The top-ranked public charging operators
U.S. Electric Vehicle Experience (EVX) Public Charging Study Award Information
Press Release Date: August 13, 2025
"Public charging has consistently proven to be a leading source of EV rejection among new vehicle shoppers as well as a cause of low satisfaction among existing EV owners. Demonstrating a commitment to providing optimal customer experiences with reliability and user satisfaction helps separate brands from a crowded and quickly evolving marketplace."
- Brent Gruber, Executive Director, EV Practice at JD Power
JD Power U.S. Electric Vehicle Experience (EVX) Public Charging Study
The JD Power Electric Vehicle Experience (EVX) Public Charging Study, conducted in collaboration with PlugShare, provides “in-the-moment” consumer behavior, attitudes and satisfaction with the experience of using EV public charging stations in this rapidly changing environment. The study offers a unique view into the overall experience with the use, location of the charger, convenience, speed, safety and payment processing, among other critical elements experienced by EV owners. Additionally, charging station reliability is a critical component to driving EV adoption and ensuring infrastructure meets the needs of an expanding sector within the market. The EVX Public Charging Study tracks charging failure rates geographically and by charge point operator, providing key metrics needed for making improvements.
The JD Power Electric Vehicle Experience (EVX) Public Charging Study, conducted in collaboration with PlugShare, provides “in-the-moment” consumer behavior, attitudes and satisfaction with the experience of using EV public charging stations in this rapidly changing environment. The study offers a unique view into the overall experience with the use, location of the charger, convenience, speed, safety and payment processing, among other critical elements experienced by EV owners. Additionally, charging station reliability is a critical component to driving EV adoption and ensuring infrastructure meets the needs of an expanding sector within the market. The EVX Public Charging Study tracks charging failure rates geographically and by charge point operator, providing key metrics needed for making improvements.
Announcing the Top-Ranked Public Charging Operators
The results are in! Find out which public charging operators rank highest for customer satisfaction. Explore key insights from the JD Power 2025 U.S. Electric Vehicle Experience (EVX) Public Charging Study.
Licensing Opportunities
Award Information
Top-ranked brands in each award-eligible study will have the opportunity to enter into a licensing agreement through the JD Power Awards Program.
Top-ranked brands in each award-eligible study will have the opportunity to enter into a licensing agreement through the JD Power Awards Program.
Award Merchandise
Active licensees can purchase a wide array of merchandise including trophies, lapel pins, key chains, apparel and more, to commemorate their achievement.
Active licensees can purchase a wide array of merchandise including trophies, lapel pins, key chains, apparel and more, to commemorate their achievement.
Performance Reports
Brands that perform above the industry average can commission JD Power Performance Reports to highlight their performance with qualified audiences.
Brands that perform above the industry average can commission JD Power Performance Reports to highlight their performance with qualified audiences.
Electric Vehicle Awards in Action
JD Power Awards provide the highest-performing companies within our benchmarking studies the chance to let consumers know that they put their customers first. As the trusted symbol of the Voice of the Customer, our awards help companies increase consumer consideration and ensure that the top-ranking brands stand out in the crowd.
JD Power Awards provide the highest-performing companies within our benchmarking studies the chance to let consumers know that they put their customers first. As the trusted symbol of the Voice of the Customer, our awards help companies increase consumer consideration and ensure that the top-ranking brands stand out in the crowd.
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JD Power studies, products, and services are available for purchase. If you’re interested in subscribing to a JD Power study or becoming a client, please fill out the form, and we'll be in touch. Questions? Click here to find the answers to frequently asked questions.
If you’ve received a JD Power survey and have questions or comments, please contact us here.
For all other inquiries, you can contact us here.