Auto Claims Satisfaction Study

The JD Power U.S. Auto Claims Satisfaction Study provides an analysis of customers’ perceptions of their insurer’s performance throughout the entire claims experience, from first notice of loss through the repair and delivery of their vehicle or settlement of a total loss. This study provides insights into how insurers can not only continue to improve customer satisfaction with the claims process, but also how they can differentiate themselves in order to ensure retention and advocacy, both of which are critical to growth and profitability.

JD Power issues national press releases highlighting key findings and top-to-bottom rankings from award-eligible studies. The brand(s) that rank highest in each award-eligible segment and meet predetermined award criteria will have the opportunity to enter into a licensing agreement through the JD Power Awards Program, which requires subscribing to the study as a prerequisite. Learn More 

Read the latest press release:

U.S. Auto Claims Satisfaction Study Press Release

See how our Awards make an impact: 

U.S. Auto Claims Satisfaction Study Award Information

Brands that rank above the industry average for their segment and subscribe to the study earn the opportunity to commission a JD Power Performance Report, a customized, client-commissioned report that highlights this above-average performance. Learn More