INSURANCE AGENT EXPERIENCE
Improve the Agent Experience, Improve Your Bottom Line
Effective Agents Can Make or Break Your Business
More than 70% of consumers state they prefer to work with an agent when getting insurance
Customer intent to renew is nearly 7X higher when they indicate they have high satisfaction with their agent experience
With basic service tasks primarily handled through self-service channels, Agents are now managing more complex requests
The Challenge
Despite the critical role that agents play in various phases of the client experience, today nearly half of independent agents indicate they are not getting the essential training and support they need to be effective.
How can insurers better understand evolving agent needs and provide the right support to empower their agents to satisfy the end customer?
Despite the critical role that agents play in various phases of the client experience, today nearly half of independent agents indicate they are not getting the essential training and support they need to be effective.
How can insurers better understand evolving agent needs and provide the right support to empower their agents to satisfy the end customer?
Improve the Agent Experience
Explore our Agent Experience solutions below which equip carriers and agencies with benchmarks, training and technology solutions to help agents improve performance and enhance the end customer experience.
Explore our Agent Experience solutions below which equip carriers and agencies with benchmarks, training and technology solutions to help agents improve performance and enhance the end customer experience.
Benchmark Your Current Performance
How do you stack up today? The JD Power Independent Agent Satisfaction Study examines how agents and brokers feel about their relationship with the insurers they do business with and provides an in-depth look at how their experiences influence their overall perception of the carriers. It also leverages agent feedback to identify critical service standards that drive higher satisfaction.
How do you stack up today? The JD Power Independent Agent Satisfaction Study examines how agents and brokers feel about their relationship with the insurers they do business with and provides an in-depth look at how their experiences influence their overall perception of the carriers. It also leverages agent feedback to identify critical service standards that drive higher satisfaction.
Provide the Right Training
Most agents lack training in customer experience despite it being one of their top priorities. It’s time to close the gap and give them what they are asking for. The JD Power Agent Training Program leverages Voice of the Customer intelligence insights and best practices to deliver a curriculum that helps agents deliver a client experience that differentiates them and your brand in the market.
Most agents lack training in customer experience despite it being one of their top priorities. It’s time to close the gap and give them what they are asking for. The JD Power Agent Training Program leverages Voice of the Customer intelligence insights and best practices to deliver a curriculum that helps agents deliver a client experience that differentiates them and your brand in the market.
Leverage the Power of AI
Even the best trained agents and reps can benefit from having an expert coach by their side. AI can empower agents with next a best action engine to guide agent conversations for sales, policy reviews and claims to help deliver an optimal experience for your customers every time.
Even the best trained agents and reps can benefit from having an expert coach by their side. AI can empower agents with next a best action engine to guide agent conversations for sales, policy reviews and claims to help deliver an optimal experience for your customers every time.
Build a Path to Success for Agents Today
More Agent Intelligence
Check out the resources below where our insurance experts share insights into the agent experience.
Check out the resources below where our insurance experts share insights into the agent experience.
Let's Connect!
JD Power studies, products, and services are available for purchase. If you’re interested in subscribing to a JD Power study or becoming a client, please fill out the form, and we'll be in touch. Questions? Click here to find the answers to frequently asked questions.
If you’ve received a JD Power survey and have questions or comments, please contact us here.
For all other inquiries, you can contact us here.
JD Power studies, products, and services are available for purchase. If you’re interested in subscribing to a JD Power study or becoming a client, please fill out the form, and we'll be in touch. Questions? Click here to find the answers to frequently asked questions.
If you’ve received a JD Power survey and have questions or comments, please contact us here.
For all other inquiries, you can contact us here.