U.S. Commercial Member Health Plan Study Award Information
Press Release Date: May 27, 2026
"Now more than ever, commercial health plan providers can differentiate and strengthen their brand promise by sharing their commitment to excellence with members."
- Christopher Lis, Managing Director, Global Healthcare Intelligence at JD Power
The JD Power U.S. Commercial Member Health Plan Study
The study measures satisfaction among members of health plans in 22 regions throughout the United States by examining six factors (in alphabetical order): billing and payment; cost; coverage and benefits; customer service; information and communication; and provider choice.
The study measures satisfaction among members of health plans in 22 regions throughout the United States by examining six factors (in alphabetical order): billing and payment; cost; coverage and benefits; customer service; information and communication; and provider choice.
Discover the Top-Ranking Commercial Member Health Plans
Stay tuned to find out which commercial member plans rank highest. Explore key insights from the JD Power 2025 U.S. Commercial Member Health Plan Study
Stay tuned to find out which commercial member plans rank highest. Explore key insights from the JD Power 2025 U.S. Commercial Member Health Plan Study
Licensing Opportunities
Award Information
Top-ranked brands in each award-eligible study will have the opportunity to enter into a licensing agreement through the JD Power Awards Program.
Top-ranked brands in each award-eligible study will have the opportunity to enter into a licensing agreement through the JD Power Awards Program.
Award Merchandise
Active licensees can purchase a wide array of merchandise including trophies, lapel pins, key chains, apparel and more, to commemorate their achievement.
Active licensees can purchase a wide array of merchandise including trophies, lapel pins, key chains, apparel and more, to commemorate their achievement.
Performance Reports
Brands that perform above the industry average can commission JD Power Performance Reports to highlight their performance with qualified audiences.
Brands that perform above the industry average can commission JD Power Performance Reports to highlight their performance with qualified audiences.
Commercial Member Health Plan Awards in Action
JD Power Awards provide the highest-performing companies within our benchmarking studies the chance to let consumers know that they put their customers first. As the trusted symbol of the Voice of the Customer, our awards help companies increase consumer consideration and ensure that the top-ranking brands stand out in the crowd.
JD Power Awards provide the highest-performing companies within our benchmarking studies the chance to let consumers know that they put their customers first. As the trusted symbol of the Voice of the Customer, our awards help companies increase consumer consideration and ensure that the top-ranking brands stand out in the crowd.
Featured Insights
Discover the latest insights and thought leadership from JD Power Research
Discover the latest insights and thought leadership from JD Power Research
Let's Connect
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If you’ve received a JD Power survey and have questions or comments, please contact us here.
For all other inquiries, you can contact us here.
JD Power studies, products, and services are available for purchase. If you’re interested in subscribing to a JD Power study or becoming a client, please fill out the form, and we'll be in touch. Questions? Click here to find the answers to frequently asked questions.
If you’ve received a JD Power survey and have questions or comments, please contact us here.
For all other inquiries, you can contact us here.