U.S. Small Business Credit Card Satisfaction Study Award Information
Press Release Date: December 2, 2025
"The success of small business credit card products involves more than just rewards. In fact, small businesses expect products to support their business in a variety of ways. Through the comprehensive lens of merchant satisfaction, the JD Power team understands the strategies that deepen engagement to yield more card spend, more referrals, and higher levels of small business trust and partnership."
- John Cabell, Managing Director of Payments Intelligence at JD Power
JD Power U.S. Small Business Credit Card Satisfaction Study
The study measures the experience small business customers have with their credit issuers. The study reveals their unique wants, needs, and expectations, and what factors matter most to these customers who earn an approximate annual revenue between $10,000 and $10 Million.
The study measures the experience small business customers have with their credit issuers. The study reveals their unique wants, needs, and expectations, and what factors matter most to these customers who earn an approximate annual revenue between $10,000 and $10 Million.
Announcing the Top-Ranked Credit Card for Small Business Customers
Stay tuned to find out which credit card ranks highest for small business customer satisfaction. In the meantime, explore key insights from the JD Power 2024 U.S. Small Business Credit Card Satisfaction Study.
Licensing Opportunities
Award Information
Top-ranked brands in each award-eligible study will have the opportunity to enter into a licensing agreement through the JD Power Awards Program.
Top-ranked brands in each award-eligible study will have the opportunity to enter into a licensing agreement through the JD Power Awards Program.
Award Merchandise
Active licensees can purchase a wide array of merchandise including trophies, lapel pins, key chains, apparel and more, to commemorate their achievement.
Active licensees can purchase a wide array of merchandise including trophies, lapel pins, key chains, apparel and more, to commemorate their achievement.
Performance Reports
Brands that perform above the industry average can commission JD Power Performance Reports to highlight their performance with qualified audiences.
Brands that perform above the industry average can commission JD Power Performance Reports to highlight their performance with qualified audiences.
Credit Card Awards in Action
JD Power Awards provide the highest-performing companies within our benchmarking studies the chance to let consumers know that they put their customers first. As the trusted symbol of the Voice of the Customer, our awards help companies increase consumer consideration and ensure that the top-ranking brands stand out in the crowd.
JD Power Awards provide the highest-performing companies within our benchmarking studies the chance to let consumers know that they put their customers first. As the trusted symbol of the Voice of the Customer, our awards help companies increase consumer consideration and ensure that the top-ranking brands stand out in the crowd.
Let's Connect
JD Power studies, products, and services are available for purchase. If you’re interested in subscribing to a JD Power study or becoming a client, please fill out the form, and we'll be in touch. Questions? Click here to find the answers to frequently asked questions.
If you’ve received a JD Power survey and have questions or comments, please contact us here.
For all other inquiries, you can contact us here.
JD Power studies, products, and services are available for purchase. If you’re interested in subscribing to a JD Power study or becoming a client, please fill out the form, and we'll be in touch. Questions? Click here to find the answers to frequently asked questions.
If you’ve received a JD Power survey and have questions or comments, please contact us here.
For all other inquiries, you can contact us here.