The JD Power U.S. Commercial Member Health Plan Study measures satisfaction among nearly 35,000 members of 147 health plans in 22 regions throughout the United States and provides subscribers with access to the insights and tools needed to gain a comprehensive, in-depth understanding of how their health plan is performing and to identify key areas needing improvement.
This study has shifted to continuous surveying. Learn more about this change >
Benefits
Why subscribe?
Overall satisfaction with health insurance is still one of the lowest-rated industries evaluated by JD Power. A subscription to this study provides key insights directly from members to help health plans improve their understanding of members’ needs and expectations throughout their relationship with their plan and incorporate best-in-class processes into their organizational strategies.
Why subscribe?
Overall satisfaction with health insurance is still one of the lowest-rated industries evaluated by JD Power. A subscription to this study provides key insights directly from members to help health plans improve their understanding of members’ needs and expectations throughout their relationship with their plan and incorporate best-in-class processes into their organizational strategies.
Experiences Explored
This study provides actionable information and intelligence about members’ experiences with their commercial health plan across 8 dimensions:
- Able to get health services how/when I want
- Digital channels
- Ease of doing business
- Helps save time and money
- People
- Product/coverage offerings
- Resolving problems or complaints
- Trust
This study provides actionable information and intelligence about members’ experiences with their commercial health plan across 8 dimensions:
- Able to get health services how/when I want
- Digital channels
- Ease of doing business
- Helps save time and money
- People
- Product/coverage offerings
- Resolving problems or complaints
- Trust
Key Dates
- 2026 Study Fielding Begins: September 2025
- 2026 Wave 1 Results: February 24, 2026
- 2026 Final Results: May 20, 2026
- 2026 Press Release: May 27, 2026
(Updated 07/08/2025)
Press Release & Award Information
JD Power issues national press releases highlighting key findings and top-to-bottom rankings from award-eligible studies. The brand(s) that rank highest in each award-eligible segment and meet predetermined award criteria will have the opportunity to enter into a licensing agreement through the JD Power Awards Program, which requires subscribing to the study as a prerequisite. Learn More
See how our Awards make an impact: U.S. Commercial Member Health Plan Study Award Information
Brands that rank above the industry average for their segment and subscribe to the study earn the opportunity to commission a JD Power Performance Report. JD Power Performance Reports are customized, client-commissioned reports that highlight above-average performance by companies in JD Power syndicated studies. Each report is written and designed by JD Power, and features research findings and charts from the study, with a focus on sponsoring client's ranking and performance. Learn More
JD Power issues national press releases highlighting key findings and top-to-bottom rankings from award-eligible studies. The brand(s) that rank highest in each award-eligible segment and meet predetermined award criteria will have the opportunity to enter into a licensing agreement through the JD Power Awards Program, which requires subscribing to the study as a prerequisite. Learn More
See how our Awards make an impact: U.S. Commercial Member Health Plan Study Award Information
Brands that rank above the industry average for their segment and subscribe to the study earn the opportunity to commission a JD Power Performance Report. JD Power Performance Reports are customized, client-commissioned reports that highlight above-average performance by companies in JD Power syndicated studies. Each report is written and designed by JD Power, and features research findings and charts from the study, with a focus on sponsoring client's ranking and performance. Learn More
Profiled Brands
Brands Targeted to be Profiled by Region
(Final list available upon study publication)
California
- Aetna
- Anthem Blue Cross
- Blue Shield of California
- Cigna
- Health Net
- Kaiser Foundation Health Plan
- UnitedHealthcare
Colorado
- Anthem Blue Cross and Blue Shield Colorado
- Cigna
- Kaiser Foundation Health Plan
- UnitedHealthcare
Delaware/West Virginia/Washington D.C.
