The JD Power U.S. Property Claims Satisfaction Study provides an analysis of customers’ perceptions and expectations of their insurer’s performance throughout the entire claims experience, from first notice of loss (FNOL) through the repair of their property. Study results provide subscribers with insights into how to improve customer satisfaction with the claims process as well as improve retention and advocacy, both of which are critical to business growth.
Benefits
Why subscribe?
A subscription to this study will help you identify key areas for improvement throughout the claims process and leverage key drivers of satisfaction among claimants in the United States. You’ll also receive competitive insights into which brands are exceeding customer expectations and what steps they are taking to succeed.
Why subscribe?
A subscription to this study will help you identify key areas for improvement throughout the claims process and leverage key drivers of satisfaction among claimants in the United States. You’ll also receive competitive insights into which brands are exceeding customer expectations and what steps they are taking to succeed.
Experiences Explored
This study analyzes the claims experience across 8 core dimensions:
- Fairness of the claim settlement;
- Level of trust;
- Time it took to settle the claim;
- People;
- Digital channels;
- Communicated with me how and when I want;
- Ease of starting the claim process; and
- Ease of resolving the claim.
This study analyzes the claims experience across 8 core dimensions:
- Fairness of the claim settlement;
- Level of trust;
- Time it took to settle the claim;
- People;
- Digital channels;
- Communicated with me how and when I want;
- Ease of starting the claim process; and
- Ease of resolving the claim.
Key Dates
2026 U.S. Property Claims Satisfaction Study Milestones
Field Start: December 2024
Wave 1 Publish: June 25, 2025
Wave 2 Publish: October 15, 2025
Wave 3 Publish: March 10, 2026
Press Release: March 17, 2026
2027 U.S. Property Claims Satisfaction Study Milestones
Field Start: December 2025
Wave 1 Publish: June 24, 2026
Wave 2 Publish: October 14, 2026
Wave 3 Publish: March 9, 2027
Press Release: March 16, 2027
2026 U.S. Property Claims Satisfaction Study Milestones
Field Start: December 2024
Wave 1 Publish: June 25, 2025
Wave 2 Publish: October 15, 2025
Wave 3 Publish: March 10, 2026
Press Release: March 17, 2026
2027 U.S. Property Claims Satisfaction Study Milestones
Field Start: December 2025
Wave 1 Publish: June 24, 2026
Wave 2 Publish: October 14, 2026
Wave 3 Publish: March 9, 2027
Press Release: March 16, 2027
Press Release & Award Information
JD Power issues national press releases highlighting key findings and top-to-bottom rankings from award-eligible studies. The brand(s) that rank highest in each award-eligible segment and meet predetermined award criteria will have the opportunity to enter into a licensing agreement through the JD Power Awards Program, which requires subscribing to the study as a prerequisite. Learn More
Read the latest press release:
U.S. Property Claims Satisfaction Study Press Release
See how our Awards make an impact:
U.S. Property Claims Satisfaction Study Award Information
Brands that rank above the industry average for their segment and subscribe to the study earn the opportunity to commission a JD Power Performance Report, a customized, client-commissioned report that highlights this above-average performance. Learn More
JD Power issues national press releases highlighting key findings and top-to-bottom rankings from award-eligible studies. The brand(s) that rank highest in each award-eligible segment and meet predetermined award criteria will have the opportunity to enter into a licensing agreement through the JD Power Awards Program, which requires subscribing to the study as a prerequisite. Learn More
Read the latest press release:
U.S. Property Claims Satisfaction Study Press Release
See how our Awards make an impact:
U.S. Property Claims Satisfaction Study Award Information
Brands that rank above the industry average for their segment and subscribe to the study earn the opportunity to commission a JD Power Performance Report, a customized, client-commissioned report that highlights this above-average performance. Learn More
Profiled Brands
2026 Brands Targeted to be Profiled
Final profiled list will be available upon study publication
- Allstate
- American Family
- Amica
- Auto Club Group (AAA)
- Automobile Club of Southern California (AAA)
- Auto-Owners Insurance
- Chubb
- Cincinnati Insurance
- COUNTRY Financial
- CSAA Insurance Group (AAA)
- Erie Insurance
- Farm Bureau Financial Services
- Farmers
- Foremost
- Frontline Insurance
- Homesite
- Liberty Mutual
- Mercury
- National General
- Nationwide
- Progressive Home
- PURE Insurance^
- Safeco
- State Farm
- The Hanover
- The Hartford
- Tower Hill Insurance
- Travelers
- Universal Direct
- USAA^
^Not rank eligible
2027 Brands Targeted to be Profiled
Final profiled list will be available upon study publication
- Allstate
- American Family
- Amica
- Auto Club Group (AAA)
- Automobile Club of Southern California (AAA)
- Auto-Owners Insurance
- Chubb
- Cincinnati Insurance
- COUNTRY Financial
- CSAA Insurance Group (AAA)
- Erie Insurance
- Farm Bureau Financial Services
- Farmers
- Foremost
- Homesite
- Liberty Mutual
- Mercury
- National General
- Nationwide
- Progressive Home
- Safeco
- Shelter Insurance
- State Farm
- The Hanover
- The Hartford
- Tower Hill Insurance
- Travelers
- Universal Direct
- USAA^
^Not rank eligible
(Updated 10/27/2025)
Make decisions with confidence
Subscribers to this study have full access to benchmark reporting, competitor analysis, and more with PowerSource.
Subscribers to this study have full access to benchmark reporting, competitor analysis, and more with PowerSource.
Insurance Insights
Let's Connect!
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For all other inquiries, you can contact us here.
JD Power studies, products, and services are available for purchase. If you’re interested in subscribing to a JD Power study or becoming a client, please fill out the form, and we'll be in touch. Questions? Click here to find the answers to frequently asked questions.
If you’ve received a JD Power survey and have questions or comments, please contact us here.
For all other inquiries, you can contact us here.