The Top-Ranked Auto Insurer
U.S. Auto Claims Satisfaction Study Award Information
U.S. Auto Claims Satisfaction Study Award Information
Press Release Date: October 28, 2025
“Promoting a commitment to customer satisfaction is crucial for insurance carriers for several reasons, including Customer Loyalty, Competitive Advantage, and Trust and Credibility. For example, satisfied customers are more likely to renew their policy and recommend the insurer to others, and in a competitive market, a strong reputation for customer satisfaction can differentiate an insurer from its competitors. Lastly, demonstrating a commitment to customer satisfaction builds trust and credibility. Customers are more likely to choose an insurer they believe will meet their needs and address any issues promptly.”
- Mark Garrett, Director of Global Insurance Intelligence at JD Power
JD Power U.S. Auto Claims Satisfaction Study
The JD Power U.S. Auto Claims Satisfaction Study provides an analysis of customers’ perceptions of their insurer’s performance throughout the entire claims experience, from first notice of loss through the repair and delivery of their vehicle or settlement of a total loss. The study is based on responses from automotive insurance customers who settled a claim within the past six months prior to participating in the survey, excluding claimants whose vehicle incurred only glass/windshield damage or was stolen, or who only filed a roadside assistance claim.
The JD Power U.S. Auto Claims Satisfaction Study provides an analysis of customers’ perceptions of their insurer’s performance throughout the entire claims experience, from first notice of loss through the repair and delivery of their vehicle or settlement of a total loss. The study is based on responses from automotive insurance customers who settled a claim within the past six months prior to participating in the survey, excluding claimants whose vehicle incurred only glass/windshield damage or was stolen, or who only filed a roadside assistance claim.
Announcing the Top-Ranked Auto Insurer for Customer Satisfaction
The results are in! Find out which Auto Insurer ranks highest for customer satisfaction with the auto claims experience and explore key insights from the JD Power 2025 U.S. Auto Claims Satisfaction Study.
Licensing Opportunities
Award Information
Top-ranked brands in each award-eligible study will have the opportunity to enter into a licensing agreement through the JD Power Awards Program.
Top-ranked brands in each award-eligible study will have the opportunity to enter into a licensing agreement through the JD Power Awards Program.
Award Merchandise
Active licensees can purchase a wide array of merchandise including trophies, lapel pins, key chains, apparel and more, to commemorate their achievement.
Active licensees can purchase a wide array of merchandise including trophies, lapel pins, key chains, apparel and more, to commemorate their achievement.
Performance Reports
Brands that perform above the industry average can commission JD Power Performance Reports to highlight their performance with qualified audiences.
Brands that perform above the industry average can commission JD Power Performance Reports to highlight their performance with qualified audiences.
Auto Insurance Awards in Action
JD Power Awards provide the highest-performing companies within our benchmarking studies the chance to let consumers know that they put their customers first. As the trusted symbol of the Voice of the Customer, our awards help companies increase consumer consideration and ensure that the top-ranking brands stand out in the crowd.
JD Power Awards provide the highest-performing companies within our benchmarking studies the chance to let consumers know that they put their customers first. As the trusted symbol of the Voice of the Customer, our awards help companies increase consumer consideration and ensure that the top-ranking brands stand out in the crowd.
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For all other inquiries, you can contact us here.
JD Power studies, products, and services are available for purchase. If you’re interested in subscribing to a JD Power study or becoming a client, please fill out the form, and we'll be in touch. Questions? Click here to find the answers to frequently asked questions.
If you’ve received a JD Power survey and have questions or comments, please contact us here.
For all other inquiries, you can contact us here.