- Aetna
- CareFirst BlueCross BlueShield
- Cigna
- Highmark Blue Cross Blue Shield Delaware
- Highmark Blue Cross Blue Shield West Virginia
- UnitedHealthcare
East-South Central
- Aetna
- Anthem Blue Cross and Blue Shield Kentucky
- Blue Cross & Blue Shield of Mississippi
- Blue Cross and Blue Shield of Alabama
- Louisiana Blue (2026 study)
- BlueCross BlueShield of Tennessee
- Cigna
- UnitedHealthcare
Florida
- Aetna
- AvMed
- Cigna
- Florida Blue
- UnitedHealthcare
Heartland
- Aetna
- Anthem Blue Cross and Blue Shield Missouri
- Arkansas Blue Cross and Blue Shield
- Blue Cross and Blue Shield of Kansas
- Blue Cross and Blue Shield of Kansas City
- Blue Cross and Blue Shield of Nebraska
- Blue Cross and Blue Shield of Oklahoma
- Cigna
- HealthChoice
- UnitedHealthcare
- Wellmark Blue Cross and Blue Shield
Indiana/Illinois
- Aetna
- Anthem Blue Cross and Blue Shield Indiana
- Blue Cross and Blue Shield of Illinois
- Cigna
- Health Alliance Medical Plans
- UnitedHealthcare
Maryland
- Aetna
- CareFirst BlueCross BlueShield
- Cigna
- Kaiser Foundation Health Plan
- UnitedHealthcare
Massachusetts
- Blue Cross Blue Shield of Massachusetts
- Cigna
- Harvard Pilgrim Healthcare
- Mass General Brigham Health Plan (formerly Allways)
- Tufts Health Plan
- UnitedHealthcare
Michigan
- Aetna
- Blue Cross Blue Shield of Michigan
- Health Alliance Plan of Michigan
- Priority Health
- UnitedHealthcare
Minnesota/Wisconsin
- Anthem Blue Cross and Blue Shield Wisconsin
- Blue Cross and Blue Shield of Minnesota
- HealthPartners
- Medica Health Plans
- Quartz Health Plan
- UnitedHealthcare
Mountain
- Aetna
- Blue Cross and Blue Shield of Montana
- Blue Cross of Idaho
- Cigna
- Regence BlueCross BlueShield of Utah
- SelectHealth
- UnitedHealthcare
New Jersey
- Aetna
- Cigna
- Horizon Blue Cross Blue Shield of New Jersey
- AmeriHealth (2026 study)
- UnitedHealthcare
New York
- Aetna
- Anthem Blue Cross and Blue Shield
- Capital District Physicians’ Health Plan, Inc. (CDPHP)
- Cigna
- Emblem Health
- Excellus BlueCross BlueShield
- Highmark Blue Cross Blue Shield of Western New York and Highmark Blue Shield of Northeastern New York
- Independent Health Association
- MVP Health Care
- UnitedHealthcare
Northeast
- Aetna
- Anthem Blue Cross and Blue Shield Connecticut
- Anthem Blue Cross and Blue Shield Maine
- Anthem Blue Cross and Blue Shield New Hampshire
- Blue Cross & Blue Shield of Rhode Island
- Blue Cross Blue Shield of Vermont
- Cigna
- Harvard Pilgrm Healthcare
- UnitedHealthcare
Northwest
- Aetna
- Cigna
- Kaiser Foundation Health Plan
- PacificSource Health Plans
- Premera Blue Cross
- Providence Health Plan
- Regence BlueCross BlueShield of Oregon
- Regence BlueShield
- UnitedHealthcare
Ohio
- Aetna
- Anthem Blue Cross and Blue Shield Ohio
- Cigna
- Medical Mutual of Ohio
- UnitedHealthcare
Pennsylvania
- Aetna
- Capital BlueCross (2025 study)
- Capital Blue Cross (2026 study)
- Cigna
- Geisinger Health Plan
- Highmark Blue Cross Blue Shield
- Independence Blue Cross
- UnitedHealthcare
- UPMC Health Plan
South Atlantic
- Aetna
- Anthem Blue Cross and Blue Shield Georgia
- Blue Cross and Blue Shield of North Carolina
- BlueCross BlueShield of South Carolina
- Cigna
- Kaiser Foundation Health Plan
- UnitedHealthcare
Southwest
- Aetna
- Anthem Blue Cross and Blue Shield Nevada
- Blue Cross and Blue Shield of New Mexico
- Blue Cross Blue Shield of Arizona
- Cigna
- Health Plan of Nevada
- UnitedHealthcare
Texas
- Aetna
- Baylor Scott & White Health Plan
- Blue Cross and Blue Shield of Texas
- Cigna
- UnitedHealthcare
Virginia
- Aetna
- Anthem Blue Cross and Blue Shield Virginia
- CareFirst BlueCross BlueShield
- Cigna
- Kaiser Foundation Health Plan
- Sentara Health Plans
- UnitedHealthcare
(Final list available upon study publication)
California
- Aetna
- Anthem Blue Cross
- Blue Shield of California
- Cigna
- Health Net
- Kaiser Foundation Health Plan
- UnitedHealthcare
Colorado
- Anthem Blue Cross and Blue Shield Colorado
- Cigna
- Kaiser Foundation Health Plan
- UnitedHealthcare
Delaware/West Virginia/Washington D.C.
