Mortgage Servicer Digital Satisfaction Study Award Information
Press Release Date: December 4, 2025
"In a marketplace where digital experience drives loyalty and recaptures more than interest rates alone, showcasing your customer satisfaction credentials becomes your most powerful differentiator. JD Power's Mortgage Servicer Digital Experience Study doesn't just measure user experience and performance against the competition and broad industry standards; it validates the satisfaction commitment that forward-thinking servicers are weaving into their brand story, turning advocacy into a competitive advantage that drives lifetime customer value."
- Bruce Gehrke, Senior Director of Wealth and Lending Intelligence at JD Power
JD Power Mortgage Servicer Digital Satisfaction Study
The JD Power Mortgage Servicer Digital Satisfaction Study offers a comprehensive analysis of customer satisfaction with digital mortgage interactions, encompassing onboarding, application, loan servicing, and account management. It also includes expert evaluations of digital functionality and design.
The JD Power Mortgage Servicer Digital Satisfaction Study offers a comprehensive analysis of customer satisfaction with digital mortgage interactions, encompassing onboarding, application, loan servicing, and account management. It also includes expert evaluations of digital functionality and design.
Announcing the Top-Ranked Mortgage Servicer for Digital Experience Excellence
The results are in! Find out which mortgage servicer ranks highest for satisfaction with the digital experience throughout the entire loan lifecycle.
Awards in Action
JD Power Awards provide the highest-performing companies within our benchmarking studies the chance to let consumers know that they put their customers first. As the trusted symbol of the Voice of the Customer, our awards help companies increase consumer consideration and ensure that the top-ranking brands stand out in the crowd.
JD Power Awards provide the highest-performing companies within our benchmarking studies the chance to let consumers know that they put their customers first. As the trusted symbol of the Voice of the Customer, our awards help companies increase consumer consideration and ensure that the top-ranking brands stand out in the crowd.
Licensing Opportunities
Award Information
Top-ranked brands in each award-eligible study will have the opportunity to enter into a licensing agreement through the JD Power Awards Program.
Top-ranked brands in each award-eligible study will have the opportunity to enter into a licensing agreement through the JD Power Awards Program.
Award Merchandise
Active licensees can purchase a wide array of merchandise including trophies, lapel pins, key chains, apparel and more, to commemorate their achievement.
Active licensees can purchase a wide array of merchandise including trophies, lapel pins, key chains, apparel and more, to commemorate their achievement.
Performance Reports
Brands that perform above the industry average can commission JD Power Performance Reports to highlight their performance with qualified audiences.
Brands that perform above the industry average can commission JD Power Performance Reports to highlight their performance with qualified audiences.
Let's Connect
JD Power studies, products, and services are available for purchase. If you’re interested in subscribing to a JD Power study or becoming a client, please fill out the form, and we'll be in touch. Questions? Click here to find the answers to frequently asked questions.
If you’ve received a JD Power survey and have questions or comments, please contact us here.
For all other inquiries, you can contact us here.
JD Power studies, products, and services are available for purchase. If you’re interested in subscribing to a JD Power study or becoming a client, please fill out the form, and we'll be in touch. Questions? Click here to find the answers to frequently asked questions.
If you’ve received a JD Power survey and have questions or comments, please contact us here.
For all other inquiries, you can contact us here.