Home & Retail
Leverage Our Data to Reimagine Your Retail Strategy
Leverage Our Data to Reimagine Your Retail Strategy
Our unmatched competitive insights help companies deliver incredible customer experiences.
How we give our clients a competitive edge:
Performance Benchmarks
We perform an unbiased and scientific analysis of the independent customer intelligence we collect.
Actionable Insights
We transform complex statistical data into valuable and actionable insights for your team.
Consultation & Expertise
We partner with your team to maximize customer satisfaction at every level of your organization.
Measurable Results
We engineer unique and impactful customer experiences – ultimately leading to greater loyalty and profitability.
Understand evolving customer expectations.
JD Power’s influential Home & Retail benchmark studies provide an independent and unbiased view of the entire customer experience – from initial inquiry and research to product purchase and support. View study details including profiled brands and publication dates below.
Home & Retail Benchmark Studies
Home Improvement Retailer Study
Appliance Satisfaction Study
Paint Satisfaction Study
Window and Patio Doors Satisfaction Study
Appliance Reliability & Service Study
JD Power’s influential Home & Retail benchmark studies provide an independent and unbiased view of the entire customer experience – from initial inquiry and research to product purchase and support. View study details including profiled brands and publication dates below.
Home & Retail Benchmark Studies
Home Improvement Retailer Study
Appliance Satisfaction Study
Paint Satisfaction Study
Window and Patio Doors Satisfaction Study
Appliance Reliability & Service Study
Build brand loyalty.
Price and selection might initially attract customers, but a delightful experience keeps them coming back.
Our industry experts work alongside your team to analyze customer feedback and optimize every touchpoint – leading to increased loyalty, market share, and profitability.
Price and selection might initially attract customers, but a delightful experience keeps them coming back.
Our industry experts work alongside your team to analyze customer feedback and optimize every touchpoint – leading to increased loyalty, market share, and profitability.
Competitive insights at your fingertips.
Inform and align strategies by accessing full study results, custom reports, verbatims, and more.
Our interactive data platform allows users to uncover valuable competitive insights, identify performance gaps, and capitalize on areas of success.
Inform and align strategies by accessing full study results, custom reports, verbatims, and more.
Our interactive data platform allows users to uncover valuable competitive insights, identify performance gaps, and capitalize on areas of success.
Why Do Top Brands & Retailers Trust JD Power?
JD Power gives you the data and expert insights that enable faster decision-making, organizational alignment, and best-in-class customer service.
50
Years of Experience and Brand Recognition
30k+
Home and Retail Customers Surveyed Per Year
3 in 4
Consumers Say That JD Power Has “Deep Industry Expertise”
15+
Years of Unbiased Home and Retail Customer Feedback
JD Power gives you the data and expert insights that enable faster decision-making, organizational alignment, and best-in-class customer service.
Years of Experience and Brand Recognition
Home and Retail Customers Surveyed Per Year
Consumers Say That JD Power Has “Deep Industry Expertise”
Years of Unbiased Home and Retail Customer Feedback
Retail Tips & Trends
Every customer-brand interaction shapes future service expectations. To help brands maintain a competitive edge and navigate evolving customer demands, we have identified key retail industry trends.
Every customer-brand interaction shapes future service expectations. To help brands maintain a competitive edge and navigate evolving customer demands, we have identified key retail industry trends.
Home & Retail Solutions
How we help companies succeed in an increasingly competitive marketplace
Customer Service
Learn what constitutes a great experience to understand drivers of dissatisfaction and optimize service channels to deliver superior service.
Learn More
Digital CX
Combines data analytics, insights, and state-of-the-art technology to help transform customer experience and impact business results.
Learn More
Pulse CX
A unique, integrated CX management platform that provides the step-by-step route to execute world-class experiences.
Learn More
How we help companies succeed in an increasingly competitive marketplace
Customer Service
Learn what constitutes a great experience to understand drivers of dissatisfaction and optimize service channels to deliver superior service.
Digital CX
Combines data analytics, insights, and state-of-the-art technology to help transform customer experience and impact business results.
Pulse CX
A unique, integrated CX management platform that provides the step-by-step route to execute world-class experiences.
Experts You Can Count On
Christina Cooley
Senior Director, Hospitality and Retail
Christina's Bio
Christina Cooley
Senior Director, Hospitality and Retail
Ms. Cooley is the Senior Director of Hospitality and Retail, and Practice Lead of @Home Intelligence at JD Power. She oversees several, annual Syndicated studies, providing benchmarks for both manufacturers/brands (e.g., paint, appliances, windows) as well as retailers (e.g., home improvement, paint, appliances).
