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JD Power Travel & Hospitality Intelligence
Airport Solutions
Deliver an outstanding airport experience
Shape the Entire Passenger Experience
Why do passengers love going to some airports and dread going to others? Understanding what pleases the flying public and where their priorities lie are the first steps in creating an outstanding airport experience. Armed with this knowledge, airport managers and administrators can shape the entire customer experience to be as easy, pleasant, and rewarding as possible: from getting to the airport, to checking in, going through security, shopping and eating in the terminal, and getting to the gate.
Airport Solutions
North America Airport Satisfaction Study
The JD Power North America Airport Satisfaction StudySM measures passengers’ satisfaction with their airport experience among Mega-, Large-, and Medium-size airports in North America. The study provides actionable insights that can support industry stakeholders in improving their performance and passengers’ overall airport experience. The study is continuously fielded throughout the year. Subscribe today
North America Airport Satisfaction Study
The JD Power North America Airport Satisfaction StudySM measures passengers’ satisfaction with their airport experience among Mega-, Large-, and Medium-size airports in North America. The study provides actionable insights that can support industry stakeholders in improving their performance and passengers’ overall airport experience. The study is continuously fielded throughout the year. Subscribe today
U.S. Airport Lounge Satisfaction Study
The JD Power U.S. Airport Lounge Satisfaction StudySM measures passengers’ satisfaction with their airport lounge experience among airline-affiliated, credit card-affiliated and independent lounges. The study provides actionable insights that can support industry stakeholders in improving their loyalty, performance and passengers’ overall airport lounge experience. Subscribe today
JD Power Passenger ViewSM
Know what is happening at your airport or on your flights today. How can an airport or airline cost-effectively monitor passenger attitudes and issues? Management priorities and need for specific information changes constantly. Information on specific areas, vendors or stakeholders are difficult to capture. As a result, the critical need for traveler insights often goes unmet. JD Power Passenger ViewSM is an innovative information solution that uses passenger smartphones to collect feedback for management decisions or service recovery. It works with an airport’s Wi-Fi system (or your in-flight Wi-Fi) to deliver short, in-the-moment surveys to travelers who log on. Learn more about JD Power Passenger ViewSM
What Makes an Airport Great?
Why do travelers love going to some airports and dread going to others? Understanding what pleases the flying public and where their priorities lie are the first steps in creating an outstanding airport experience.
Airports can use JD Power data to uncover actionable information they need to improve the traveler experience. Join Michael Taylor as he explores what makes an airport great in this ongoing series.
Why do travelers love going to some airports and dread going to others? Understanding what pleases the flying public and where their priorities lie are the first steps in creating an outstanding airport experience.
Airports can use JD Power data to uncover actionable information they need to improve the traveler experience. Join Michael Taylor as he explores what makes an airport great in this ongoing series.
Let's Connect!
JD Power studies, products, and services are available for purchase. If you’re interested in subscribing to a JD Power study or becoming a client, please fill out the form, and we'll be in touch. Questions? Click here to find the answers to frequently asked questions.
If you’ve received a JD Power survey and have questions or comments, please contact us here.
For all other inquiries, you can contact us here.
JD Power studies, products, and services are available for purchase. If you’re interested in subscribing to a JD Power study or becoming a client, please fill out the form, and we'll be in touch. Questions? Click here to find the answers to frequently asked questions.
If you’ve received a JD Power survey and have questions or comments, please contact us here.
For all other inquiries, you can contact us here.