Servicing
Independent Agent Satisfaction Study
The JD Power U.S. Independent Agent Satisfaction Study describes how satisfaction among independent agents and brokers impacts the profitability of an insurance company; examines how each service event in the relationship between an agent or broker and their insurer impacts their overall perception of the company; and identifies critical service standards that drive higher satisfaction.
Benefits
A study subscription provides access to the insights and tools needed to gain a comprehensive, in-depth understanding of what independent agents and brokers think about their experiences with P&C insurers and what industry leaders are doing to position themselves to become a preferred insurer for these agents and brokers.
A study subscription provides access to the insights and tools needed to gain a comprehensive, in-depth understanding of what independent agents and brokers think about their experiences with P&C insurers and what industry leaders are doing to position themselves to become a preferred insurer for these agents and brokers.
Experiences Explored
This study provides actionable information and intelligence about agent experiences with their insurer including:
- Quoting—underwriting process
- Claims process
- Product offerings
- Risk appetite
- Servicing policies
- Support and communication
- Commission
- Demographics
- State and regional information
- Product line satisfaction
This study provides actionable information and intelligence about agent experiences with their insurer including:
- Quoting—underwriting process
- Claims process
- Product offerings
- Risk appetite
- Servicing policies
- Support and communication
- Commission
- Demographics
- State and regional information
- Product line satisfaction
Key Dates
2025 U.S. Independent Agent Satisfaction Study Milestones
Field Start: May 2025
Publish: September 24, 2025
Press Release: October 1, 2025
2026 U.S. Independent Agent Satisfaction Study Milestones
Field Start: MAY 2026
Publish: September 23, 2026
Press Release: October 1, 2026
2025 U.S. Independent Agent Satisfaction Study Milestones
Field Start: May 2025
Publish: September 24, 2025
Press Release: October 1, 2025
2026 U.S. Independent Agent Satisfaction Study Milestones
Field Start: MAY 2026
Publish: September 23, 2026
Press Release: October 1, 2026
Press Release & Award Information
JD Power issues national press releases highlighting key findings and top-to-bottom rankings from award-eligible studies. The brand(s) that rank highest in each award-eligible segment and meet predetermined award criteria will have the opportunity to enter into a licensing agreement through the JD Power Awards Program, which requires subscribing to the study as a prerequisite. Learn More
Read the latest press release:
U.S. Independent Agent Satisfaction Study Press Release
See how our Awards make an impact:
U.S. Independent Agent Satisfaction Study Award Information
Brands that rank above the industry average for their segment and subscribe to the study earn the opportunity to commission a JD Power Performance Report, a customized, client-commissioned report that highlights this above-average performance. Learn More
JD Power issues national press releases highlighting key findings and top-to-bottom rankings from award-eligible studies. The brand(s) that rank highest in each award-eligible segment and meet predetermined award criteria will have the opportunity to enter into a licensing agreement through the JD Power Awards Program, which requires subscribing to the study as a prerequisite. Learn More
Read the latest press release:
U.S. Independent Agent Satisfaction Study Press Release
See how our Awards make an impact:
U.S. Independent Agent Satisfaction Study Award Information
Brands that rank above the industry average for their segment and subscribe to the study earn the opportunity to commission a JD Power Performance Report, a customized, client-commissioned report that highlights this above-average performance. Learn More
Profiled Brands
2026 Brand Targeted to be Profiled
(final profiled list available upon study publication)
Commercial
- AIG
- AmTrust
- Auto-Owners Insurance
- AXA
- Chubb
- Cincinnati Insurance
- CNA Financial
- Erie Insurance
- Great American Insurance
- Liberty Mutual
- Markel
- National Indemnity Company (NICO)
- Nationwide
- Philadelphia Insurance
- Progressive
- Starr Insurance
- The Hanover
- The Hartford
- Travelers
- W.R. Berkley Group
- Zurich
Personal
- Auto-Owners Insurance
- Chubb
- Cincinnati Insurance
- Citizens Property Insurance Corporation
- Erie Insurance
- Foremost
- Homesite
- Kemper
- Liberty Mutual
- Mercury
- National General
- Nationwide
- Progressive
- The Hanover
- The Hartford
- Travelers
(Updated 4/14/2026)
Insurance Insights
Let's Connect!
JD Power studies, products, and services are available for purchase. If you’re interested in subscribing to a JD Power study or becoming a client, please fill out the form, and we'll be in touch. Questions? Click here to find the answers to frequently asked questions.
If you’ve received a JD Power survey and have questions or comments, please contact us here.
For all other inquiries, you can contact us here.
JD Power studies, products, and services are available for purchase. If you’re interested in subscribing to a JD Power study or becoming a client, please fill out the form, and we'll be in touch. Questions? Click here to find the answers to frequently asked questions.
If you’ve received a JD Power survey and have questions or comments, please contact us here.
For all other inquiries, you can contact us here.