Ms. Cooley is responsible for identifying needs both within industries and for specific clients and then formulating solutions to help them achieve their strategic objectives. With a strong research background, she works closely with clients to translate research findings into key insights and recommendations. As clients have proprietary needs, Christina aligns solutions to meet their objectives: Strategy, Research & Benchmarks, Operational Analysis, Experience Management, Digital Intelligence, Analytics and Insights, and Innovation.
Ms. Cooley joined JD Power in 1996 with experiences spanning the automotive, healthcare, real estate, home improvement, and broader service industries. Christina’s current role enables her to serve as a trusted advisor to clients, as she helps them to hear, understand and take action on the Voice of the Customer.
Ms. Cooley earned a bachelor’s degree in business administration with an emphasis in marketing from California State University, Northridge.
Michael Taylor
Senior Managing Director, Travel, Hospitality, Retail & CSA
Michael's Bio
Michael Taylor
Senior Managing Director, Travel, Hospitality, Retail & CSA
Michael Taylor is Senior Managing Director of Travel, Hospitality, Retail & Customer Service Advisory.
Mr. Taylor founded and led the Travel Practice at JD Power from 1998 to 2004, and rejoined JD Power in 2017. Previously he worked as a consultant to academic medical centers (M.D. Anderson and The Mayo Clinic) and oilfield service providers (Halliburton, Baker Hughes, and Schlumberger).
Prior to that, he worked in television advertising research, where he analyzed and consulted on major advertising efforts for companies such as SmithKline Beecham, S.C. Johnson, Frito Lay and General Motors, focusing on “persuasion shift” and market share. He began his career in the consumer packaged goods industry at companies such as Alberto-Culver, Ralston Purina, and Abbot Laboratories.
Mr. Taylor earned a bachelor’s degree with honors from Indiana University and a master’s degree in business administration from the University of Chicago.
Christina Cooley
Christina Cooley
Ms. Cooley is the Senior Director of Hospitality and Retail, and Practice Lead of @Home Intelligence at JD Power. She oversees several, annual Syndicated studies, providing benchmarks for both manufacturers/brands (e.g., paint, appliances, windows) as well as retailers (e.g., home improvement, paint, appliances).
Ms. Cooley is responsible for identifying needs both within industries and for specific clients and then formulating solutions to help them achieve their strategic objectives. With a strong research background, she works closely with clients to translate research findings into key insights and recommendations. As clients have proprietary needs, Christina aligns solutions to meet their objectives: Strategy, Research & Benchmarks, Operational Analysis, Experience Management, Digital Intelligence, Analytics and Insights, and Innovation.
Ms. Cooley joined JD Power in 1996 with experiences spanning the automotive, healthcare, real estate, home improvement, and broader service industries. Christina’s current role enables her to serve as a trusted advisor to clients, as she helps them to hear, understand and take action on the Voice of the Customer.
Ms. Cooley earned a bachelor’s degree in business administration with an emphasis in marketing from California State University, Northridge.
Michael Taylor
Michael Taylor
Michael Taylor is Senior Managing Director of Travel, Hospitality, Retail & Customer Service Advisory.
Mr. Taylor founded and led the Travel Practice at JD Power from 1998 to 2004, and rejoined JD Power in 2017. Previously he worked as a consultant to academic medical centers (M.D. Anderson and The Mayo Clinic) and oilfield service providers (Halliburton, Baker Hughes, and Schlumberger).
Prior to that, he worked in television advertising research, where he analyzed and consulted on major advertising efforts for companies such as SmithKline Beecham, S.C. Johnson, Frito Lay and General Motors, focusing on “persuasion shift” and market share. He began his career in the consumer packaged goods industry at companies such as Alberto-Culver, Ralston Purina, and Abbot Laboratories.
Mr. Taylor earned a bachelor’s degree with honors from Indiana University and a master’s degree in business administration from the University of Chicago.
Let's Connect!
JD Power studies, products, and services are available for purchase. If you’re interested in subscribing to a JD Power study or becoming a client, please fill out the form, and we'll be in touch. Questions? Click here to find the answers to frequently asked questions.
If you’ve received a JD Power survey and have questions or comments, please contact us here.
For all other inquiries, you can contact us here.
JD Power studies, products, and services are available for purchase. If you’re interested in subscribing to a JD Power study or becoming a client, please fill out the form, and we'll be in touch. Questions? Click here to find the answers to frequently asked questions.
If you’ve received a JD Power survey and have questions or comments, please contact us here.
For all other inquiries, you can contact us here.