Competitive Airport Lounge Satisfaction Insights
How do airport lounge experiences affect loyalty to an airline, a credit card issuer or an airport? Whose lounges are having the biggest impact on loyalty, and what aspects of the lounge experience are driving that? What amenities and features are most valued by lounge patrons, and how do they affect the non-aeronautical revenues of the airport? Are airport lounges worth the expense?
Brands looking for answers to these questions, and more, can subscribe now to the JD Power 2025 U.S. Airport Lounge Benchmark. This study measures passengers’ satisfaction with their airport lounge experience among airline-affiliated, credit card-affiliated and independent lounges. The study provides actionable insights that can support industry stakeholders in improving their loyalty, performance and passengers’ overall airport lounge experience.
How do airport lounge experiences affect loyalty to an airline, a credit card issuer or an airport? Whose lounges are having the biggest impact on loyalty, and what aspects of the lounge experience are driving that? What amenities and features are most valued by lounge patrons, and how do they affect the non-aeronautical revenues of the airport? Are airport lounges worth the expense?
Brands looking for answers to these questions, and more, can subscribe now to the JD Power 2025 U.S. Airport Lounge Benchmark. This study measures passengers’ satisfaction with their airport lounge experience among airline-affiliated, credit card-affiliated and independent lounges. The study provides actionable insights that can support industry stakeholders in improving their loyalty, performance and passengers’ overall airport lounge experience.
Why Airport Lounge Satisfaction Matters for Airlines and Issuers
Why subscribe?
This study provides subscribers with an in-depth look at:
- The factors that drive overall satisfaction among airport lounge patrons
- The relative importance of each factor to overall satisfaction
- The performance of airline-affiliated, credit card-affiliated and independent airport lounges
- Areas of strength and weakness for each lounge brand examined
These results will help subscribers develop a prioritized action plan for improvement.
Why subscribe?
This study provides subscribers with an in-depth look at:
- The factors that drive overall satisfaction among airport lounge patrons
- The relative importance of each factor to overall satisfaction
- The performance of airline-affiliated, credit card-affiliated and independent airport lounges
- Areas of strength and weakness for each lounge brand examined
These results will help subscribers develop a prioritized action plan for improvement.
Experiences Explored
The U.S. Airport Lounge Benchmark provides an analysis of the airport lounge customer experience across eight dimensions:
- Food and beverage
- Ease of accessing the lounge
- Ambiance of lounge
- Wi-fi service
- Staff
- Value of lounge experience
- Cleanliness/upkeep
- Amenities
The U.S. Airport Lounge Benchmark provides an analysis of the airport lounge customer experience across eight dimensions:
- Food and beverage
- Ease of accessing the lounge
- Ambiance of lounge
- Wi-fi service
- Staff
- Value of lounge experience
- Cleanliness/upkeep
- Amenities
Key Dates
2026 U.S. Airport Lounge Benchmark Milestones
Field Start: April 2025
Publish: August 12, 2026
Press Release: August 19, 2026
(Updated on 3/18/2026)
2026 U.S. Airport Lounge Benchmark Milestones
Field Start: April 2025
Publish: August 12, 2026
Press Release: August 19, 2026
(Updated on 3/18/2026)
Press Release & Award Information
JD Power issues national press releases highlighting key findings and top-to-bottom rankings from award-eligible studies. The brand(s) that rank highest in each award-eligible segment and meet predetermined award criteria will have the opportunity to enter into a licensing agreement through the JD Power Awards Program, which requires subscribing to the study as a prerequisite. Learn More
JD Power issues national press releases highlighting key findings and top-to-bottom rankings from award-eligible studies. The brand(s) that rank highest in each award-eligible segment and meet predetermined award criteria will have the opportunity to enter into a licensing agreement through the JD Power Awards Program, which requires subscribing to the study as a prerequisite. Learn More
Profiled Brands
2026 Brands Targeted to be Profiled
Final profiled list will be available upon study publication
- Alaska Lounge
- American Airlines Admirals Club (including American Airlines Flagship Lounge)
- American Express Centurion Lounge
- Capital One Lounge
- Chase Sapphire Lounge by The Club
- Delta Sky Club (including Delta One Lounge)
- Escape Lounges
- The Club
- United Club (including United Polaris Lounge)
- Air France Lounge
- British Airways Lounge
(Updated 4/9/2026)
Make decisions with confidence
Subscribers to this study have full access to benchmark reporting, competitor analysis, and more with PowerSource.
Subscribers to this study have full access to benchmark reporting, competitor analysis, and more with PowerSource.
Contact Us Today
JD Power studies, products, and services are available for purchase. If you’re interested in subscribing to a JD Power study or becoming a client, please fill out the form, and we'll be in touch. Questions? Click here to find the answers to frequently asked questions.
If you’ve received a JD Power survey and have questions or comments, please contact us here.
For all other inquiries, you can contact us here.
JD Power studies, products, and services are available for purchase. If you’re interested in subscribing to a JD Power study or becoming a client, please fill out the form, and we'll be in touch. Questions? Click here to find the answers to frequently asked questions.
If you’ve received a JD Power survey and have questions or comments, please contact us here.
For all other inquiries, you can contact us here.