall retail market, it’s still tiny. Why aren’t more people buying BEVs? What can automakers do about it?
This study helps automakers and industry players understand why more people are not yet purchasing or leasing BEVs.
EV Mobile App Study
With EV development on the rise, automakers are challenged to deliver a high-quality user experience that is now reliant upon more, and unique, distinct mobile app use cases and customer requirements. Despite considerable effort and significant investment in developing mobile apps for use with an EV, many apps are falling short of automakers’ hype.
This study evaluates the user experience and best practices with automakers’ EV smartphone applications.