- Aetna
- CareFirst BlueCross BlueShield
- Cigna
- Highmark Blue Cross Blue Shield Delaware
- Highmark Blue Cross Blue Shield West Virginia
- UnitedHealthcare
East-South Central
- Aetna
- Anthem Blue Cross and Blue Shield Kentucky
- Blue Cross & Blue Shield of Mississippi
- Blue Cross and Blue Shield of Alabama
- Louisiana Blue (2026 study)
- BlueCross BlueShield of Tennessee
- Cigna
- UnitedHealthcare
Florida
- Aetna
- AvMed
- Cigna
- Florida Blue
- UnitedHealthcare
Heartland
- Aetna
- Anthem Blue Cross and Blue Shield Missouri
- Arkansas Blue Cross and Blue Shield
- Blue Cross and Blue Shield of Kansas
- Blue Cross and Blue Shield of Kansas City
- Blue Cross and Blue Shield of Nebraska
- Blue Cross and Blue Shield of Oklahoma
- Cigna
- HealthChoice
- UnitedHealthcare
- Wellmark Blue Cross and Blue Shield
Indiana/Illinois
- Aetna
- Anthem Blue Cross and Blue Shield Indiana
- Blue Cross and Blue Shield of Illinois
- Cigna
- Health Alliance Medical Plans
- UnitedHealthcare
Maryland
- Aetna
- CareFirst BlueCross BlueShield
- Cigna
- Kaiser Foundation Health Plan
- UnitedHealthcare
Massachusetts
- Blue Cross Blue Shield of Massachusetts
- Cigna
- Harvard Pilgrim Healthcare
- Mass General Brigham Health Plan (formerly Allways)
- Tufts Health Plan
- UnitedHealthcare
Michigan
- Aetna
- Blue Cross Blue Shield of Michigan
- Health Alliance Plan of Michigan
- Priority Health
- UnitedHealthcare
Minnesota/Wisconsin
- Anthem Blue Cross and Blue Shield Wisconsin
- Blue Cross and Blue Shield of Minnesota
- HealthPartners
- Medica Health Plans
- Quartz Health Plan
- UnitedHealthcare
Mountain
- Aetna
- Blue Cross and Blue Shield of Montana
- Blue Cross of Idaho
- Cigna
- Regence BlueCross BlueShield of Utah
- SelectHealth
- UnitedHealthcare
New Jersey
- Aetna
- Cigna
- Horizon Blue Cross Blue Shield of New Jersey
- AmeriHealth (2026 study)
- UnitedHealthcare
New York
- Aetna
- Anthem Blue Cross and Blue Shield
- Capital District Physicians’ Health Plan, Inc. (CDPHP)
- Cigna
- Emblem Health
- Excellus BlueCross BlueShield
- Highmark Blue Cross Blue Shield of Western New York and Highmark Blue Shield of Northeastern New York
- Independent Health Association
- MVP Health Care
- UnitedHealthcare
Northeast
- Aetna
- Anthem Blue Cross and Blue Shield Connecticut
- Anthem Blue Cross and Blue Shield Maine
- Anthem Blue Cross and Blue Shield New Hampshire
- Blue Cross & Blue Shield of Rhode Island
- Blue Cross Blue Shield of Vermont
- Cigna
- Harvard Pilgrm Healthcare
- UnitedHealthcare
Northwest
- Aetna
- Cigna
- Kaiser Foundation Health Plan
- PacificSource Health Plans
- Premera Blue Cross
- Providence Health Plan
- Regence BlueCross BlueShield of Oregon
- Regence BlueShield
- UnitedHealthcare
Ohio
- Aetna
- Anthem Blue Cross and Blue Shield Ohio
- Cigna
- Medical Mutual of Ohio
- UnitedHealthcare
Pennsylvania
- Aetna
- Capital BlueCross (2025 study)
- Capital Blue Cross (2026 study)
- Cigna
- Geisinger Health Plan
- Highmark Blue Cross Blue Shield
- Independence Blue Cross
- UnitedHealthcare
- UPMC Health Plan
South Atlantic
- Aetna
- Anthem Blue Cross and Blue Shield Georgia
- Blue Cross and Blue Shield of North Carolina
- BlueCross BlueShield of South Carolina
- Cigna
- Kaiser Foundation Health Plan
- UnitedHealthcare
Southwest
- Aetna
- Anthem Blue Cross and Blue Shield Nevada
- Blue Cross and Blue Shield of New Mexico
- Blue Cross Blue Shield of Arizona
- Cigna
- Health Plan of Nevada
- UnitedHealthcare
Texas
- Aetna
- Baylor Scott & White Health Plan
- Blue Cross and Blue Shield of Texas
- Cigna
- UnitedHealthcare
Virginia
- Aetna
- Anthem Blue Cross and Blue Shield Virginia
- CareFirst BlueCross BlueShield
- Cigna
- Kaiser Foundation Health Plan
- Sentara Health Plans
- UnitedHealthcare
(Updated 08/19/2025)
Make decisions with confidence
Subscribers to this study have full access to benchmark reporting, competitor analysis, and more with PowerSource.
Subscribers to this study have full access to benchmark reporting, competitor analysis, and more with PowerSource.
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JD Power studies, products, and services are available for purchase. If you’re interested in subscribing to a JD Power study or becoming a client, please fill out the form, and we'll be in touch. Questions? Click here to find the answers to frequently asked questions.
If you’ve received a JD Power survey and have questions or comments, please contact us here.
For all other inquiries, you can contact us here.