Customers who are highly satisfied with the property claims process are the most likely to say they definitely will renew.*
Recommendations
Customers who are highly satisfied with the property claims process are the most likely to say they will recommend their insurer.**
Switching
Customers with high property claims satisfaction scores are the most likely to say they "definitely will not" shop for another carrier.***
*JD Power 2022 U.S. Property Claims Satisfaction Study. OSAT 900+ vs <900.
**JD Power 2022 U.S. Property Claims Satisfaction Study. OSAT 750+ vs <750
**JD Power 2022 U.S. Property Claims Satisfaction Study. OSAT 900+
The JD Power U.S. Property Claims Satisfaction Study
The study provides an analysis of customers’ perceptions and expectations of their insurer’s performance throughout the entire claims experience, from first notice of loss (FNOL) through the repair of their property. Study results provide subscribers with insights into how to improve customer satisfaction with the claims process as well as improve retention and advocacy, both of which are critical to business growth.
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